David’s Bridal

I don’t know why people review this place badly, because I’ve only had good experiences. I went in for my dress appointment and bought my dress that same day. The person who helped me was new, but she was helpful and energetic. She was engaged too! I went back in for my alterations and they were so prompt with my appointment. Both times I didn’t even have to wait. The alterations person helped me decide to ship my dress to New Orleans, where my fiancé is and shipped it immediately. They also answer their phone, which is amazing. You may not find your dress here, but I would recommend starting here.

This review is mainly about my second, return appointment to DB to try on bridal dresses. I was hoping to have my follow-​up appointment with Erin again, however I had to reschedule due to the blizzard for Tuesday January 26 at 6 pm. I came in half an hour early but didn’t mind waiting. However at 6:05 my appointment hadn’t started yet. I asked at the front desk and they told me someone would see my any minute.
My «stylist» Quinn showed up at 6:10 and I explained that I am returning to try on again some styles that I liked and look for some more options (and wanted to show my friend who was with me). Strange enough that Quinn never asked me the usual questions about budget, place, style, size (!), etc. She just let me show her three styles that I liked but they only had two of them in the store. She pulled the first dress for me, put it in my fitting room and left me…
Only then I found out that she was actually working two «appointments» while she was taking care of bridesmaid dresses fitting in a fitting room next to mine. It wasn’t my stylist who helped me put the dress on, it was my friend, in fact! Once you make an appointment, the stylist should be there for you exclusively. I wasn’t able to see what my dress would look like in my size, since this stylist wasn’t there to adjust it with clips and tell me how the dress needs to be altered. Also, I had to ask her twice for a pair of heels to try on with the dress. I asked for a pair that doesn’t have a too high of a heel, but she brought me probably one of the highest and with a platform!
Then I asked for the same dress in a different size which she brought and left me again, so my friend had to help me with undressing and putting on the other dress. After a while she returned asking me if I was still deciding… (really?!). I asked for another dress I was considering, which she again brought into my fitting room and again, my friend was the one helping me with it. How can you call someone a stylist if she doesn’t see that the straps need to be clipped? I had to ask her to do it…
To be honest, I was expecting her to be much more helpful, probably pull out similar styles of dresses I could like. Was she even expecting to make a sale? I am sure I would have committed to a dress if this young lady was helpful, which she definitely wasn’t. I walked out empty-​handed after wasting an hour of my friend’s and my time. Young lady, this is not how you make a sale! And you certainly could have sold a dress, had you been there for your customer!
I will probably be back, though, for a dress I really like; but will ask for a different stylist — most likely for my first stylist Erin, who was in fact very helpful pulling loads of dresses of different styles for me and was very attentive throughout my very first appointment.

I would not advise any bride to select her bridesmaids dresses here.
I made an appointment to try on/​order a bridesmaids dress my friend had chosen for her wedding, and called this location the day before my appointment to make sure they had the dress in my size (color didn’t matter since I’d be ordering).
When I got there, they didn’t have the size I called to confirm. Only two sizes larger.
I did end up ordering a dress after the sales girl I was able to flag down dug out my size in another style. At the register I paid both for the dress and to have it shipped.
Two weeks later, David’s Bridal was rapid-​emailing me, telling me to come in-​store and pick up my dress. When I called to ask about the shipping, they didn’t even have a record of my order, and told me shipping would have to call me later to figure it out.
Brides and bridesmaids, save yourself a headache and the experience of totally carless service and go somewhere else. Seriously.

Nightmare.
Seriously, if you’re a bride thinking about giving this place thousands of dollars of business in bridesmaids dresses, please, reconsider.
I’ve been to this location twice and it’s been nothing but awful — almost laughably so. Right off the bat, my appointment was 15 minutes late getting started. I’m an understanding person, so no sweat, right? In the 15 minutes I browsed their website and put together a list of 11 dresses in the color that the bride had designated — there were over 100 available in the length and color she wanted for us. When I handed this list to my «stylist,» her eyes got big and she said, «Ok, I’m not going to be able to pull all of these for you. Can you tell me your top five?
It shouldn’t be a big deal to pull 11 dresses. I’m going to end up spending around $ 200 (not to mention our entire bridal party is spending thousands), so I want to make sure it’s a dress I love. Lots of friends and family are going to be seeing me in this dress. I want it to be a good one. If I could have gone back there and done it myself to save her the trouble, I would have. But I played along and told her my top five.
She brings three. After I tell her I’m not in love with them, she brings a few more. But five out of the 11 dresses I requested are not in the store, she says. I really wanted to try on one in particular, so I ask if they have a size above or below — nope, she shakes her head.
I decide on my favorite dress, but they don’t have the right size. I ask her if I can exchange it if it comes in and doesn’t fit as expected, and she says no. I ask if I can order online and exchange it, and she says no. This, I find, is not true. Online orders can be exchanged.
The best part was when I went back out on the floor to look through dresses, just to make sure I didn’t miss any. What did I find? The dress I had really wanted to try on was in plain view, in my size as well as the size above and below.
Normally I don’t complain about retail associates, but David’s system requires customers to rely on them as the only means of trying on dresses. It was just really disappointing, as I’m seeing lots of friends and family at this wedding and I would have hoped that David’s could help me feel great.
I’m of marrying age myself, and this could have been an opportunity for David’s to get thousands of more dollars from me in the future. But I’ll spend more elsewhere for a better experience.

