Citi Dental Group

I hate this place so much. They have the worst front desk staff (rude, short, contentious attitude, not on top of scheduling) and the orthodontic experience was absolutely terrible (my dentist, at another office, had confirmed the teeth had not fully rotated and during treatment the whole experience was shoddy).
Don’t be fooled by the nice equipment, this place is turn and burn, not attentive, terrible scheduling, not professional and likely more focused on ‘high visibility’ clientele as I heard they had some realty TV doctor working here — that basically explains everything!
As a disclaimer, think Dr. Courtney is a LOVELY person and professional orthodontist, unfortunately I only saw her at the tail end of my treatment, and she can’t make up for the staff and operations here.

I really like my dentist. Sadly, I only gave this office two stars because of a few «bad apples» at the front desk that have caused frustration.
They are not flexible with you seeing another dentist if yours is unavailable, even in urgent /​time sensitive matters or when you have schedule conflicts due to work. When you ask, they tend to be argumentative and are not accommodating. I have never experienced this with any other dentists I have gone to here in NYC or elsewhere. There is one in particular who is quite rude and condescending, and I plan on filing a formal complaint with the owner about her.
They also can’t seem to get their scheduling right. Many times they have made errors. Also «surprise» amounts owed and policies communicated at the last minute. Honestly, I don’t trust them. I take my appointment time always with a grain of salt.
It’s really unfortunate that the front desk staff, the first people you encounter, are not great. As I mentioned, I really like my dentist, so it’s a shame. I’m so frustrated and annoyed with the front desk at this point, that I’m probably going to go to another dental office, even though I received great service from my dentist.

Best dentist office I’ve ever been to! Everyone is so nice and you’re never waiting to be seen past your appointment time.
I would recommend Dr. Caitlin Miller to anyone and everyone! I’ve had the worst of the worst experiences with dentists before so I’m always cautious going to a new dentist, but she is far from that. I’ve gotten a lot of work done with her over the past year and half. She is extremely patient, thorough, calm and actually takes the time to get to know her patients.

This office and the people who work here have made me actually want to go to the dentist. Everyone is really nice and welcoming and I felt all of the dentists that I worked with were knowledgeable. Dr. Miller was very thorough and explained everything as she went. I felt she did a great job without making me hate the process, a real feat when it comes to dentists. The best dentist I have seen yet.

I have been a patient with CItiDental l for about five years. I have received exceptional care since I first became a patient. This past visit, I was fortunate enough to have expert care from Dr. Miller for a recent dental issue. I personally have never had a more thorough evaluation than I had last week. I cannot extend enough praise for Dr. Miller and Dr. Ahmadi, and shall continue to be the most loyal patient ever… I feel blessed to have found CitiDental !!

Love this place! It’s so nice and clean and everyone is so friendly. It makes a very nerve wracking experience pleasant; and I love Dr. Haldy and the great dental assistants. I’m so glad I’ve been coming here for the past 3 years.

After horrific experiences at another dental office within the city, we decided to try CitiDental — and we are beyond happy that we did! Dr. Caitlin Miller is the most caring, fast, calm and knowledgeable dentist both my husband and I have ever been to. She makes sure you are aware of any and all treatment options prior to any procedure — and she even gave me her personal email address to reach her if I had troubles after she fixed a filling from a previous dental office that they had «fixed» 4 times in 2 months. She was a magician — and so very kind. I was in and out in 40 minutes. Also — bonus of Netflix while you get your procedure done! The front desk is also always so easy to work with and they are so clear and patient with any and all questions (especially in regards to insurance coverage). SO glad we found this dental office — what a relief!

