Carlyle

I don’t really ever buy extravagantly, but this was completely worth every single penny. the product is superb, and the buying process was low-​stress. lori’s patience, creativity and thoughtfulness over several lengthy visits was invaluable, and the service she provided bordered on the therapeutic, and when i couldn’t find lori when ready to finalize my order, warren stepped in and helped with all the options. you really can customize every single aspect of your sofa, as other reviewers have mentioned, so that the sofa you create is uniquely yours. we even customized the lead time for the manufacturing process, as I wasn’t sure when i’d be moving into my new apt, and we adjusted as time passed. the factory staff was professional and knowledgeable, and the delivery staff were truly pros at their work. aside from the service, what has set Carlyle apart from any other buying experience is the absolute artistry with which they constructed and upholstered my sofa. I provided them with my own fabric, which had a complicated and intricate pattern, and their craftspeople intuitively knew how to place it to make the most of the pattern and where best to place seams when necessary. it’s gorgeous and I couldn’t be happier. the mattress is bigger and almost more comfortable than the one on my regular queensize bed! to be honest, I haven’t sat in my Carlyle sofa all that much. I sit *across* from it so I can admire it.

DO NOT REUPHOLSTER your furniture here! I had a sofa which only needed new upholstery because I moved into a new apartment and changed the color scheme. Rather than going through a decorator, I decided to have it reupholstered directly with Carlyle. It cost nearly $ 4,000 to reupholster a sofa slightly larger than a love seat. While the upholstery job was just okay (some seams misaligned), the sofa was returned in terrible shape! The wooden base was completely scratched AND broken! Mind you, I had the sofa for just under 3 years and it was in mint condition before it left to be reupholstered. Beyond that, upon delivery, their clumsy shippers knocked over a cocktail table and destroyed newly refinished wood floors and walls. BEWARE! I will never use them again! AWFUL experience!

Carlyle convertibles really are custom.
You pick the overall style, but then you can drill down and customize every detail. Don’t want the back pillows to be so tall? They will shorten them. Want different legs? No problem. Pick from the endless range of fabric upholstery, or wild colors of butter-​soft leather. Want wider arms? Deeper cushions? Thicker? Thinner? One seat cushion instead of 3? Want a better mattress, engineered to sleep on every night, rather than just for the occasional guest? Done. These are truly beautiful pieces of furniture, and they are made in the USA (NJ, I think). The quality is stunning. I’m very happy and have been for 8 years. My Carlyle still looks like new, and I’ve had two dogs in residence over its lifetime. My sofabed has proven to be one of those expensive-​but-​worth-​it purchases.

The problem is that Carlyle Convertible Sofa Beds isn’t set-​up to repair or service their sofa beds when they break and the owners live or move outside their service area (NY/​Tri-​State). Although NONE of these out-​of-​state repair issues were disclosed at the time of sale, the Carlyle Sofa Bed CEO used the blame-​the-​out-​of-​state-​customers approach for even buying one of their pricey sofa beds.
Carlyle reps said they would «try» to find someone in our area who could install one of their Steelweave mattress frames but they did not offer an estimate on the cost of the labor. Additionally, Carlyle offered no warranty on the labor because the installer will not be a Carlyle-​trained installer. These open-​ended charges did not even include the price of a replacement Steelweave frame being shipped to us. Carlyle initially quoted an amount of more than $ 800.
BTW, if your Steelweave mechanism ever snaps like this (see:
), do NOT try to open/​close it as it’s extremely sharp and dangerous.