Dr Brendan

Even when my Apple products are under warranty I take them to Dr. B first. They do their best to accommodate you as quickly as possible and stay on it till the problem is fixed. Yes, they can get busy, but those lovely, calm people take care of EVERYONE. They’ll stay late and go way out of their way. Visit them before anyone else.

Best repair shop — and nicest people — in NYC. These guys go above and beyond to provide the best possible service, not to mention the fact that they can fix any technological issue! They revived my MacBook Air twice, each time at a fraction of the price I was quoted at Apple Store! Would never go anywhere else.

Ever since I have owned my iPhone, (and I have had many) When ever I have needed a repair Dr Brendan’s service has been excellent: cracked screen replacement, battery replacement, charging port replacement.
The customer service person, Devon is personable, conveys information in a professional way, gives accurate estimates for repairs and duration of repair and with a smile.
I have also had a solid state hard drive installed on my MacBook Pro and a battery replacement.
Today, I had a repair done on my iPhone charging port, and when I walked outside, the owner asked me if everything was ok. For a big anonymous city, it is nice to be treated like a neighbor.
Great place and highly recommend Dr Brendan.

One day I dropped a whole glass of water on the keyboard of my laptop… it was a really sad day and got even worse when I took the computer back to the Apple store where I was told the flat fee for fixing water damage was $ 750 even if they only did $ 200 worth of work. I was not having that, so I searched for another option and came across Dr. Brendan’s services.
When I brought my computer in everyone was extremely friendly and got my computer working like new for significantly less than the Apple store was asking. They even offered to deliver the computer to me for free when the repairs were taking longer than expected. Everything was peachy keen.
A few months later my battery started acting up again. I brought it in hoping I would not have to drop any more cash on my mistake. Turns out my warranty on the fix had passed and I was in need of a new battery. However, the kindly folks at Dr. Brendan’s gave me a new battery in kindness making my life exponentially easier after a difficult week. And, they are easy to work with and cool on top of that. I strongly encourage everyone to support this business when in need of an Apple repair :)

My wife’s iPhone had gotten to the point where it was impossible to hear any conversation. We were thinking about buying another one but decided to take it to Dr. Brendan based on the recommendation of a friend. They took the phone for about 45 minutes while we had a bite nearby and returned it as good as new. $ 30 repair versus a $ 600 new phone and the hassle of having to reload all of her apps. Great deal and the staff was very friendly. We’ll be back!

I happened to walk by shortly after breaking my phone, and the staff was knowledgable about fixing it without being condescending. It was a relief and a money saver.

First time using this place for iphone. They were friendly, quick, and affordable. You gotta love this place!

My butterfingers had me back here again — same flawless service, friendly and attentive staff, and fast turnaround as the last time. Could not recommend more!!!

Fixed my cracked iPad within 5 hours. A great deal too! It was in pretty bad shape. Thought it was a goner!
They’ve also fixed my poor, old MacBook on numerous occasions. Thankfully it’s still working after all of these years and I’ve saved a bundle!
The staff is very knowledgable, extremely patient and super nice!
It’s a gem!

Dr. Brendan is an oasis of Mac repair whereas so many others reveal themselves as mirages. I tend to jam up my computer like no other, yet they always figure it out, and if necessary go the extra mile to make sure all is running smoothly again. They are very flexible and affordable regarding price, and great with communicating issues, needs and outcomes.
I also had my cracked Iphone screen repaired here, within an hour as promised.
I had some minor touchscreen issues after the fix, but they resolved themselves. Still, Dr. Brendan’s staff offered to swap out the screen if I had any more trouble, and while there was no need in my case, I find the negative tales of screen repair from other reviewers to be specious. I honestly can’t believe anybody on this staff would blow off a customer.
Support East Village businesses, too, by the way (okay, glad you didn’t support Pinkberry…).

LOVE YOUR PLACE FROM BRANDON TO BRENDAN! Did wonderful job on fixing my iphone. Nowhere else I would go to fix my iphone!

Fixed my cracked iPad screen which I thought was beyond repair for far less than quoted at Apple. Can’t see myself going anywhere else for mac repairs from now on.

