Downtown City Spa

I never write reviews and I’m not sure where to start here… First, I was talked into purchasing a huge package by a technician who sold me on her skills. Only to find out after the first treatment (effectiveness dependent on operator and timely consecutive treatments), the next two sessions would be cancelled. No one was returning my calls– it turns out the tech left.
Finally, after discussing with the owner who bait and switched me by requiring me to purchase an $ 180 attachment that is now required of all clients to finish my treatments I was able to resume (… really!!? … changing the terms as you go? No refund option? [bad biz]). On top my disbelief, the owner contradicted herself and everything I was told by the previous tech to sell me on the importance of booking bi-​weekly sessions vs. weekly. Similarly, she stressed how non-​important the operator of the equipment would be. This left me questioning whether her operators were properly licensed and trained (my sessions have been nothing like the first one).
After much discussion, I was able to talk the owner into doubling the length of my sessions to compensate for the trouble. Yet, again she managed to short me and kept laying the burden of her financial errors on my shoulders («the way the previous package was sold just was not profitable» [not my fault/​problem lady– you required me to give you extra money for services, I have had trouble redeeming]). I had done one session with the old operator that need I remind you was a complete waste of time due to the amount of time that had passed. Simply put, I should have been credited 9 hour sessions, minus the half hour I had already completed. To my surprise I was only credited for 7 full sessions and half of another. To make matters worse she had the nerve to call me back the next day and say she had credited me for too much time; I had already done one session with the tech who left! Said another way, the 8.5 sessions we had agreed upon had been reduced to 7 sessions. Not to mention, I lost an add-​on service session that I had been promised (not my biggest concern, but I feel it wasn’t an oversight). Watch out for this factory and sweatshop of a business (employees rely on tips). Trying to sort things out with the owner is like talking to a brick wall.

DO NOT GO OR BUY GROUPON!!! HORRIBLE EXPERIENCE. I purchased my Groupon (which is still available as of ⁴⁄₆) for 6 velashape. Made all my appointments and even gave them the voucher# over the phone. Spoke to them yesterday when. I booked my appointment. Get there for my appointment and manager proceeds to tell me they will not honor my voucher but will be happy to sell at regular price. Said they were sold out. (Mind you I had the paid voucher) Told me they dont have the velashape available anymore. Low and behold they still do on Grouon. This place is a BAIT AND SWITCH. CONSUMER BEWARE. REPORTING TO BBB.

Kept an open mind, despite the bad reviews. It took a day to get through to a receptionist (email never returned) which is shorter than others’ experiences in wait time. I was able to book my appointment the following day, and to their credit they accommodated a time change day of.
That said, you are not given an option in the gender of the masseuse. I had a male who was using his phone the entire time, sprawled on the couch, and barely greeted me. He said «hi» and continued on with his mobile phone.
My massage was so bizarre. He only massaged my backside. I asked if he could use both oil and lotion and grumbled and used only oil. I asked him to go softer and he chuckled. This was after he was pinching my skin in an incredibly strange and painful way.
After an hour, he said «finished» and left like a bat out of hell. I was so stunned that I thought he was coming back because his departure was so sudden and abrupt. Realized he wasn’t coming back, and my back was still drenched with oil (no lotion)! He left me like a bad one night stand. Pissed, I tried to dry my fcking self off but to no avail – my clothes were ruined. I tipped and left. Come to think of it, maybe it was all a bad dream…

I was asked to remove my previous review. However, after considering the implications of doing so, I will not. I will say that I was given a refund. However, I still have yet to receive the attachments I paid $ 60., for. I will never frequent this business again. No disrespect to Billie the technician.

Horrible! I bought a 12 session package… I think in the 3 months I only used 5 because they keep canceling my appointments. No one ever picks up the phone for appointment schedule. Stay away & don’t get scammed…

1^st laser hair removal appointment went very well! Thank you Nana for making me feel comfortable. I was very nervous but everything went smoothly.
I can’t thank you enough. Look forward to seeing you next month.

The most unprofessional experience of customer service at this suspicious site for the following reasons:
–Employees loudly discuss personal business with clients during sessions, which allows for those in the waiting area to hear all the disgusting details. I waited for 10 minutes in reception having to tolerate the aforementioned.
–Spa cancelled or did not show up for my appointment that was booked and confirmed (two occasions).
–Some of the employees only work 1 – 2 days out of the month, making it difficult to schedule/​reschedule services.
–They get one star for convenience of location and, incredibly sweet receptionist who should not have to apologize for the lack of professionalism of her colleagues and employer!