Perfect 5 star office, everything from the receptionist to the dental hygienist to Dr. Loflin. Highly recommend to anyone

Best dental experience I ever had. Down to the team of doctors, staff and the over look and feel of the entire place. Dr. Loflin was excellent. He engages with you and makes sure you feel comfortable. At Citi Dental Group you will actually look forward to your next cleaning like I do. :)

I am 23 and had been dreading my wisdom teeth removal for months. I have been with CitiDentalGroup for over a year, given their great reviews, which are well-​deserved. I will say I scheduled my 4 extractions a few months ahead and was ready to finally get it over with when at my appt, Dr. Ghazal informed that my roots seemed dangerously close to the nerves in my jaws and that I needed to go elsewhere to get a CT scan to confirm if this was the case. If this is so, I would need a coronectomy (cut off the crowns of my wisdom teeth and leave the roots to avoid the risk of hitting the nerve). I asked if they could simply do this today without the CT scan; she said no. Mind you, I feel I could’ve been told this sooner during the months I waited so that I could come in prepared with the scan and not wasted a personal day from work. So I rescheduled my wisdom teeth for the next month and used my day off to get my $ 250 CT scan at another location (insurance does not cover this apparently.)
Return in March with my CT scan and sure enough, Dr. Ghazal would need to do the coronectomy on my bottom teeth and fully extracted the top teeth (seems Iike I wasted $ 250 on that scan). But anyway, she was friendly and personable, as was her assistant, who made me feel as much at ease as he could. I was put under general anesthesia so I did not witness a thing. I fell asleep and was awake before I knew it. I felt no pain initially and made it to the pharmacy to take my meds before any real pain kicked in. Only one of my cheeks is swollen, and I don’t even feel any pain or swelling in my other 3 teeth at all; thank goodness I got them all out the way at once! I’m at day 2 and still swelling on one side of course, but only some mild discomfort which is easily subsided by the ibuprophen. I’ve been eating mashed potatoes, ice cream and yogurt for 2 days. I have known 4 other people my age who had gotten theirs pulled in the past year, and I had received mixed messages from them so I had no idea what to expect, but aside from the initial runaround and extra money spent, I am very satisfied with the outcome!

Great experience! This, coming from someone who is EXTREMELY skeptical anytime they make a dentist appointment. Friendly staff, very informative and thorough, painless cleaning, and no cavities!

I’ve had really bad experiences in the past with dentists. I’ve grown to be petrified of them. I had a really bad infection and was forced to go. I was recommended to see Dr Loflin. He is very attentive and gentle. I highly recommend Citi dental. All the assistants are very nice and they assured me that I would be ok. Everyone at the office is very understanding. Thank you Loflin!

Came here due to good Unilocal reviews, was not disappointed. Now my husband and I both use Citi Dental. So far have worked with Alma and Dr Loflin — excellent care and consideration from both. Now I look forward to my visits every 6 months!

I’ve had anxiety at the dentist since having some bad experiences with oral surgery as a child, and so I made the mistake of waiting too long between visits. I went to Astoria Modern Family Dental and had a filling, which immediately caused me pain and intense sensitivity for weeks after. I went to Dr. Caitlin Miller for a second opinion, and I ended up needing a root canal as the filling was so deep it was touching the root of the tooth.
Caitlin Miller was extremely thorough and professional compared to the other dentists I’d tried in the New York area. She was available via email and cell phone between appointments when I was having pain, and she was patient with my anxiety.
Dr. Kristie Mukherjee did my root canal, and it was the easiest dental procedure I’ve had; her assistant is a magician with the needles, I barely felt any pain, and I didn’t need any follow up work after the first procedure.
Back to Dr. Miller for the crown, which is a front tooth, so very visible– it matches my natural teeth very well, and the crown came in in a very timely manner.
The biggest surprise was that every time I’ve visited, I’ve been seen almost immediately, and the one time Dr. Miller was running late, the receptionist actually CALLED me ahead of time to let me know I could come in a bit later. IMAGINE THAT!

If you are looking for a great dentist, Dr. Loflin is the man for you. I have been going to Dr. Loflin for a couple of years now, and each experience has been the best I have ever had. He is kind, caring, and gentle, and, both he and his hygienists Alma are always very professional. From the moment you walk through the doors of their office (located in Midtown), you are greeted with a very friendly, warm and inviting environment and extremely wonderful service.
Look no further for a great dentist than Dr Loflin! If you have to trust someone to work in your mouth, it may as well be him. You will not be disappointed.

Wow I’m actually seen at my appointment time! Not 20 minutes after. What a revelation. Didn’t even have time to read a magazine. Really modern office — they even project your cleaning on a screen, which is fun and scary. Nice if you work in the area as you can get in and out in an hour for a cleaning.