Fast, friendly, flexible.
Affordable, awesome, amazing.
almost like i didn’t even break my phone screen.
and maybe I DIDN’T…
Thanks Dr. B, as good as new!

Replaced my cracked iPhone 5 screen a couple years back, so returned when I did the same to the iPhone 6. When they replaced the screen, something happened to the Siri mic, but with their warranty on the screen I was able to return, fix it and they threw in a screen protector for the trouble. Came here because of the price and would return (but hope not to) because of the service.

I could not been happier with Dr Brendon, I have been coming here for several years, they fixed my iPad, 3 iPhones, I laptop keyboard and the screen of an iMac 2015. They are always so professional. I cracked my screen again last night at 715pm and by 8pm I was already using my phone. Thanks guys! ;)

Used this co. 2x. Excellent job both times. Impressed with the car service. Smart.
There should be more businesses like this. I love that it’s a small business and not a corporation like Apple.

Came in with a simple iPhone with cracked screen situation (nothing else wrong) and hours after getting my phone back it was completely unusable. I won’t get into the particulars but I see a lot of people have had the exact same experience with these guys. Stay away. If you do go, pay with your credit card. I called Amex once the phone once they busted my phone and disputed the charge and ultimately did not have to pay for it. DR. Brendan didn’t even attempt to dispute my request to stop payment, probably because they do this to people all the time.
Best of luck, and STAY AWAY!
Your boy,
Fred

I have had an iPhone repaired at Dr. Brendan’s. Both times the service was friendly and fast. I recently went in to get a screen protector put on my phone. (I bought it off of Amazon, but they sell them for $ 10.) Those pesky things are hard to get on right but they did it, and they did it for free!
Funnily enough, I am taking a second phone in to get the screen protector put on! Highly recommend them for repairs!

Dr. Brendan is like a phone guru. I would call him the Phone Whisperer. I will tell you all about my journey, and how I ended up in this magical place. Or you can just skip to the bottom of my story for the review of this place sans novel.
Last Wednesday night my phone died, RIP died. I dropped my phone in September and cracked it pretty bad, and I guess the crack just took a toll on it. Thursday morning I took it to AT&T where they did some troubleshooting to it (whatever that means). They told me there’s no sign of life, and sent me to the Apple Store as well as suggest I do an insurance claim. I decided to go to Apple before processing the claim. 2 hours later at the Grand Central Apple, they told me that they did locate a light electrical current, but that my phone was pretty much dead. I decided to process the claim, and had my new phone shipped to my home. The next day (2 days without a phone) a delivery attempt was made, and since no one was home they sent my phone to 148 Leroy Street (Fed Ex). The next delivery attempt would not be till Monday. Wonderful. I forgot to mapquest the location (you know, cuz I had no phone, therefore no gps on hand), so I took the subway and then a cab to get me there. The disgruntled employee told me (after I waited on line for 45 minutes) that she could not give me my phone because I did not have my tracking number, despite the fact that I had ID and she had a computer. Of course, I had not way to get it on the spot, and don’t have anyone’s number memorized to have them look it up for me. FINE. The next day, Saturday (3 days without a phone), I made the trek again, this time with my iPad and a screenshot of the tracking number. 45 minutes later I’m told that my phone is at 148 Leroy, and I was at 138 Leroy. But 148 is closed Saturday, anyways. Mind you, this was Halloween weekend. But it’s okay. I’m 31 and a newlywed, so I don’t have much of a happening social life anyways.
Monday I finally got my new phone at the end of the day. I was beyond excited, and logged into the Cloud to try and get my pictures. More of a freaking thunder cloud, because that thing rained on my parade. Somehow, I lost my photostream, and the cloud lost my pictures, saving the 23 pics I ever took on my iPad. At 8pm I rushed over to Apple in Chelsea, and once again they couldn’t help. At this point I was freaking out. All my pics from the past year were gone, including wedding pics and honeymoon pics. I mean, yea we had professional pics, but pics on the phone are the candid ones. I had epic selfies with Kangaroos! Once in a lifetime stuff there. Not to mention pics and videos of our cats. That’s an entire year of their precious lives I would not be getting back. Tragic, I know.
So, Tuesday night I trek over to a popular Apple recommended repair shop (I won’t name any names), and they wanted to charge me $ 350 AND keep the decrepit old phone for a week to recover my data. After my initial shock and some haggling, the guy recommended 2 shops for me to try — one of them being Dr. Brendan. The next day I called the Doc, and I was told that it would cost $ 40 and 2 hours to restore the data directly to my new phone. I’m shocked, skeptical, but eternally hopeful. I made the trek to this East Village establishment, and counted my lucky stars.
TL:DR
The shop is small, yet super efficient. I handed both phones over, and went to a few local places to kill time. I came back at the hour and a half mark, and the girl at the front told me my phone was almost done transferring. She showed me my old phone — they replaced the screen to get through my pass code, and I gasped in amazement. There was my background pic! My phone was never dead to begin with! Apparently, only the display was dead. It took a while since I have over 10K pics in my phone (I know, I know), but after all was said and done, all my data was restored. Everything. Every single picture. These guys know what they’re doing, and they do not charge exuberant prices for what they do. I asked about a Macbook pro 13 inch screen replacement for my friend, and the first spot I went to was charging close to $ 500, while Dr. B’s quoted me $ 150. These guys are amazing. Trust me, you will not be disappointed.
As for me, I learned my lesson. I know not to trust that thunder cloud and from now on, I know to back my junk up. And that, my friends, is how I met my phone savior.

