Comfort Inn Times Square West

CLEAN!!! Nice little place. Small and tidy. I will be staying here again. Filling breakfast with a clean area in which to enjoy it. Very friendly and helpful staff. I was never given an attitude either. I had a wardrobe change well after checkout with no where to do it. They made sure I could accomplish this and held on to my clothing change for seven hours until I returned from other business. Great people. Thank you. Oh, you will get a parking Voucher for the garage a cross the street to save some cash. Nice.

Great experience. Friendly staff, the room look neat and clean. Nice bathroom, mini fridge, coffee maker, hairdryer and breakfast included. Also discounted parking across the street. I totally recommend. 5min walk to Time Square. Excellent price

I got a great deal online for Sunday night at this hotel. The Hell’s Kitchen location is awesome. We walked everywhere around looking for a restaurant. There were so many choices! And the hotel is only 3 blocks away from Times Square. We walked there from the hotel.
The hotel itself was very clean and the staff was so friendly. Luckily we got a room facing the street and a partial view of NYC skyline. The room was smallish, but not too small, and a bit noisy but not too noisy. (At night I usually wear earplugs when I stay in NYC because of the street noise anyway.) The hotel has an arrangement with the parking garage right across the street for parking. $ 30 for cars/​$ 50 for SUV per day.
The breakfast was very good. Hot eggs and bacon, and make-​your-​own waffles. Coffee, tea, oatmeal, fresh pastries, toast croissants, cereal.
I would stay here again if I can get a good rate. Everything was convenient.

Hands down the best deal that you can get in the Theater District. The hotel is clean, quiet and well appointed for the price. Upon checking in, my first room had an odor that made me walk back out and request another room. The host quickly switched me to a new room that had two comfortable beds, a window that actually opened to let the fall breeze in and an updated bathroom. The location is fantastic, we went to see the Broadway play Kinky Boots and it was literally around the block from the hotel. It’s also close to many the great restaurants Hell’s Kitchen has to offer which I appreciated.
The staff is very kind and helpful. They checked back in with me to let me know they appreciated the heads up on my original room and were fixing the issues. When I dropped my water bottle by elevator, the team rushed over to help me clean it up. As I was running around town on check out day, they were gracious to hold my bags until I returned later that evening.
Would definitely stay here again on my next visit to NYC.

They let us check in half hour early. Asked us which floor we would like. Cookies at check in. Room was clean. Not huge but that typical in New York. Air conditioner worked great. Much appreciated in the heat of summer. Great location. Near time square but not totally in the middle so quieter. View wasn’t much but that’s not the most important thing. Front desk was very friendly. Nice breakfast area and offerings. Breakfast being included is big in nyc. Very impressed. Always ice and Water available in the breakfast room. Clean and a great value.

Their wifi is the worst I’ve experienced in a hotel. They have 10 access points seen during a wifi air scan. When it does work it takes forever to connect to the captive portal registration. As an IT guy I need reliable internet in my hotel stays. — The room safe does not work, gives an error, and is also not secured to the closet, you literally can pick up the safe and take it with you!

I had the worst experience possible with this hotel. I would recommend it only to my worst enemies.
First of all, I booked the hotel using a third party travel website, which I often do to find the best rates.
On the day of our stay, the Comfort Inn front desk associate called my boyfriend, who had booked the room, and told him his card was declined and could he provide another card over the phone. This is important later on.
My boyfriend called his bank and he had sufficient funds, no holds, and there was no reason the card should not work. He also used it at other establishments with no problem. We called back the hotel to try again but still they told us «declined.» They also informed us they were charging us over 75 dollars more than the rate we’d found on the travel site. When we told them we’d booked a much lower rate on the travel site, they said to verify with them.
So now we had to call the 3^rd party site, who assured us we would get the rate we’d booked the room for. The travel site was gracious and said if everything was fine we wouldn’t hear from them.
10pm rolls around. I’ve had my interview, and we’re tired and ready to check in and go to bed. First off, the staff was RUDE. I have worked for years in customer service and my boyfriend and I are very polite, understanding people. Nita, the front desk helper, said our card was still not going through. We explained that the card should work and perhaps the issue was with their machine. I suggested to the manager, a man whose name I do not recall, that perhaps they hand key my bf’s card number. The man behind the desk just kept repeating «declined» and said sharply, «NO. We don’t do that,» while avoiding eye contact with me when I mentioned the hand key.
Finally I got desperate, as they kept insisting we take cash out from the ATM (even after we explained we are Canadian and can’t do that without incurring outrageous fees – they literally ignored us when we said this). I called my mother to see if she could loan us money for the night and pay on her credit card.
I called her and tried to put her on with the manager so she could provide her payment info, but he basically RAN away from me and said «no! I will not speak to her!» and looked very angry. Didn’t make any sense because earlier they were willing to take a different card number from my boyfriend over the PHONE. Now all of the sudden it was a huge issue. My mother also offered to securely rebook the room online. The man and Nita were making it impossible for us to stay at their establishment.
We eventually gave up and when I told them we were going elsewhere and that we’d be contacting corporate, the manager suddenly changed his tune and became very apologetic. Too late: we headed to the 4 Points Sheraton, where we had a lovely stay.
NEVER returning to this hotel. I would give it 0 stars if that were an option. As for the staff, they need to learn how to treat their clients with compassion and respect, not with anger, brusqueness, and an attitude.