It would be great to speak to Jung Lee V. of David’s Bridal to describe my horrible experience at 751 Six Ave. location today. I am on the phone already for 40 mins trying to reach someone form the main office, while I am writing the review. It’s impossible to reach a customer service representative.
The manager at the NY store Jessica is a disaster who doesn’t know how to manage the employees, how to deal with the customers and to resolve problems. Instead, she is a leader of making them. We didnt make an appointment because it was impossible to reach the store. All the bridesmaids traveled from different cities. We knew what we liked and just wanted to try on some dresses and place an order. We understood that the sales people were busy with the customers, so we didnt even ask for help. My bridesmaids are models and they dont need any stylist to spend 30mins-​1 hours with them. We just needed a space/​cabin to try on the dresses. So, there were 15 cabins AVAILABLE at that moment. After waiting for 30 mins and arguing with us for another 15 mins, THE HORRIBLE JESSICA gave us 20 mins to try on dresses and said that we can use only 1 cabin for 3 girls. She said that we need a stylist/​representative to place an order, therefore we need an appointment to buy dresses. When Vitasta (lovely sales person) tried to place an order Jessica pointed out to her that she had an appointment coming up. Jessica was rude not only to us, but to the employees as well. I wish we have more stores in Manhattan or a professional manager at the store on Six Ave. We didnt have much time, so we purchased Vera Wang dresses at David’s Bridal instead of looking for Vera Wang stores in Manhattan.

Rude, shitty service, disorganized, crappy service. Do yourself a favor and go somewhere else.

Jung, I don’t see a message from you. Nice.
I had a phone call from customer rep manager from the office. She said to reach out to alterations and ask for her by name since no one picks up other lines. Talk to her for 10min to help her understand the situation. After a while I asked if there is any reason for ME to be in this convo. This is just to help out the store for «consumer knowledge». Didn’t feel resolution on my end. Thank you but really no thank you.

I ended up finding my dress somewhere else but will definitely recommend David’s Bridal to my friends and family in the future. I had an appointment with Dolores and she was wonderful! She was so sweet and excited for me. I felt like a real bride!!! Great service and had a great time but I just didn’t find «the one».

If you go you need to ask for Adriana. She is worth the trip.
Ok, first and foremost I must preface this review with a few things.
1) I’m a guy who went with his fiancé to pick the wedding dress.
2) This is my second marriage. Trust me, if he sees you in your wedding dress before it doesn’t matter.
3) Look at my reviews and you will see I am very very honest with my reviews. I have no problem trashing a place when it’s due.
I can only review based on my experience and the level appropriate to the store. Example, you don’t review Burger King the same way you review Per Se. You don’t review Wal-​mart the same way you review Bloomingdales.
This is a bridal shop that sells wedding dresses from $ 99.00– and up. Macy’s doesn’t even have a dress for less than $ 1,500.
So if you are expecting a private room with Champagne for your girlfriends and 3 hours of personal attention… go to a place that charges $ 2,000 and up. Skip this place because your expectations are waaaaay too high.
If you are looking for a very reasonable priced dress and a beautiful one at that with friendly service… I would recommend this place.
We arrived at 2pm and there was a line. People were in a pleasant mood and I discovered we needed an appointment. By the way, you can make an appointment via their app. More on that later. The young woman checked if there was a free slot and there was at 6pm. So my advice, get the app on your iPad or phone and schedule an appointment.
We left and came back at 6pm and were meet cheerfully and given the book of dresses to look through. We had already done our research and saved our favorite types of dresses in the app and were ready to go. Then we meet our stylist– Adriana.
GET an appointment with HER. Smart, pleasant, and adorable she is the reason the rating is so high. I hate sales pressure… She gave none. She is actually studying fashion at FIT and has aspirations of opening her own bridal boutique and I can tell you she will succeed one day.
We showed her our favorites and she listened, asked some questions and was off hunting the dresses. We also told her we were open to her opinions but wanted to stay in the $ 600 range.
The first dress was an original pick we made and was ok. The second dress was one our stylist picked out.
Boom. We knew it. My wife to be was stunning. We knew right away. To be safe we tried on the other dresses we had picked out but each fell short from the one Adriana’s keen eye chose. While Adriana stayed true to the values my wife to be wanted in a dress, she was able to pick out a dress that we hadn’t thought of and… exactly our price range.
Ladies– I’m going to be honest… The man at the other end of the isle if he really loves you will say «I do» even if your wearing GAP jeans and a T-​shirt. The dress pressure you have is your own expectations or your families. If you have a budget, and are not sure if you can find the dress at your price, go here and ask for our stylist.
We bought it and are over the moon. My wife to be looks stunning. Thank you Adriana for your keen eye for dresses ;)

