City Bicycles

Good service and friendly staff. Very helpful and knowledgable. They will educate you on the products that you are interested in purchasing. I travel from the Bronx when in need of equipment or repair and it is well worth it!

Nice small shop in good location. I was greeted by two friendly guys when I walked in and they looked up some prices for me on the computer. Good selection of high-​end accessories.

Great customer service — from help finding the location (I got lost) to finding the right equipment at the right price. Nice employees too. Easy breezy — got what I needed and was out the door in 10 minutes.

Went there to buy my first bike shoes and helmet. The guy was so helpful and honestly interested in me getting what I needed and what fit. Felt great leaving with stuff. Thanks — will visit again.

Great service at decent price. The staff is really nice and cares for your bike, every time they have recommended a replacement of a part of my bike they told me their opinion, and where not pushy at all. The owner, Jonathan has always been really helpful and nice.

Great service and price for daily rental. Bikes were well maintained and perfect for the rough roads of NYC. Biking is an excellent way to see the city. This is a great place to rent one.

Went to this store three times to buy cycling shoes. Jhonathon, the gentleman working the counter, assisted me each time. Gave me advice for the proper pedal to buy and then showed me multiple brand shoes and various sizes in my price range, each time I came in.
I have a strange food size (s) and he went through many options explaining fit, comfort and feel. Doctors should provide this much attention to detail! Finally ordered an odd size that Specialized holds and it fit perfectly!
Thanks alot! I certainly plan to patronize this store any time I need something for my bike.

Brilliant place. Great passionate staff. I rode their bike for 40 miles on the 5Boro tour with no problems. Highly recommended.

I worked on the same block as here so it was super convenient since I always rode my bike to and from places. I was anxious to ride faster so I had them put on new cog on my fix gear, somehow the guy didnt tighten nearly eanough because it shot off after a few minutes of riding when I put some back pressure, causing my chain to come off locking up the wheel as I cornered, face went straight into the ground and need a bunch of stitches and luckily my bike only sustainted scratches and handlebar damage. I wrecked one of my nice watches I had just gotten and was pretty upset. I dont blame this on them though entirely, it is my bike, I am the owner so I should have either double-​checked it or get the tools myself to do the install. After all this I want to leave positive feedback because the owner worked this out with me without question, he paid for my watch to be fixed and he fixed my bike up with a nice shimano lock ring. I think we can just be thankful that it wasn’t worse and learn!

I came here because I was having issues attaching my cleats to my cycling shoes. even though I didn’t purchase either the cleats or the shoes there the guy spent 20 minutes attaching them for me and explaining exactly how they worked and he didn’t even charge me. Highly recommend!

Stopped in for a tube and a C02 cartridge, I found the shop to be very clean, well laid out, with a good selection of bikes and accessories, decent prices, and they took cards. The guy behind the counter was nice and helpful. No reason I wouldn’t come back if I needed something and I was in the area.

These guys were so nice and helpful today!
I came in with an issue where my gears were shifting when I went uphill without my changing them. They figured out it was a problem with my gear shift cable (someone had stolen a part this summer and I never replaced it since I don’t use my gears) and removed the cable.
They did this all quickly and for free. Thank you, City Bicycles!
P. S. this place also seems like the go-​to for bike messengers. A good sign if you ask me

Today I got myself a gorgeous Bianchi, new bike shoes, and lots of other cool accessories for the bike at this shop. The owner was very friendly and helpful, and I seriously don’t get why everyone else here had such mixed experiences. No, this is not the most beautiful bike shop I’ve ever been to, it is actually just a hole in the wall, no frills whatsoever, but I still felt that I was helped with enough care and expertise to walk out of here happy. I got myself a brand spanking new Dama Bianchi Infinito that was offered to me two months earlier for 2400 dollars, now marked down 30% (so for $ 1600,-) since the model is from 2011 (Bianchi’s USA’s MSRP for the Dama Bianchi Infinito is still actually $ 2699,-) and I am happy as a clam. If you are as crazy about Bianchi bicycles as I am, and want either the latest model of this year, or you’re equally happy with an older model Bianchi, then this is your place to go. No other place in town has that kind of options available. It makes getting a kick ass racebike doable, with the prices they are offered at over here. So yes, I’m happy I went here. Let’s see how the service is when I get my tune up, but I expect no issues.

