Chipotle Mexican Grill

this chipotle is one of my favorites — i live around the area, and am always stopping by for a burrito or soft corn tacos.
I try to go around 9 when theres no line. the times i’ve gone at noon, the food tastes like its been leftover and reheated for the next day. many chipotles are the same in that aspect, so i try to only eat chipotle for dinner now.
my favorite thing to get is the soft shell corn tacos, brown rice, barbacoa, pinto beans, corn, tomatoes, hot salsa, cheese, sour cream, and guac. i love the chicken as well, and will sometimes get half chicken half barbacoa. the staff is usually pretty friendly here. will keep coming to this location!

I must preface this by saying that I was already annoyed at the poor fool who was on the line before he took my order, because I watched him ignore most of the requests of the guest in front of me. He was regularly emptying out his spoon to be stingy with product. He came to me– let me clarify that I order light everything (meaning I do not want a lot of food) except for lettuce (the least expensive item on the line) and fajita mix– and proceeded to do the same.
When I asked for light brown rice he happily dropped my half a spoonful in the bowl. Then came the fajita mix– there went my half a spoonful. I asked for more, and he smiled ear to ear while he hustled to drop 3 strands of grilled onion and another pepper strip on top. I blinked while the annoyance started to flare up on the sides of my rib cage. I can only assume this is how he was trained. We go through the line to end up on sour cream and cheese– I only want a dab of both… Suddenly, there he goes and my bowl is swimming in milk product. What the fuck is this? You couldn’t spare an extra pepper but now comes the lactose like none other? We get to the lettuce. At this point, I was silently fuming. He takes a handful of lettuce, and– he thinks cleverly– he wiggles his fingers dropping most of the leaf strips back into the pile ultimately giving me a small plume of green in the corner of my bowl. I ask for more… «Of course!» More magic fingers lead to 5 more strips of green in the corner. Why? Why? WHY. Why first: are you compartmentalizing my bowl for me such that the back of the bowl is empty? Do you think I cannot see the back of the bowl? Moreover, HOW ARE YOU ABOUT TO BE STINGY WITH WHAT IS LIKELY THE LEAST EXPENSIVE AND LEAST LABOR INTENSIVE PRODUCT ON THE LINE? What is the goal here? You are not saving the company any more money. Once I get to the poor girl at the register, through my teeth I say, «you know what, I need more lettuce.» And she calls the guy back to the line. He plays the same game… Dropping another three pieces of lettuce at the front of my bowl. I tell him to cover the entire bowl in green. Everywhere. After 3 more rounds of «magic fingers» I give up. The girl apologizes for him because he is new to the line. Fine. Thank you for clarifying. She deserves more stars than one because she was forced to look at my scowl.
I say this all with the acute awareness these are first world problems. It does not invalidate the reality that I work hard for the money I make, and if I come to spend it on a product, I ask that product be, well, as I ask. One of the reasons I choose to come to chipotle is because of the consistently strong product for the price. This kind of bull shit is just unnecessary. Advance people to the line when they are ready to listen, capable of understanding, and interested in customer satisfaction NOT when they are looking out for… What? Sparing their buddies in the back the annoyance of more lettuce prep? Come on.

This Chipotle is notorious for giving low amounts of food and the worst customer service ever. Last time I went, they barely filled up half of my bowl — to the point that it didn’t even weigh as much as a normal Chipotle bowl does. The employees really have some terrible attitude towards serving their customers, like this is next level not-​giving-​a-​shit kind of service. It’s a shame, as it’s the only one that’s next to the West 4^th stop and I want to grab food on the way home from NYU.

I frequent this chipotle at least once a week. The staff is always super friendly and the dining area is usually clean.
The only reason I would give this 4 stars and not 5 is based on the riffraff that often inhabits the area and makes the vibe sometimes uncomfortable. I once left while waiting on line because the guy in front of me decided it was the perfect time to pick his Afro and fluff his beard. No thanks.
Otherwise the food is consistent and the veggie burritos always satisfy.

