Brooks Brothers

I have to write down this to share with everyone the WORST experience I’ve ever had. I went to the store located at 1180 Madison Avenue NEW YORK, NY 10 028 to return my recent online order. The store agent, name Alica (probably, cannot see for her name tag clearly, but she has blonde short hair) just let me stand there for a very long time, but during the same time she was talking to someone else rather than serving me, simply ignored me! I could not wait any more and went forward and put my items there. Guess what? No hi or smile like most other agents. The long waiting time and bad attitude were just the beginning.
Next, she processed the return, gave me a receipt, and told me to sign. I signed as usual first (I’ve returned several times so I know the procedure), but I was lucky enough to double check to found that it was far more less than the amount I should have got! If some other customers were not cautious enough to notice her trick, they may lose their money! Was she trying to keep a bit money from every order to herself?
Finally, even before I said thanks (though I was already very angry at that time, I still wanted to be polite), she said in advance you are welcome, bye— apparently wanted me to go immediately! No smile, no chatting during the whole return process! However, she was chatting to may be three or four different employees when processing my return! How unprofessional she was! I have never seen a store agent as unfriendly, cold, and rude as her, and I was never humiliated like this before! I was quiet, didn’t complain anything the whole time. The only reason I could think about the bad treatment I got is my Asian face.
I was planning to look around and buy some items after the return, but I decided not after being treated like this. I have spent thousands of dollars at Brooks Brothers because of the good quality and reasonable price, but I have to change my mind because this store agent is so RUDE and is totally a RACIST! If you guys still hiring some racist like her, you will lose all your minority customers.
btw, probably because this store locates in upper east side (where the rich people leave), so you guys also think you are high-​class and treat your customers like inferiors, without showing any respect to them??? Otherwise why everyone is this store looks so arrogant and rude as if the customers own you guys money? Why this store only get two 1-​star reviews (as written by another reviewer)? Apparently your employees in this store needs to be re-​educated or fired! BB, please hire some professional employees, not racist, cold, rude, or unfriendly people! Otherwise, you will lose your reputation and the brand is in danger!