I needed my phone fixed in a jam and they neglected to tell me that Superman works there, it was Super Fast, Super Friendly & Superbly Fixed! The Best!!!

I had my screen repaired here after it shattered. I did this after a lot of research as to how to fix my phone. I was out of AppleCare warranty, and you guys had high reviews.
After I got my phone back, the screen immediately didn’t work. It became discolored and unusable. I brought it back, and you replaced it again for free.
There were problems with this screen too, but they developed over time. For one, the screen was too sensitive. When I would be on the phone, my ear or face would tap the screen and would set off the mute button. That meant when I was trying to have a conversation, I would keep hitting mute or hold and talking would be difficult. This got worse over time, until I basically could not use my phone unless it was on speaker.
Additionally, my screen over time became more and more discolored. These issues culminated in my screen breaking entirely. I pulled it out of my purse the other day, and it was black. When i took my phone to Apple, they said even though it was essentially fine besides the screen, there was nothing they could do since it was a third-​party vendor.
I realized when I had you replace my screen it would void repairs on my screen with Apple. However, I had no idea that your screen would be so low-​quality that it would eventually render a perfectly good iphone unusable. And that is disappointing. Had I known this, I would never have used your service and I would advise anyone to not use this shortcut. It is much better to go through Apple than have Dr. Brenden ruin your phone for good, even if you do get a temp fix.

They got back in touch with me and fixed my screen with the dead spots and the camera, no problem. Super friendly, I think they had a busy week when I was in there last… My phone is as good as new!
Now I can type the letter «y» without a hitch. Whew.

No Too many words… just nice to know that there are still decent and honest people in this city !!! Special tnx to Customer Service Reception ;)

Great service, a great price and great people!
They fixed the shattered screen on my iphone 5s in a few hours.
Will never again go to the Apple store for their seriously overpriced services…
Thanks again!

spilled half a bottle of my beverage onto my macbook pro retina. went to the apple store and they said it would costs around 700 – 800 to send it to their repair shop… which is practically a new iphone. Went on Unilocal and found this place. AMAZING JOB. although it took them a while to get back to me, they were able to answer all my questions. All i needed to do was get my battery replaced which costs around 200. Definitely recommending to other friends.

A cracked iPhone 5 screen, fixed VERY conveniently.
I called, made an appointment, they came to my office and I ran my phone to the car. He fixed it in about ten minutes. Totally worth the $ 70 or so. What a life saver.

Dan… is the man.
First: I drop my phone at brunch, crack the screen — things stop working.
Second: Drop the phone in water — everything shorts out — I have panic attack.
Third: Feel sort of liberated with no phone for 3 days… then have another panic attack because I don’t know how to get to places without a phone in New York.
$ 130 later — everything is intact and functioning. People — they can save your phone dropped in water.