I booked 1 night stay queen size bed for two from Hotwire for a pretty decent price considering it was close to time square. Before arriving at the hotel I called to find out how much it would cost extra for a double bed but the lady told me the price varies day to day and could not give me a price. That didn’t make sense to me since what’s the point of making a reservation if I find out the day of check in.
I got to the hotel, checked in and ask the man how much for double bed. He paused for a minute and said $ 30.00. I thought that was ridiculous to pay that much for only sleeping a few hours so then he changed his mind and said $ 20.00 so from that answer I knew he was trying to pull out any numbers and thought I’d take it. Sorry I’m not that stupid and foolish to play his games.
Our room was only a few steps away from the front desk. Room was very very small, however it had everything we needed such as fridge, clean towels and decent bed. The room advertised free wifi but it took so long to even get online. I ended up falling asleep waiting and the next day it was still looking for a connection! Let me tell you about our «awesome view» a view of the wall and garbage can!
The hotel offered a free breakfast which offered a selection of food; from bagels to waffles, eggs, sausages, pastries, cereal, coffee, tea and orange juice. The breakfast part was the about the only thing I liked about the hotel.
So to conclude i would say I was not thrilled staying at this hotel. You get what you paid for.

I love this hotel. Convenient location, clean rooms, clean bathrooms, friendly staff, good breakfast, nice lobby and did I mention location? I would live here if I could.

Conveniently located hotel with a very helpful staff. They allowed me to use the lobby and the free internet when I was early for my check in. Haven’t been around for the free breakfast but it is available in the lobby.

I was very pleased with my stay at this hotel! It was a short few blocks walk from Grand Central Station. They are currently doing a little bit of construction on the outside. It looks like the are putting up a new sign, but there was no noise from construction.
I came in 2 ½hrs earlier than check-​in and I was very happy that my room was ready. I was expecting to just sit in the lobby and wait just To stay out the hot weather, but I was able to go right up! I requested the highest floor if available and I was given that too! All the staff that I ran into were very pleasant and helpful! The review in my head was going up and up just from the initial walk in. The lobby and breakfast area was very clean also!
My room was extremely clean. That includes the bathroom! The room is small… but what hotel room in NYC is extra large and budget friendly?!? I had a Queen room. I was traveling alone. And it was good for one person. Two is ok if you don’t have a lot of luggage… three or more would be impossible. But the double bed rooms could be a lot bigger.
The continental breakfast was very good too. All choice hotels have their signature waffles! Nothing to complain about there!
All and all my stay here was great! I would recommend it to anyone traveling to NYC on a budget and would like to be close enough yet far enough from Times Square! I would stay her again and again!

We stayed here July 23^rd through July 30^th 2014. While I rate this 5 stars, please read my entire comment because this wasn’t a 5 star place necessarily, but the negatives that I have about this place isn’t going into the rating and please read below to see why.
We came to NYC for a family vacation. All we knew is we had a certain budget, we wanted a place with free breakfast, free WiFi, and we wanted to stay near Times Square. This met those requirements.
The good. Everything within the control of the hotel staff was perfect. Every staff at the front desk were very friendly, the free breakfast had eggs, waffles, pastries, cereal, bacon or sausage, bread, biscuits, yogurt, milk and ²⁴⁄₇ tea and coffee. The rooms were clean, the housekeepers very friendly, and the location was great. It’s in an area surrounded by tons of great restaurants and bars, near a subway station, two easy walking blocks to the heart of Times Square, and it’s perfectly safe to walk around any time of night.
With all that said, here are the negatives. I don’t feel that these negatives should play a part in the rating because they’re not in the control of the staff or management. They are what they are and there’s no changing it. The rooms are small. I read other reviews and I knew this upfront, but I reserved a room with two double beds, and we planned on seeing NYC, not staying in a room, so who cares what people say about the room being small. I underestimated this. When they say the room is small, they mean the room is small like, you’ll have to live out of your suitcase small. The room had two beds, a bathroom and a small wardrobe, but nothing big enough for 3 people’s belongings for a week. I’ve never stayed in a hotel that didn’t have enough storage for everything where you could unpack everything. This place doesn’t have that, but that’s not their fault. That’s most places in NYC. The other negative was there’s only one elevator and it broke down twice in the week we were there. I know they can’t control this and to their credit, they had an elevator tech onsite quickly. Also with only one elevator, in the mornings between people wanting to use the elevator and the cleaning staff trying to get from floor to floor, we pretty much just took the stairs. Luckily we are young and healthy and we didn’t mind, but if you’re not able to take stairs, you could be waiting longer than you might expect. While the breakfast was free, it was free breakfast. You can’t expect a breakfast that tastes as good as where you might go an pay. Nothing tastes old or bad, but it does taste like what you’d expect from a free breakfast. I stuck with toast and yogurt. That’s the only negatives I had.
With all that said, the worst for me was the small rooms, but with the budget we had, I’m not sure we could have afforded a bigger room somewhere else. Knowing what I know now, if we went back to NYC, I’d definitely want to stay in the same area again and if our budget was the same, I’d try to find a place with no free breakfast but had a bigger room. If that didn’t exist, then I’d definitely stay here again.