If zero stars were possible, I would award it to this chipotle. The First woman to take my order was very polite and gladly accepted my request for extra rice (I’m a starving college student). Given the rice was out and was taking an alarmingly long time to cook (she even admitted so), her manager Taisha, so-​called based on the name emblazoned on her left bicep, discreetly (with her back turned toward me) convinced my server to charge me for the extra rice in order to dissuade me from asking for it.
As such, I reluctantly took the dregs left in the rice vat and went home with a travel-​sized and surprisingly unappetizing burrito.
I honestly cannot say that I’ve had a bad chipotle experience prior to this, and it all boils down to Taisha. The scowling Taisha was well aware of this as we shared a long combative glance. This occurred, no less, as Taisha scarfed down her own food in plain view of the customers. Very unprofessional.
To Taisha’s superior: I don’t know if you’re aware of her behavior and general surly demeanor, not to mention her inappropriate and sensual embrace of the cashier trying to ring me up. If this is news to you, I implore you to rid yourself of this scourge. Coming from someone with an extensive background in the service industry, Taisha is wholly entitled and has none of the basic qualities one would look for in any customer facing role.
To Taisha: I applaud you for having been employed for as long as you have been, this scam is likely your one professional skill. Nonetheless, when the chickens come to roost, I wouldn’t expect to find gainful employment very easily. Good luck being able to «pay» for «extra rice».

I do love me some Chipotle. The food is always fresh and with the addition of the Tabasco sauce it make me feel all warm inside. I use to get the burritos, but they were always overstuffed. This is not a bad thing, but I ended up making a mess. I then switched to the bowls and never turned back. I think I may even get more food this way.
However, the service at this location can be hit or miss. The staff just tends to mope around at a very slow pace. Half the time after my food is made and I am ready to pay there is nobody at the register and I have to wait a couple minutes until someone decides to ring me up. Not sure why this is. It doesn’t happen at other locations.

Someone needs to complain to Chipotle Corporate. This is the worst location ever. The staff is extremely slow and hanging around talking to each other while people are waiting. Where is management?!

In a post-​drinking afternoon search for food I came in here. I ordered the vegetarian burrito bowl.
The service itself was quick and courteous. There was a line but it moved quickly.
The food looked fresh in the steam table and so did the cold items. When I got my food, I was confused since I didn’t see the rice. Only when I started digging through the bowl did I realize the rice was on the bottom. The food tasted fresh as it looked. The hot items were hot and what was supposed to be cold was cold.

Yeesh, slow and rude service for a sofritas salad here on promo day with really no line. Won’t be back despite its proximity to the subway.
The two addresses on Ave of the Americas in this area are a nightmare for the dyslexic, and Unilocal makes it worse by allowing 2 listings for this location, the other of which is incorrectly mapped (
).

Don’t get me wrong I love chipotle BUT! I had the worst customer service ever in this location. This was on 11/​15/​2014 around 9:15pm. So Once I finished ordering my food and purchased my meal, the lady on the register decided to throw my credit card for no reason, and on top of that she tells me to get the water bottle myself. She had the worst attitude towards me which I did not understand why. All I know is that I will never return to this location ever again.

It’s Chipotle. What do you really need to know? They’re all the same. Chipotle is fine as a fast food option, but don’t ever mistake it as fine dining.

I can corroborate what another reviewer said about food poisoning. Also, the place looks really ugly and frequented by panhandlers.

Over it. Chipotle’s hype is starting to annoy me. Every time I give this place a chance I’m always left disappointed and later develop an upset stomach. The only worthy thing about chipotle are the damn margaritas. That’s it! Y’all can have this nasty tasteless fake ass Mexican food lol I’ll take Qdoba’s any day!

This chipotle is a JOKE!
I love chipotle, but this one has the worst staff in NYC. Be prepared to wait because there is never anyone to help you. Everyone is always goofing off.

I was not a fan at all. The food was boring, bland, and served from a giant serving. There’s no way it’s fresh or special. Not worth a visit, and I’m not eager to return. I had chips and a burrito bowl.