I consider myself a pretty well prepared consumer who does his homework and research before making a purchase for something I’ll keep for a few years. I scanned a lot of bike stores and reviews, however, in reading the City Bicycles reviews on Unilocal,it intrigued me enough I figured I had to see for myself what the deal was. Let me tell you my intuition was right and I’m glad I went to see with my own eyes.
In a nutshell, this is the best bike store for anyone from beginner to mid-​level, to serious experience levels in biking, especially around the city. Believe me, I’ve been to a bunch. A lot of them sound great on the phone, then it’s «bait and switch» when you get there. Lots of over priced, fast talking hustlers out there trying to sell you what they want to push.
At City Bicycles, I was treated with the utmost courtesy on my initial phone call and when I went to the store. They answered ALL my questions (and believe me, I had a few) with no rush, and with no pressure to buy at all. Since I did my homework and knew the type of bike I wanted, I went in, saw what I liked, and came back 3 hours later to ride my new bike out of the store (got a GT Traffic, which is fantastic). The service was phenomenal and every bit of attention to detail was considered in prepping the new bike. The price was fair and I couldn’t be happier with my new bike-it’s great.
I’m happy to tell all my friends to recommend this store as they will only thank me after they’ve visited what’s out there. Thank goodness I went to go see for myself.

Really great service and very rare frames great spot, Jonathan really knows his stuff. At first i was hesitant to visit due to all the comments below, but i certainly have no regrets for going. i walked out with not only a beautiful bike, but a great knowledge in the parts, and a lifelong bike shop that i will always return to.

This is a horrible bike shop. Unsure how or why they stay in business. First second and third complaints are: Terrible customer service. After that, we can go on to things like limited bike inventory, cramped store, etc. Not a place I would ever buy anything from.

Would definitely give this place negative stars if that was an option. Employees are RUDE and IGNORANT. Customer service is a JOKE! Take it from someone that has been biking for a long time… AVOID AT ALL COSTS!!! This place will rip you off and avoid helping you if the products they sold you break.

I called them up looking for a replacement tire which they confirmed they had. Of course when I got there they didn’t have the model I needed and the employee who had answered the phone said I asked for the wrong one (untrue). I just had them replace the tube so I could at least get the bike home and they were pretty quick about it. When I went to check out I was charged a bit over $ 13 when the price board clearly said it should be $ 10. It was fixed when I protested but even a presta tube change was $ 11 + tax so I have no idea where the $ 13.xx figure came from. Every time I go to a bike shop it reminds me why I order almost everything online.

Just purchased my new road bike, Felt F5, and i am very happy with it.
The staff is very helpful and knowledgeable, they help me out with all the necessary info for me to get a great bike, that fits exactly my way of riding. Truly great bike shop. I can ride my 100 miles without feeling any strain .
I have talked to several friends, and they are ready to entrust their needs to them, i will continue to patronize this establishment

As mentioned before, this bike shop is located on a random street, blocks away from Penn Station and unless you were expressly looking for it, I’m not sure you’d find it.
Having said that, the shop is very clean and well laid out if on the deserted side on a Saturday afternoon. In any case, Jonathan (who really should be a Julio or Vincenzo with the thick adorable Italian accent) who helped me showed me a 51 cm Jamis Ventura race and while the price tag said $ 1299, he said he was willing to let it go for $ 800. He also showed me a Bianchi out of a catalog that he said I could order for $ 950. The Jamis Ventura Race is vastly superior to the Bianchi but of course, I’d have to take the 51 cm bike they had in stock.
I ended up with a Jamis in 48 cm frame from another shop and have to wonder how the fitting of the 51 cm would have worked out but if and when I’m ready to upgrade bikes, I’ll come back, if for nothing else than the friendly prices.