My wife dropped her iPhone 5 and the screen shattered, making it unusable. She called DrBrendan at 6p and they had an appointment for the next day. They give you a three hour window, but they came to our apartment and met her outside. They fixed the phone in about 15 minutes and were reasonably priced.
She’s already recommenced them to friends and we’d use them again in a heartbeat, although we hope we don’t have to.

So, my wife’s old old Mac had an issue and they said they could handle it. It admittedly took them a while (backordered part) and they weren’t great about communicating. However, they totally owned up to it and gave me a discount as a result (and a future discount on top of it). On top of that, the work was great.
So. Minor issues with timeframe and communication. They owned it, I didn’t have to make a big deal over it. They compensated me for the issue. Things happen and the way Dr Brendan recovered is about the best they could do. Will definitely return.

I came here on a Sunday when I had dropped my iPhone – after over two years without a scratch. I didn’t have protective film over it – although I did have it in a case – and the glass crazed enough to make me want to fix it.
So I got there before they opened, and I was told it would be about an hour and a half. I came back to pick it up, and yes, it worked.
Wish this was the end of the story, but I dropped it again the following day; rather than spend another $ 70, I decided to use my insurance to replace the screen. Because that model was phased out, I upgraded to a new model!
Getting the first repair done was important because a) I didn’t know I was going to break the phone again and b) I still have one repair/​replacement left in my contract if I need it. (But I made sure to get a bulletproof case the following day!)
I’ll definitely use Dr. Brendan again if I need them, since I’m a longtime Mac user.

I had great experience up until today’s interaction there. I had my phone screen replaced twice through them, last time was in February. Long story short, my screen lifted up off of the phone itself. Concerned that my internal components were going to be damaged, I called them to replace the screen. I spoke with a girl named Devin on the phone, who was very condescending upon explanation as to why I had to be inconvenienced by not being allowed «pickup and delivery on warranty repairs». I basically just brushed her off, and decided to take the phone to them the next day.
I went in this morning to bring my phone. I spoke with a pleasant person who seemed more then willing to help me out. When I inquired about having the phone delivered back to me, he said he would have to ask Devin. She came in as I was speaking with him, and he very nicely went over to her; who seemed annoyed that he was speaking to her, and was like «I have a warranty repair» as he went to finish his sentence she replied «i don’t know are you telling me». I then cut her off and asked her if my phone could be delivered to me, instead of being polite and apologizing, she in a very nasty tone tells me «we are very busy today» This individual is condescending and very rude. I then proceeded to tell her that she was rude and not nice and she sarcastically smirked and said she wasn’t being rude and rolled her eyes at me.
My point is it isn’t my fault they did shotty work in the first place. Why should I be inconvenienced by having to walk avenues out of my way during a work day to run back and forth. They do offer delivery, however not for warranties, only PAYING customers. Claiming they have to «check diagnostics» (don’t you have to do that on everything you repair though?)
As a woman who holds a degree in business management, I will say that this female needs to take some customer service classes and needs to be spoken to by her superior. Because of her nastiness, I will not return nor recommend anyone to get anything repaired there ever again.

Wonderful professionals to fix your sad broken Apple products. I came here on a windy snowy day, referred from the Apple Genius Bar.
The Genius Bar employee told me Apple doesn’t fix or replace cameras on their old iPhone model but instead will replace entire phone– for a large amount.
Then he secretly whispered to me that I should check out Dr. Brendan. What an amazing tip! Thank you!
Not only did they replace my camera for me (so now it works as good as new!), they also replaced it in under an hour. For one fourth of the price that Apple offered. With this new camera, I can now take many food pictures!

These people are great!
Not only did they replace the battery on my older-​model MacBook for just the cost of the battery itself, they did so in a matter of days! The apple store wanted to charge me something like 800 dollars to fix water damaged parts, but Dr. Brendan’s was willing to fix just the battery problem, without charging me a fortune. Everything depends on if they have the parts or not, but for me, I got my baby back in a matter of days, even though they had to order the battery. Once they have your item, they send you a confirmation email, and then email you again as soon as your repair is done.
This place is professional, knowledgeable, and the staff is really nice. All in all, not a bad word to say on this place; I highly recommend you take your next technological problem to them.