Recently a colleague of mine from California criticized my professed love for the Chipotle chain of Mexican-​grill-​themed quick service restaurants, questioning my taste if that’s what I thought of as a good burrito. «Ok, Genius,» I said (his name is «Genius,» his parents were a little eager) «where do I go to get a real burrito?» «Dude. Dude! You gotta go to SoCal.»
Thanks, Genius. Here’s the thing, though: I don’t have that kind of time.
If I had the kind of time/​money/​patience to just hop over to San Diego or Los Angeles whenever I had a craving for a burrito, then I’d really go for it and just open my own burrito farm. I’d raise the cows from the time when they were newborn calves, cradling them in my arms as they suckled on bottles filled with carnation baby formula and red wine, for flavor. I’d gently lull them to sleep with my soothing versions of «La Bamba,» «La Cucaracha» and other Mexican-​themed favorites from my own childhood. I would massage them, bathe them in hot springs, and make sure they grew up ignorant of fear, pain and loss, so that on their second birthday, when they’ve reached optimum weight for The Slaughter, their meat would be well-​marbled and stress-​free, for optimal burrito construction.
I would devise a globe-​circling super-​sonic garden plane, the hull of which is dotted with tomato and bell pepper vines, so that they might spend 24 hours a day bathed in sunlight, which, as I understand it, would improve the flavor quite dramatically. Onions, unfortunately, would need to remain underground, for obvious reasons.
I would softly bake the tortillas in the glow of a new mother’s love, etc.
But I don’t have that kind of time. So I’ll stick with Chipotle for now.
This location is not quite the Harvard Business School case study that the 48^th Street location is, either in terms of efficiency or quality of product, but it hits the spot, is conveniently located between my subway stop and my apt, and is rarely, if ever, crowded. Sometimes I get charged different prices for the same thing, but that sort of makes it more fun?

What can I say? It’s Chipotle. Aren’t they all the same for the most part when it comes to the food? There are two things I get here with very little deviation: the crispy tacos, or the burrito. I rotate the meats depending on what I want. I particularly like the barbacoa.
This location is almost never busy, and it’s very close by so it’s a great option when I’m wanting something right then and there. Often, I can walk in, go straight to the counter, order, pay and be on my way in about 90 seconds. I also feel kind of healthy here. Except I do get sour cream and cheese and sometimes guac. Oh well.
And speaking of guac: They shouldn’t charge more for guac! The prices are high enough to include a dab of guac on whatever you’re ordering. I get a little irritated at paying for it, and since it’s not the best guacamole on earth, I’m often fine passing it up.
In other news, I’ll have to update this review after I try one of their new margaritas, perhaps as a late afternoon office pick-​me-​up. Yeah, that’s right. You gotta problem wid dat?

This particular Chipotle deserves 2 stars. Yes, the food is exactly the same as the other locations, but the staff here are like immature middle schoolers in June. The guys behind the counter always make snarky comments to me, try too hard to be «cute», and are completely unprofessional.
Last night I stopped by, and I asked for the brown rice with no cilantro (which they can get from the back). It took the guy about 10 minutes of talking over me, explaining «white rice has cilantro and lime, and brown rice ALSO has cilantro and lime» and me responding «brown rice with no cilantro. No I don’t want cilantro. Brown rice with no cilantro. Please. Brown rice with no cilantro» before he «got it» and went to the back for it. He didn’t put enough barbacoa in my burrito either, and had a hard time rolling it up. Shoddy, shoddy workmanship.
Then the dude at the register charged me $ 9 for a «burrito salad» instead of $ 8.50 for a «burrito». Ugh. I would recommend going to the one at 13^th and 6^th, which is much more normal.

This is the classiest damn Chipotle I ever done gone to.
I never have to wait in line, it’s super clean, there’s a good amount of seating, and every time I eat here somebody comes over and asks how I’m enjoying my meal and then tells me to take my time because I can stay FOREVER.
That’s what I’m /talkin’/ about. SOME GODDAMN CLASS.
Chipotle rocks, haters gonna hate, threetacoschickencheeselettucehotsauce PEACE

Yay! Yet again another Chipotle that I Love!!! This new location is just steps from the A train and the so easy to run into! The staff is so amazing they even got me to crack a smile on a otherwise categorized hectic day!
Thanks Guys!!!