Clinilabs

I previously reviewed this facility on 12÷9÷2013. Apparently they have upgraded the waiting room since then (I’m happy to have had an impact), but virtually all of the other problems remain. I have no axe to grind, no ulterior motives. I just feel people should know what they are getting into if they sign up with Clinilabs. Please check my previous review for more details. Incidentally, I don’t buy their argument that patients all have wear color-​coded surgical scrubs to avoid getting soiled, e.g. from a blood test. I have had countless blood tests in doctors’ offices over the years, always in my regular clothing. A simple color coded wristband, like the patient IDs in hospitals (which handle countless patients), would be effectively identify patients without dehumanizing them.

Recently participated in a study with this lab. There were many problematic issues — no callbacks, improper forms, vague quality assurance, poor record keeping and no confirmed appointments. Both front staff and administrators showed poor professionalism and ethics dealing with clinical patients. A lead researcher at Mt. Sinai expressed their reservations about Clinilabs and I could see why. I would not recommend this facility to people seeking medically necessary treatment, evaluations or testing. Since healthy volunteers would not be bothered by these issues, the review is two stars.

I recently met with Dr. Lund, medical director of the sleep disorders clinic. I found him to be warm attentive and thorough. I then met with Pinky who was a delight. She fitted me with CPAP mask and processed my paperwork on an expedited basis so that I could have my equipment immediately. These people truly go the extra mile. The one improvement I would suggest is to the reception staff. When I arrived the receptionist was in a brutal argument with her boyfriend on the phone. The conversation was clearly audible to everyone in the waiting room. She should’ve been speaking from a private area or taken it out to the street where such conversations belong.

I was referred to this facility by my cardiologist. After confirming my appointment the day of the appt. I received a phone call to confirm the appointment. The rooms look like a cheap motel and the walls are thin. While waiting for the tech to make me into a circuit board, everyone that passed my room would look in. I was starting to feel like a fish in a bowl. Finally, after being plugged up and ready to drift off to sleep I could hear the «techs’» conversations and chairs sliding across the floor of the observation room. Then either one of the machines kept malfunctioning or I am very close to dying, but alarms kept going off in my room every 15 — 30 minutes. They finally moved me and my belongings to another room. Everything seemed fine for about 4 hours then the alarms started again. (Now I am convinced that I am close to death). Everything else went according as planned until it was time to leave. There was no personnel in sight to actually let me out of «The Bates». Finally a staff member was walking by and I asked her to let me out. She asked me to wait by the door while she checked on her «patient». After a minute I went backed to her to ask her to open the door again. Apparently I wasn’t going to be let out until she finished her final consultation. So I walked off looking for someone else to open the door so that I could leave… ghost town. Finally asked another woman that worked there and she called out to the 1^st snotty «consultant «to see if I was her patient. Oh by now she was ready to release me. While following her to the door I heard my tech’s voice come from nowhere to say goodbye. (Where was he when I wanted to leave?) He was a very courteous guy. I’m just glad it’s over. I hope I do not have to do that again. If so, I will look into using another facility.
Oh forgot to mention the Wi-​Fi didn’t work either. It didn’t work the 1^st time either. So confirm before checking into the motel to save you the trouble of lugging in your laptop.