Build-A-Bear

I came in here because I was looking for the awesome flagship store. You know? The world’s largest Build-​A-​Bear ever! Boy, was I in for some disappointment. This is a store I could’ve easily spent an hour and a half in, most times I spend more, I was here for literally 15 minutes and left.
(This review literally pains me to write.)
Let’s start by saying that I’m so happy that this was NOT my first time going into a Build-​A-​Bear Workshop or this would’ve been my last. That’s saying a lot. I have a lot of their stuff and I’ve spent a crazy amount of money at their stores but this location is terrible.
First thing I noticed when I walked in was how boring, abandoned and run down the place looked. It didn’t scream fun, it didn’t have the bright colors it was just blah. So I proceeded to ask one of the associates if this was the store I was looking for (because it didn’t look flagship or that big for that matter), she laughed and said «yeah, we closed the other one down.»
Then, I realized that none of the associates were wearing uniform. NONE! Plus, they weren’t excited or happy to be there. They looked miserable and ready to go home.
No one was engaging at all. BAB is known for their guest engagement is what they pride themselves in, but here nothing. No one showed me around, told me where things were, talked to me about the specials, nothing. But at least everything was organized and easy to find.
Next, is the fact that I was being followed the entire time I was at the store. I understand that security has a job to do, but seriously, this guy was doing the most. He followed me around the entire store (now keep in mind I have a Build-​A-​Bear in a backpack on my back) and when I was already checking out at the register he was still standing there watching me.
Overall, this location needs A LOT of work and it needs to step up it’s game, ASAP. It does not look good of Build-​A-​Bear to close it’s flagship store (something that they’re so proud of an always advertising) and replace it with this. I’m extrememly disappointed. I’m not going to come back to this store. I got the three «New York only» outfits, so there’s no need for me to come back. I’m really sad about this, you guys have no idea. HUGE disappointment.