Nina was the BEST! She totally got the style of dress I was looking for. I will definitely be coming back to her! Great experience

I went to this store yesterday to help a family friend try on some bridal gowns. We were not set on purchasing a dress that day, but rather to just get an idea of what she liked and what fit her body well.
From the moment we were greeted at the door by what I perceived to be a security guard to the moment we checked out we were all 100% satisfied with the customer service we received.
The bride in our party had made an appointment and we were seen promptly. During the entire appointment, our stylist, Callie, was very nice and very attentive. Yet, I also appreciated how laid back the store was. There were 3 of us attending the appointment and we were encouraged by the employees to browse the store. There was nothing pretentious about this store and they, as all David’s Bridal stores, were fully equipped with beautiful dresses that met our bride’s smaller budget.
After about 2 hours, we left the store having made a purchase! Our bride chose a lovely gown for $ 349!
Two minor reasons I deducted 1 star: 1) This store didn’t have a little riser block for the bride to stand on. I like these risers because they allow a dress to hang nicely for a shorter bride. 2) Our bride wanted to try a gown from a current David’s Bridal ad and this store didn’t have that dress in stock.

I came here to try on dresses since I had absolutely no idea what style i was looking for. The coordinator that helped me was very nice and let me try on a lot of dresses. I narrowed down my style to a modified A line. It was a good jumping off point for me to search for dresses.
I ended up buying a fit and flare at another place but I was quite impressed with their selection and service.

Prior to going to David’s Bridal, I went to Kleinfeld’s around the corner where I picked out my dream dress and had top level, fantastic service. In the few short blocks my group walked from Kleinfeld’s to David’s Bridal, we must have walked through the twilight zone because this David’s Bridal was complete opposite of what I experienced at Kleinfeld’s.
I’m thankful that I didn’t wait to try on Wedding dresses here and found my Wedding gown at Kleinfeld’s because the level of service at this place was a disaster.
We went to David’s Bridal with my bridesmaids to try on their bridesmaid dresses. The level was service was terrible — basically as soon as they found out I wasn’t going to be buying a wedding dress there they didn’t pay any attention to our group.
Getting dresses in different sizes was a HUGE ask for the saleswoman working with us, not to mention she didn’t even give my bridesmaids heels to try the dresses on with. I was so thankful that my girls could order the dresses I wanted online because the woman working was unprofessional, uninterested, and sloppy.
The kicker was they didn’t tell me that some of the styles of dresses my bridesmaids were trying on, were going to be discontinued. About a month or so after trying on the dresses and midway through ordering them, I had to pick 2 new dresses that no one had tried one because the salesperson failed to mention that some of the dresses I selected were no longer going to be available. Also they are apparently supposed to create a profile for you with your color and the dresses you selected but they didn’t do that for me. Seems like David’s Bridal’s service had really gone done over the years. I understand why more and more people pay the extra money for J. Crew and other bridesmaid dresses.

This was a terrible David’s Bridal!!! They were like the Gestapo if you walked around on your own, but they allowed you to go in the room on your own which I think is where they should worry NOT when I just want to browse… and it took forever for the girl to pull my dresses I asked for and when she did they were her choices, NOT the ones I asked for… terrible! and the dresses were just not up to standards!!!
Big disappointment, but I did find my dress else where, and the girl was VERY VERY nice just too slow and too busy I think…

I came here with a co-​worker looking for a formal dress for a black tie event at work. This place is TINY compared to other DB I’ve visited.
We walked right up to some dresses and the receptionist/​security person? barked at us about checking in. We signed in and then went back to browsing. The selection was not great and there were only a few well-​priced items.
I’ve had much better experiences at other DB locations, you can skip this one.

