Cosmophonic Sound

the best hi-​fi shop around i hope they reopen soon

I received a Dual 1229 I received as a gift. It wasn’t in working condition, so I brought it here. Now it’s in top top shape! They were friendly, professional, and had it working in a few days. It cost less than $ 200 where I was getting quotes from other places for $ 300.

I had another turntable issue — or so I thought. Once again the service was outstanding. The turntable was fine but after a chat the owner identified other areas that could have gone wrong. I went home and fixed the problem myself. Tried to tip the guy but he was having none of it. «Please let me know how it goes,» he said. What a star. I would unhesitatingly recommend this gem of a shop.

A total gem on the Upper East Side!
The only other audio store in the neighborhood is the ultra high end Lyric. Everything there is for sure out of my price range, but the prices at Cosmophonic are always amazing! So far I have gotten some Grado headphones and also a Monitor center speaker which I was charged less for than I was originally quoted! Cosmophonic completely stands behinds the products they sell!
Additionally I recently inherited a Pro-​Ject Debut Carbon turntable, but it is missing the belt. A quick Google search suggested to go to Turntable Lab which would require going all the way to the LES and they are $ 36 there. I passed Cosmophonic an wondered why I didn’t think to check with them straightaway. They had the catalog at the ready and checked with the company as per the size of the belt I would need. They reported back to me the same price, but said that if I just brought them in the platter that they would make me a belt for way cheaper. I love this place!

I bought a tape deck here and had to bring it back because it didn’t work properly. I guess what can you really expect from an old 1980’s tape deck that’s been restored, but $ 85 later I wasn’t too keen on the warble. I got my money back but I had to go in there and be a real hard ass about it. Not sure what these guys are good at other than ripping you off and pretending to fix stuff.

These guys are great. Had my Thorens TD 320 modified. Tom replaced the factory RCA cables and connectors with a pair of high quality female flush mounted RCA jacks so I could use a good pair of interconnects. The whole deal with install — $ 150 bucks, a deal. He also fixed the transport on my Arcam CD –93 player and now sounds better then new. Don’t think twice, just bring your gear there. Money more then well spent i can’t say enough good things about these guys!

Absolutely fantastic service. I took my turntable in, left a deposit, got a call with an estimate, and my turntable was ready the next day. Friendly, expert service. They actually seem to care about doing a good job.

I cannot say enough about these guys. They love the equipment they work and do it efficiently and for a fair price. I live at the end of the island I would travel to NJ to get their skill set. Amazingly good.

Let me start off by saying that I’m a musician with a very good ear for sound and will always believe that in the original format, vinyl is better than CD.
That being said, I took my Technics SL-​QD33 turntable, which was completely malfunctioning, to Cosmophonic Sound. Back in the day (early 80’s), this was a high end product and because of it’s strobe effect, is still very cool, it’s a classic.
Long story short, while there were originally some problems with diagnosing the problem, Tom, the owner, figured it out, located the parts (a new control panel was needed) and got it running like new. This was not easy since Technics, which was owned by Panasonic, is no longer in that business.
Thanks to Tom and his assistant John, the discs are spinning again at 33 ¹⁄₃ & 45 rpm, sounding better than ever.
Vinyl still lives thanks Tom and John.

These guys are excellent and incredibly professional. Efficient and very friendly. For record player repairs, they’ll give you an initial consult in the store. If they can’t fix the problem right then, they’ll take your equipment and give you a quote before doing anything so that you’re not trapped into any hidden fees like at other stores. My player was fixed on site within five minutes. I couldn’t recommend this place any more highly and it’s the only repair shop I’ll ever use for my stereo equipment again.

I have never been so poorly treated by any commercial establishment as I was by the unprofessional staff at Cosmophonic Sound.
To make a very long story short, I took my Marantz CD player in for repair — paid the $ 50 fee — and was told that the player would be ready in two weeks. Nearly FIVE MONTHS later, after lying to me on a daily basis about when the unit would be ready, Cosmphonic said that they were unable to repair the player, and that there was no recourse.
I called Marantz only to discover that such irreparable products were replaced at all expense by Marantz. Odd then that no one at Cosmophonic knew of this policy that would have saved me months of waiting. Needless to say, Marantz sent me a replacement unit and Cosmophonic kept the $ 50.
My advice is to stay far, far away from this unethical business.

