Compu-Craft Business Services

Terrible service. I wish I had seen these reviews. I chose them instead of my normal service because I had a microcasette instead of a file to upload and wanted to drop it off myself. I should have known from the moment I walked into the office that this was not the place to use. The receptionist didn’t have any formal order sheet and put my information down on a random piece of paper. I had to ask her several questions about when it would be ready and how much it would cost. I was told it would be ready by Friday and any earlier service would cost an additional .50 per minute. It was Monday afternoon and so I said Friday was fine. Thursday comes and no call about the status. I call and leave a message which no one returns. I phone again on Friday and was told that it was not done and I need to call Monday afternoon. No apology, no call on their part. When I asked why, she said there was a heat wave so people didn’t come in. I told them I expected some sort of discount. She said fine. It was a ridiculous and unprofessional exchange. Why am I calling you on Monday? You should call me. I call on Monday and they said there was a mix up about how long it was so I would have to pick it up on Tuesday morning. I get there and they still have me waiting. They couldn’t find my cassette, asked me how I wanted to document. I had to give them my information again. Total nightmare. And then I get charged some random amount which I am certain was too much given how long the tape was and certainly did not include a discount despite what the lady said. I received no breakdown of the charges, no apology for the lateness and she even had the gall to say the quality of the tape was poor. Microcassettes are problematic but the transcription itself was lazy. I had to go over it again with a fine tooth comb and found so many errors, it’s like doing it myself. And all of that wasn’t even everything I experienced. STAY AWAY FROM THIS SERVICE. Terrible, terrible, terrible!!!