Bway

I’ve had
for over 10 years, and have experienced an internet outage. Once my hardware needed some resetting, but a
guy was kind of enough to call me after his work hours and walked me through how to reset it. Okay so once in 10 years, but it was a hardware issue and not a bway outage! And through some instructions via tel I was back up and running w/​i half hr. At my other workplace we have TWC and our internet goes out once every couple of months – sometimes for a couple of hours, which is frustrating to say the least.
If you want stability and reliability and helpful customer service, I highly recommend bway!

Called up and spoke to Josh. Had a detailed conversation about my needs involving a networking issue. He had exactly what I needed, and set me up so fast. Nice guy, nice staff. He knew exactly what I needed when I emailed him, and he even called me to make sure I was happy.

Was considering signing up with them but… I’m not so sure they are truly a ‘local’ NYC-​based company. When I called to sign up (THREE times now, but still no call back) it was as if I was connected to some ‘answering’ service in a backroom in the Midwest somewhere. (I don’t know many local companies with answering services besides doctor’s offices or plumbers or something.) Also, the woman seemed to have an accent (NOT New York). She also seemed to not know NYC neighborhoods… when I gave her my Astoria address she was like ‘ok, so that’s in Astoria, New York, 11 105′? The way she said it, it was as if she’d never heard of Astoria.
I then said to her ‘is this an NYC-​based company?’ She seemed to hesitate. I told her I was under the impression it was. She then said ‘oh yes’. I said ‘and where are you located?’ She said ‘I’m at the head office… Broad Street… I mean… Broadway’. Hmmm…
Another time I called and was told that ‘Josh’ (apparently the only person at this ‘office’ who can set up a new account)…that Josh was ‘on vacation’ apparently abroad… that he was ‘asleep right now’…but that they’d send him another message to call me.
Also interesting is that of the FEW reviews they have on Unilocal,one reviewer has only written ONE (stellar) review… naturally for
…and the other reviewer has only written TWO reviews. Hmmm

Bway is simply everything good left in this world. A human touch to the service with actual interaction with people you can get to know. The barren cold alternative I tried was the big corp internet provider in NYC.
Bway offers amazing reliable and fast service. An internet you can rely on.
While all these perks come at a higher tag, there is an astounding amount of frustration you are saving yourself from. Trust me. Every little interaction with the big corp internet providers in town will leave you feeling frustrated, empty and violated. Bway is worth every penny.
In addition, they offer a static IP as a standard. You always have a dedicated reliable line. That opens up a multitude of potential.

Highly recommend. I had the unique circumstance of dealing with an awful landlord who tried to make getting internet as difficult as possible. I tried every avenue for MONTHS from Verizon to a private electrician with nothing but frustration. I contacted Josh from
and within two weeks we were up and running. He promised me he would help and he made good on his word! They have excellent customer service and I am so grateful for their help!

Bway provides fast, dependable Internet. The savvy, friendly staff are always available and quick to provide support whenever needed.
It’s refreshing to have an ISP that understands the specific needs of your company and care to make sure you always have the best connection provided.
I highly recommend Bway’s services.

This is the best internet provider I’ve had so far in NYC. I had a variety of Time Warner cable modem connections in different parts of town for years and suffered through all sorts of problems, including unreliable connections, slow speeds, unknowledgeable techs (both on-​site and on the phone) and all other sorts of nonsense.
is a breath of fresh air. It’s a local business and has much more of a mom-​and-​pop sort of feel, where there are just a few people on the phone and you can get to know all of them. They’re friendly, helpful and far more human than the folks you get with Time Warner or Verizon.
I’ve had my DSL connection with them for 8 months, now, and it’s been smooth sailing the whole time. There’s been a couple of hiccups along the way, though the first time it was a Verizon problem (they still have to provide the phone line) and the second time it was Covad (who handles the DSL connections downtown). Even though it was out of their hands both times, the
folks were helpful and sympathetic.
These folks are great, I highly recommend them. It’s a little more expensive than the monopoly providers, but it’s more reliable and you’re supporting a local business. And they’re just nice folks!