If you are new to buying wedding dresses, and you are on a budget, David’s Bridal isn’t a bad place to start. I’ve read mixed reviews about the salespeople, but as long as you stay on your toes, pay attention, and make sure you know what you’re being charged for and how much, you’ll be fine.
I was really stressed out about the whole process of finding a dress, but luckily my very good friend and bridesmaid decided to take matters into her own hands and scheduled a few appointments for me, and came up from Philly to shop with me. We started at RK Bridal, which was a very stressful experience, considering they had one rack of sub $ 500 dresses, and unsurprisingly, we left with nothing.
David’s Bridal had a lot more stuff in my price range. The person who was helping me didn’t laugh at my budget, and brought me a variety of dresses to try on that were a bunch of different styles. She wasn’t pushy or judgmental when I didn’t really know what I wanted, and just kept handing me new dresses to try on to see how I felt about them. They give you a bra to try the dresses on with (which makes me wonder how many people tried on the bra I used before I did, or if the bras are so cheap to make that they can hand each person a new one), as well as a pair of shoes. If you’re into the dress, there’s a veil you can try it on with.
I ended up really liking the first dress I tried on (the style was great, and the price just couldn’t be beaten), but I didn’t want to make any rash decisions, so I decided to sit on it. The only pushy thing that she told me was that because the dress was the last of its kind (evidenced by its low, low price), I should make an appointment to come back and try it on again sooner rather than later. I made the appointment for two days later. After perusing J Crew’s bridal selections online, as well as some options on ModCloth, I realized that for what I was getting (a dress with beading, that flattered my figure and really fit me well), David’s Bridal offered the best deal. I re-​booked my appointment for the next day, now terrified that someone else would have picked up my dress in the meantime.
Luckily, when I returned, the dress was still there. David’s Bridal has no continuity with salespeople, however, and I was now being helped by someone else, while the person who helped me the day before wandered around, helping other people. This is a terrible model, by the way, because I actually wanted the first person to get the commission on the sale (even though the commission would have been peanuts because the dress cost peanuts). I tried the dress on again, with the full shebang (bra, shoes, veil), and when I decided that this is the dress I wanted to buy, the salesperson said that the dress was still a little too big (true), and that they had a smaller size available in the warehouse that would definitely be the right size for me. It wasn’t in the store though, and I’d need to buy it, and then have it shipped to the store. I felt a little weird about this, but my friend seemed convinced, so I went along with it.
The salesperson left and came back with a bell for me to ring. I didn’t really enjoy this process, so giving me this bell to ring to let the rest of the store know that I’d found «the dress» was really strange. Even more strange was the salesperson who tried to give me a hug afterward, but I had no idea she was trying to give me a hug, and it was just so, so awkward.
After I’d properly gotten out of everything and was ready to pay, the salesperson rang up everything I’d put on, without asking me if I’d wanted the bra, the shoes, and the veil. That veil was not worth what they were charging for it, and the bra did not provide nearly as much support as I needed. Also, the shoes were high heels with white lace, which isn’t my style at all. When I clarified that I just wanted the dress, the salesperson looked disappointed, but correctly rang me up this time. She handed me a bridal booklet on how to choose bridesmaids dresses at David’s Bridal (no thanks), as well as how to make appointments for alterations (also, no thanks).
I was definitely nervous about actually receiving my dress, since they said it might not arrive until May (this was in January), and David’s Bridal has a history of messing with people, but I got an email sometime in March saying it had arrived. So I went to pick it up and try it on and it fit much better than the first dress, which was a relief. However, the beading was falling off in places around the shoulders. I let them know, and they offered to fix it and have it ready in a few days, free of charge. I was still uneasy about the whole thing, but when I called in a few days later, the dress was ready, the beading was fixed, and I didn’t have to pay a dime. I was thrilled to walk out of the store with my dress at last!
Overall, this was a positive experience, but you have to stay vigilant and follow-​up on everything. Bring a friend who will check your sanity.

