Coach

This is going to sound like a love letter to Max and Elysa. I am perfectly okay with that. To explain, I am a real estate agent and when I sold my first house, I got a call from my bff (Keith) who was at the Coach outlet. He sent me two pics of two Coach bags he thought I might like. Oy, Sophies Choice. When I chose one, he sent the other as a gift. When I opened the box, I was kind of surprised, because used to street vendor purses, I hadn’t actually be exposed to real leather. So in live with both, I decided they deserved names, Betty and Veronica. Well Bettay (we tight like that) is my absolute favorite. I am probably the only one I know where purple is a fashion neutral (I try to wear it as much as possible). Veronica the black bag is saved for important professional functions, closings, and when I want a power purse. Bettay is my absolute every day, and sadly, after being used and abused for months, developed a slight stain from the open ink pens going past and flung into my bag carelessly. I was on my way to the podiatrist and saw the Coach store. I figured I could pop in and get some cleaner. OMG, this was an experience. Not overly crowded (a big plus in Time Warner Center), I was immediately and warmly greeted. When I explained, she asked me to show her. I did, and she told me she had exactly what I needed and took me over to Max, the purse guru. I showed what I had and asked if they had anything that might help it. First of all, points for honesty. We can do our best but cannot promise is perfect. Now, for the big shocker. They offered to clean it for me, while I was at my doctor’s appointment, after asking if it would inconvenience me time wise. It was funny, because she also said I must take really good care of it. The total truth, I am a purse nightmare. I only have bought one bag that ever lasted more than six months. I shred the lining, ruin zippers, and in a fairly short of time, murder them. I have this bag for ten months, and used it pretty much every single day. When I came back from the doctor, she looked brand new. I was completely amazed, even more so because there was no charge. I explained I didn’t know how to really take care of it. My best friend’s advice, ‘treat it like you would any other $ 500 pocketbook’ wasn’t exactly helpful. Max explained that I just needed to clean it every couple of months, and moisturize after. I was also show to try to give a little extra love to the corners. He also explained the importance of always using a white cloth to avoid color transfer. When I told Mr. Bff this, he responded that this is was happens when you get a quality brand that stands behind their product. I bought the cleanser and the moisturizer, total of $ 20. Beautiful apothecary style bottles, wrapped in the white cloth he had shown me and the most elegant beautiful paper bag with grosgrain ribbon I can’t wait to reuse over and over again. While I may have been an outlet customer originally, I was treated like an old friend they had been standing by the door eagerly awaiting my arrival. I was also commented about the most perfectly sized tote I had ever seen. Being such a vivid person, beige clashes on me. But i took a picture and am hoping to find it again in gray or pink. $ 295 which seems reasonable for what you get. What it really comes down ti is VALUE. If you want to purchase a quality product that will last a lifetime (coming from a serial purse killer), beautiful packaging, and a customer service experience that will leave you in tears of sheer, utter joy, this is exactly the place to come. You get what you pay for, but so much, much more! I cannot wait to go back for my tote. My next bag is going to be Cecelia, followed by Laura and Dahlia. I don’t plan to stop until I have the whole sorority. If I could have one more request, could you get more purple? Please? Thank you for making me feel so special, at a time when I really needed it. Bless you both, Max and Elysa.

This review is for the store location not the products. I love Coach bags. The service is really bad here. I went to browse and none of the sales people asked if I needed help (they were not helping anyone else). This has happened the several times I have been in the store. I have been to other Coach locations that have much better customer service and will go to those locations the next time I am looking to buy a bag.

This specific Coach store, located at the ground level of the Time Warner building is fantastic. Not too crowded. They carry a nice selection of purses, shoes, wallets, perfume, jewelry, scarfs, hats, gloves, etc. Staff is really friendly and helpful. Not pushy whatsoever. I picked up a pair of boots here today, good quality calf leather gloves and a beautifully knit scarf. Last year I picked up a bag here, and Angel, who assisted me that day, sent me a handwritten note, telling me to enjoy my beautiful new bag. That was really sweet. Who does that these days? Coach did a terrific job with the presentation of their merchandise here. The styling & interior design is done tastefully. And when you are done shopping at Coach, you can go on and shop till you drop at all the other stores located in the same building. I think that’s very convenient. And it’s easy to reach by Subway. You get out, and a couple of steps later you’re already inside Coach. I’ll be back!