I called many times to book my appointment and no one ever picks up the phones. After I was finally able to book my appointment, there was no one at the front desk so I sat and waited 30 mins after my appointment time until someone came out and finally greeted me. I finally got my microdermabrasion was slightly disappointed, but fine. The next day, I woke up with a huge burn scar on my nose. I am very disappointed in my experience and will not go back for the 2^nd microdermabrasion I already paid for from lifebooker.

Will NEVER go back to this place, and definitely will not recommend this place to anyone I know. I had purchased a 6 velashape deal on Groupon because I had a wedding to attend in DR, on my first appointment I met with Billie although I wanted to do the velashape on my arms she suggested my stomach and suckered me into buying a $ 20 «skin tightening» lotion which she says she was trying out and showed me her arms one was tight the other wasn’t, needless to say this lotion did NOT work. On my second session I was told Billie wasn’t available and was scheduled with Rosa. I told her I wanted to do velashape on my arms to reduce size. She did not do the massage correctly and I was SCARRED AND BURNED on my arms!!! I had to go on vacation with 3 big scars and attend the wedding with these scars. This was in April and till this day the scars haven’t faded. Now I have to go to a dermatologist to fix this HUGE mistake they did. I had told receptionist that she had scarred me and she did absolutely nothing. Even with dieting and excessive I lost no inches or anything… Do not go here.

THEY LEFT A BIG SCAR IN THE MIDDLE OF MY FACE!!! (Look for picture) AFTER A DEEP PORE CLEANSE.
Please, i know they have good loots. But not worth what you are saving, go to a doctor or a specialized clinic where they know what they are doing.

Downtown City Spa offers various Spa treatments at an affordable price with is unheard of. I am quite confused by the poor rating and bad reviews. I brought via Groupon 6 Velashape Sessions which I completed 5 session with therapist Billie and one with Oksana. Since then I have procured additional Velashape and body wrap packages. Billie is very professional and always informs her clients about the benefit of Velashape and body wrap and advises her clients what types of foods and liquid to consume to maximized the results after the treatment. Billie is very in demand and her clients adores her.

I would defiantly recommend therapist Billie or Oksana for Velashape and Body Wrap treatments.

Downtown City Spa is a must for affordable Spa treatments!!!

One year after laser hair removal on my legs and underarms and almost all the hair grew back. ($ 199 LifeBooker deal) Some staff nice, others exceptionally rude. They don’t answer phone calls and don’t confirm appointments. Worse is when you get there and 4 ppl all have a 3pm appt., same time as yours. I waited 2 hours on one visit. Oh, and they stand there at the end with an envelope in hand waiting for a tip on the way out. Did I mention you’re crawling over ppl in the tiny waiting area/​front desk area where medical charts are in the open! Hasn’t anyone heard of HIPPA!!! Never ever again, and #shame on #LifeBooker for continuing to sell subpar services, regardless of price.

Great place, people are always nice and friendly, i have been doing laser with Nana for a year. She is extremely gentle and nice and very professional
I would suggest her to everyone! She is the best!

A fresh, beautifully decorated haven on Front street, this gem boasts a multitude of affordable Aesthetic services. Abandon those overpriced silly spas – and just get REAL. Deep cleansing facials, Laser hair removal, IPL smoothening treatments– they will clear up your deepest pores, shrink wounds, and shrink any insecurities you may have.
Definitely book with cosmetologist Nana, if you can. She’s thorough, full of compliments, and will uncover unforeseen truths about your skin! I learn so much from her. ;-) Offering free Laser Hair removal with any facial or treatment, their prices are amazing!
Hosting a variety of organic– natural products that tingle, detoxify and polish, look in the mirror after a treatment and smile… blissfully. Encouraging regimens that fit the skin, their aestheticians have years of experience, miles to show, and a library of products, information, and expertise that glow. Expect accurate diagnoses of the skin, followed by a customized treatment.
I’ve visited a handful of fancy spas in Soho, Tribeca and midtown, but am yet to discover specialists so thorough and confidently regimented. Open late, flexible, negotiable and fun, City Spa is a best kept secret for various body treatments***

Nana, the technician I have always had, uses the gentler laser machine on me at my request. Nana is great, but after 7 sessions and still having hair, I give up. It’s dirty, the manager treats the staff horribly and is constantly running around the reception area yelling in Russian.
I didn’t realize that spraying of the machine with the cooling spray meant that the machine was broken, but if that is the case, it’s been broken since March! I feel for Nana working there, but I just don’t have time to go back.
As a whole, the staff have yet to figure out that just because you don’t have a Russian name, doesn’t mean you can’t understand them talking about your «horrible outfit.»