When I lived in Seattle, I could not find a wedding dress that fit and looked perfect for me. I started to feel anxious. I went to some boutique wedding dress shops in downtown. But some had sales on wedding dress samples. I felt uncomfortable buying a sampled and worn wedding dress for one of the most important days of my life. I must have tried on 14 wedding dresses before returning to NYC.
As my future mother in law and my future husband walked around we came upon David’s Bridal. For my wedding dress, both looked through the catalogs and ripped pages out. They gave these 12 pages to my bridal stylist, Theresa. Around 15 minutes she came back with 6 out of the 12 dresses.
The first dress (my husband chose), I decided to try on.
It. Was. Perfect.
The fit.
The style.
The contour.
The design.
The perfect dress for me.
I immediately felt like a princess. My mother in law went to the veil section and told me to look at the veils. It completed my look.
I tried on the other dresses. But none compared to the first one. I fell in love with that dress. So much so that I made sure the sales people took proper care of sending it down to my mother in law’s place before the wedding.
As my future husband took pictures of me, I saw my mother in law started to tear. She said she always wanted a daughter. I could tell she loved the experience as much as I did.
Granted some of the staff showed attitude, irritation and lacked organization. But that didn’t make me feel uncomfortable. Because I knew I wanted that dress.
I wanted to thank you Theresa for being so patient, and encouraging and for being in the present for this occasion. You deserve a pay raise!

If you know your size, I recommend sticking to ordering dresses and such online because customer service here is absolutely horrible.
I’ve been here more than three times, the first time was fine, was in and out with the bride who choose our bridesmaid dresses. We looked online so we knew which dresses we wanted to try on, and they were delivered to our apartments. This was several years ago.
Came here last week with an appt to try on bridesmaid dresses, was called a half hr after my appointment and my stylist didn’t even help me since she was helping a wedding party at the same time. Really unprofessional. It really sucked because I was in and out in about 20 mins, I could have done everything on my own without a stylist at all. Since the bride was unavailable at the moment to see the dresses, I showed her pictures and went back the next week to order the dress.
I wanted to try on the size and the stylist last week said to ask for her, I did not have an appt and she was busy. Ok fine. So this other lady said she would help me out, I knew the dress and color I wanted, it was a matter of trying on two different sizes, I would be in and out.
After 30 mins of waiting I was still not seen, asked the cashier if I could grab the sample dresses and just try on the size, he says I have to wait for a stylist. I go to the stylist that says she would help me, she says ok, go to my fitting room (insert room number). I grab the dress in two different sizes and go to the room and a few seconds later some sales lady OPENS THE DOOR without knocking. Really??? I could have been completely naked. Then she asks if I was being helped and I responded, «yes and the stylist told me to use this room.»
Within two mins I know my size and proceed to order my dress.
Horrible horrible customer service. My first stylist was busy but nice so I don’t blame her, the stylist that let me use her dressing room was also nice but they are overworked. But there is absolutely no excuse for a sales lady to just open the door on me without knocking and asking if I am supposed to be in there. Unprofessional.
When the cashier rang me up, I apologized for snapping at him and he was nice and said, «no worries, i have it much worse with others.» I felt kind of bad but I feel like if that happens a lot, customer service must be crappy all around. I also informed him I wasn’t feeling 100% and he was really nice about it and answered my questions about my order, and my shipping date.
Anyway, if u have to come here, make sure you have patience and are with a friend to pass the time. I had to refrain myself honestly when that lady opened my dressing room door.

Admittedly I just came in to help my sister pick up dress which is not very exciting.
However, I noticed the bad reviews. While I can’t discount other people’s experiences, having been to this chain before via my fiancé, I can tell you this location is large, spacious, clean, and just nice. The staff were helpful, friendly, and quick. Maybe its not the best or most fun experience in the world, but this is certainly not the worst of the David’s Bridals in my opinion.
There was a large crowd of people there (which we got to by pass for pick up) but you are at the most popular wedding store in the nation in Manhattan right as wedding season is starting. Not their fault there are crowds. Thats why people always say plan all your wedding stuff (especially tuxes and dresses) early!
NB: The dress looked fantastic on her so yay!

When another friend of mine ask me to be her bridesmaid this time, (being the big Unilocalie that I am) I checked out the Davids Bridal Unilocal page to see what I can be expecting for my upcoming visit.
Before coming to the location, I’d called the store twice. First time, someone picked up after the 3−4^th ring and the second time I called, no one picked up. I let the phone ring at least 8 – 9 times before I hung up.
I made a reservation for 3:30pm on a Sunday afternoon. However, I finished my things to do for the day and arrived at the store at a little after 2pm. Walk in to a short line and waited for about 5 minutes before I was greeted by Latasha. I informed her that made a reservation for 3:30 and I asked if there was an earlier time slot. She informed me that she has to get all her 2:00 o’clock appts first and she will get someone to assist me.
I only waited 10 mins before being approached by Evelyn. She was very patient and helpful. She stayed outside my changing room for the most part and left only once but informed me that she will be right back. She also assisted me in taking pictures of me in the dress to show my girlfriends and the pictures turned out pretty good. Haha.
Overall, their phone service is not the best due to the lack of response. However, I would highly recommend their service at the store.