After years of using Unilocal for various recommendations, I created an account to rate Cosmophonic Sound. Great two guys working there who took a look at some really old KEF speakers to service a blown tweeter. Well worth a visit if you are having speaker trouble or buying new ones.

Cosmophonic Sound is an extraordinary company. Tom Papadopoulos and his entire team are brilliant, professional, and very patient. They came to my home and reconfigured my home setup answering any and all questions I had along the way. A half hour after they left
Tom called to see if I was happy with the result. Only a company that has a total commitment to excellence would make such a call.
Cosmophonic Sound is a New York treasure.

This man is a genius and also incredibly sweet and patient. I came to the store about an hour before a Sunday closing and he sat with me for the entire hour, showing me old parts and players he was refurbishing, talking about how they work.
The best part was when we practiced putting in the cartridge I was replacing on another turntable, reminding me of how my grandfather used to show me how to do things step by step with so much care and patience. I really enjoyed his, and his assistant’s company and think its worth going just to look at some of his old equipment and pick his brains about the engineering of sound.

Audio retailers and repair businesses are famous for thievery and poor customer service. Cosmophonic Sound is entirely different. Tom Papadopoulos and his lead sales associate, John, are the best audio team I’ve ever experienced.
I began my experience with Cosmophonic by having Tom restore my father’s Dual 1219 turntable. He did impeccable work and charged me a fair price. I then talked with John and Tom about what pre-​amp and speakers to pair with the turntable, and they helped me choose the perfect set — a Cambridge Soundworks pre-​amp and Monitor Audio Radius series speakers.
Tom’s prices were competitive, and he went out of his way to match my needs with exactly the right products — nothing more elaborate or expensive than necessary.
Tom clearly has a passion for audio electronics, and his passion takes shape in the care he takes with his customers. I have absolutely nothing negative to say about Tom, John, or the Cosmophonic team. They are craftsmen, experts, and all-​around good people.

Just picked up my Marantz 2300B Receiver serviced by a fine gentleman named George at Cosmophonic Sound. It needed new lights, some lose contacts and an overall check-​up. It was all impeccably done, to say the least.
George and I also talked a bit about my home set up and he gave some good advice and thoughts. Knowledgeable yet humble, professional yet warm, he is a pleasure to interact with.
Think of it as a Swiss watch repair shop for hi-​fidelity sound systems.

Just got back from Cosmophonic Sound on 1^st and 84^th Street.
Had brought in a AudioTech turntable needing a new needle. They had the needle in store, kindly put it in the machine, fixed a couple of small things, and packed up the turntable professionally.
I’ve been in there in the past and this time, like the past, they were professional, courteous, knew their stuff and a delight to deal with.
These guys are the best. Service like you really unfortunately don’t see so much anymore. Don’t hesitate to use them.

Brought in a classic 1956 RCA Victor that I picked up used — it was a beautiful unit but the needle wouldn’t stay in the groove and the sound was just awful. The turntable spun but it basically didn’t work at all. Most repair shops won’t touch a unit that old because they either don’t have access to parts or don’t have experience working with equipment from that era.
Put down a deposit for Cosmophonic to take a look at it. In a matter of just a few days, they gave me an estimate, and they returned it to me just a day or two later. The service was very polite and helpful. The unit works like a dream now — it sounds beautiful and the motors in the turntable and the automatic tone arm work great. Cosmophonic got that wonderful old antique running like new. I would definitely recommend them to anybody with audio repair needs. Wonderful work!

Courteous, quick and professional. I had my Gemini PT-​1000 turntable fixed there. They were able to fix in 2 days and I am definitely satisfied with the work. I would recommend them if you are looking to service a turntable. Tom is a nice guy to boot.

I brought in a classic turntable with mechanical problems on two occasions. Both times they were willing to try and diagnose the problem without charging me upfront. I left impressed with their knowledge of record players and the pros and cons of repairing old equipment. I ended up purchasing a beautiful new machine. The prices were reasonable and it was a much more pleasurable experience shopping here than at the big box competition. Highly recommended!