Terrible hotel, don’t bother booking it. Here’s why:
1. Staff at front desk is extremely rude. I tried calling up to the room and they refused to connect my call, even though I spelled out the reservation name 3 times. My friend added my name to the reservation so I could get a key, yet they didn’t register it and I was locked out of the room for almost an hour.
2. The people setting up the breakfast buffet refused to let us grab a muffin TEN MINUTES before the buffet opened (we were here for a conference and just wanted to grab something quickly before heading out). Not even nice about it, just plain rude and pretty much told us to leave.
3. Considering we were here for 10 days, we expected towels to be changed and feh room cleaned. This happened as infrequently as seeing a smile on any employees’ face. It got so bad that they would come into the room, not clean anything, take the used towels and NOT LEAVE CLEAN ONES BEHIND.
Just an epic fail.

Stayed here 1 night in June 2014. The desk staff was nice enough to hold my friend’s luggage for a few hours before vwe met up. I was pleased to be offered a chocolate chip cookie at check in. It was pretty tasty, too. We went to our room for a quick nap before going back out for the evening. Our room was next to the front desk. Literally… next to the desk on the first floor. We got back late after walking to dinner, a show, & Times Square. We were excited that Times Square was so close! When we got back were never so happy to have a hotel room that sat 20 feet from the front door of a hotel. It was clean & quiet. We had a window, but the view was of air conditioning or something. There was a free continental breakfast in the lobby 6– 9 am but we opted to sleep in instead. Comfy beds, good location, good price, across the street from Shake Shack!

If you are in town for the theater or have business in midtown, absolutely no reason not to stay in this place. Great location, two blocks off Times Square and just steps from the restaurants on 9^th Ave.
The rooms are small but serviceable, and clean. And you get the kind of amenities you expect in Nebraska but hardly in NYC, like an in-​room coffee maker, refrigerator, free breakfast (including a waffle iron), and even a chocolate chip cookie on check-​in if they’re not all gone. I’ll be back.

Rooms are super small but what do you expect for midtown? Clean. Well managed. Lobby small but has a continental bfast. Right around the corner from Broadway Dance Center. Close to Ailey, Times Square, theatre district & Hell’s Kitchen. Great for our group!!!

I frequently stay at this hotel when I travel to the city. Very basic accommodations. Great location. Breakfast area is crowded. We checked in early on the day of our reservation. Our room was ready, but it was made very clear to us that we were not allowed to eat breakfast that day, even though other times I’ve stayed there this hasn’t been a problem.

Stayed over the weekend. Got the room for $ 167 per night through the Choice Hotels website. This is a great deal. The rooms are small, but who spends any time in the room… it’s NYC! Location is very convenient to Times Square and the theaters. Good restaurants nearby. Biggest complaint is that the breakfast area is very small. So, breakfast was an adventure when everyone tried to get in there at once. The place was clean and well kept. Definitely recommend this hotel.

3.5
New York, New York-​a favorite city of mine. I had a pleasant, wonderful experience here. I got a last minute deal through expedia for a night to see the Rockefeller tree with my little nieces. We were promptly greeted by the front desk who immediately got us checked in within minutes. They gave us cookies upon our arrival – I’d advise you to not eat it. (on second thought, they should not even give out cookies)
Our room was ready for us and spotless. At any rate, this is no four star hotel, yet I feel like this is one of the better hotels that I have stayed in NYC. (even better than the doubletree hilton, surprisingly) The location of the hotel is very convenient to metro rails and is walking distance to times square. They provided a decent morning breakfast bacon, eggs, cereal/​milk, toast, yogurt, and belgian waffles, coffee, juices etc. a plus if you are tight on time and are on the go with little kiddies.
No bells and whistles with this place, but the family owned establishment is really friendly and try to accommodate all your needs.
Oh and on the plus side, it’s FREE wifi!

Very basic/​decent place; paid $ 200 night Mon-​Wed. Rooms are small but location is pretty good on 44^th between 8^th/​9^th so you’re very close to Times Square.
Subway station is a block away and Birdland Jazz club is a few doors down. Cabs don’t come down this far, so walk up towards 8^th and wait by the Intercontental where they will take care of you!
Free breakfast included is standard hotel crap but bonus is the water cooler in the lobby that prevented me from having to run out for bottled water.
Staff is friendly/​helpful w/​directions if you have specific questions. They allowed me to check in much earlier and they stowed my bags at check out so I could do more sightseeing before heading to the airport.
Lobby has one computer w/​printer so you can print your boarding pass. Rooms have free wi-​fi.