Review for full leg hair removal laser —
I really wanted to give this place a good rating because I don’t mind the location, as long as it is moderately clean. I also don’t mind lack of professionalism at the front desk, as long as the treatment works. But after completing 8 sessions (full leg) I am sad to say that most of the hair on my leg is the same… =/​
Most of the sessions lasted less than 10 minutes (for full leg!). I’ve done armpit laser sessions that lasted longer than this (somewhere else).
There was one technician who took her time and was ok — but most of the time I got stuck with the girl who breezed through the process. She would lift up the laser machine before the beep, and the laser wouldn’t get to my leg. It was very frustrating experience — a waste of time and money.
Price was cheap (groupon) — but you get what you pay for. =/

Office is small but cute. The orange couch was comfy, i signed in at 5:45pm for a 6pm. I had 3 appts, 2 of which were canceled so they called me to see if i could’ve made it today at 6 which was cool. I waited about 3 mins when rosa (i think thats her name called me). I had the velashape which was good i just wished they would’ve explained the process to me at first. The lady was nice the procedure was easy n i was done in about 30mins.
The only thing is the office seem to be disorganize and have a language barrier. I wanted to reschedule my 3^rd appt but someone else interrupted me while i was dealing with the receptionist (she needed to reschedule as well) and the receptionist completely forgot why i was even standing there (she just spaced out n forgot i was there). after rescheduling the girl that interrupted me she asked me «hi can i help you? would u like to reschedule?» then another lady came in a heavy accent asked me to sign something on a board, and i asked her «what am i signing?» And she responded «ooh just sign that you got a Brazilian done» and i responded «ummmm i didnt get a brazilian done and ya need to get it together!» As i reschedule they were trying to figure out who was who and which one was next, etc etc
After i complete my 2 other sessions i doubt ill come back. They were nice but too disorganize for me.

I basically hate this place. The people are nice enough, but they are not accommodating and it probably isn’t their fault. They always have deals, but if they had less deals or dealt with the deal people better, they might have a few regulars. This is supposed to be a spa, not a burger joint. There is the possibility of repeat, full-​price paying clients.
Before making my purchase, I called them, asked about availability and then bought my Lifebooker Loot. I then tried to call back over and over and over again over weeks to book the appt (I couldn’t book before without my Loot info). I’d planned this out so that I could get my facials a couple of days before traveling. This was in February.
I finally contacted Lifebooker for a refund and was called back by someone at this «spa». Previously, I was told someone would call me back, but no one actually did it until I reached out to Lifebooker.
Magically, they suddenly have room for me. This is on March 23^rd. I get an appointment that they somehow forget about. When I show up, I’m not actually booked. But they take me anyway. They’re nearby, so I consider making this a place where I have a standing appointment.
When my 15 minutes of treatment is over, they schedule me for a date in May. I call back today to move my appointment by a couple of days since I now have a business trip to go on. This is 29 days before my scheduled appointment for a service that takes like 20 minutes. They have no availability.
I’ve been there before. How is it possible that they have no availability. So, I am now scheduled for May 19^th. Never. Again.

This place is the worst! Every time I come here I regret it, I am just waiting to finish my last couple of pre paid services and I will never return.
They never answer the phone and even when I have emailed them, I had to email at least 3 times before getting a response after putting URGENT in the subject.
Whenever I come I either wait 30 minutes for my appointment, never acknowledged, they have lost my file numerous times– tip: look for it BEFORE I come in so it’s ready.
The women are rude and hardly talk to you, it’s obvious they are talking about you in Russian and even when running late they take their time.
They have attempted to get in more receptionist which is a bit better but hasn’t helped the disorganization and lateness of every appointment.
I don’t care if it’s cheap I’d rather pay extra for better service

this place is the WORST!!! I purchased a lifebooker deal for unlimited hair removal for $ 199. It took me over 2 weeks to make an appointment b/​c no one ever answers the phone there, nor do they return calls.
When I finally arrived, they had no organization. I had to wait 40 mins because they had over booked. When I finally saw someone, they had pulled out someone else’s chart. They don’t have a computer system to keep track of things. When I explained that I had never been there before, then they just started to laser, without asking any questions. The service was terrible!!! They didn’t have cooling gel, and almost burned my skin. NEVER going back!!! I asked lifebooker for a refund b/​c this place was THE WORST!!!