The best! Dr. Kang is wonderful, she explains everything really well and does a thorough cleaning and examination. All the things that people usually dread about going to the dentist DO NOT happen here. Appointments can be made online, place is spotless, and they have almost all your dental needs under one roof.

Amazing clinic, amazing team! I had to go in to have my wisdom teeth out last week. No one really likes the dentist and to be honest, I was still trying to find an excuse the morning of. But, I gathered my courage and showed up. Dr. Ghazal Mahjoubi was my oral surgeon for the procedure and I cannot say enough about just how amazing she is! She was kind, gentle, took her time and managed to pull out those teeth pretty painlessly! She gave excellent post-​surgery care info and was just generally wonderful! The dental nurse that treated me was also amazing (I for the life of me can’t remember his name. apologies nurse that I speak of!) and the team at the front desk were kind, supportive and also full of information! I’ve since called with a few questions on my healing and they’ve been more than helpful.
I’m booked in for fillings in a few weeks and to be honest, feel like I’ve found a home for all my dental work.
If you need a dental team in the city THIS is THE place. They rock.

I had an amazing experience at Citi Dental Group, and cannot recommend them enough. Specifically Dr. Caitlin Miller, who is just the greatest dentist I’ve ever met. As a first-​time patient, I found them very thorough, taking a complete set of x-​rays and talking me through what’s going on with each tooth. They have this screen in front of your chair so you can see the x-​rays and photos that they take, which I thought was really interesting and also really helpful in seeing what was going on with my teeth.
As for Dr. Miller herself, she was so nice and personable. She was very eager to listen to any problems or concerns I had been having, understanding when I told her I hadn’t been to the dentist in a few years (going to school, poor insurance, etc.), and just generally seemed very caring and interested in my comfort.
The office is very modern and new looking. Everything was exceptionally clean and ran very smoothly. I have a slightly unusual insurance and they were very willing to work with me to make sure I was covered with them, which I really appreciated. The only slight downside is that they have pretty tight hours (I think they’re only open weekdays, and there aren’t many early morning or late afternoon appointments, so I always end up taking a few hours off work). But, Dr. Miller is totally worth it, and I’m looking forward to coming back in 6 months!

I had such a great experience with Citi Dental group and in particular, Caitlin Miller.
I had extreme pain for a few days on the right side of my mouth and searched Groupon for a dental cleaning. When I made the appointment, I told them to just schedule me for a filling as well (and I would pay extra for it) because I was pretty positive that I had a cavity due to the amount of pain.
I was able to get an appointment pretty easily (within a few days) and was confident due to their extremely positive Unilocal reviews (which is why I purchased the Groupon in the first place).
I arrived to this super modern office and breathed a sign of relief. Usually when I strut into a dentist’s office I am sweating from anxiety. I did not wait long to be seen and when I was, I told Caitlin about my pain. She took some x-​rays and also tested each of the teeth in question to find out which one was actually bothering me. She found the tooth but then told me that I had an existing filing there (from a cavity) so it was unlikely that I had a cavity. She also informed me that fillings need to be redone every 10 years or so and it could possibly be that. I was pretty much insisting that she re-​fill the cavity (which meant to take off the old one and completely do a new one) when she asked me to bite several times on this piece of material. I had no clue why she was doing it until I had the «A-​HA!» moment! Grinding.
Since I was about 10 years old, dentists have consistently told me that I heavily grind my teeth when I sleep. I was told at 10 years old that I would need a mouthguard to sleep. Pfffft. 10 year olds don’t listen to crap like that! I was like um, yeah sure. Not.
Well, now I really need one. So, I FINALLY agreed to have one made. She said that I needed one anyways but if the pain still persisted that it would obviously be a cavity and she could re-​fill the old one. This made total sense to me.
The moldings took about 5 minutes and then I went back 2 weeks later to pick up my mouthguard. She filed down one of the sides because it wasn’t exactly perfect. I am warming up to it but I am glad that I finally had one made. I will definitely be coming to this office from now on. They know what they’re talking about.