Dry Clean NYC

The worst dry cleaners in NYC. They committed the biggest sin in dry cleaning business, not having your clothes ready on time. I had an interview on Thursday so I asked them on Monday if they are able to dry clean my favorite dress pants and when would it be done. They said yes, they will be ready by Wednesday 5pm. Wednesday 5pm rolls by, guess what? Nope they are not ready. Not only that they do not even know where my pants are. The young hispanic lady said «they will be ready by 9am tomorrow morning». I said okay cool, my interview is at 3pm tomorrow so I will have plenty of time to pick them up.
These inconsiderate and apathetic people who run this business are the lowest scums on earth. I roll by at 1:00pm thinking my pants have to be there 100% for sure. Guess what? NOPE. The young lady with an heartless face tells me she will find out when it will get there. She gets on the phone and I am there waiting 10 minutes to no avail. I tell her unless it will get here in the next 5 microseconds I want your owner name and number. Luckily, I had another clean dress pants for my interview so I rushed home and got ready.
Then Friday rolls by and I am about to break down if they don’t have my favorite dress pants. Guess what? Yeap they had it. BUT. BUT. It still had a stain that looked like light residue. What the heck am I paying for? It’s like they want my young 20’s year old heart to stop. Again, her apathetic face «oh yea this can be removed, let me put a stain label. It should be ready by Wednesday». I am speechless and just said okay. Wednesday rolls by. Guess what? The STAIN IS STILL THERE. Man. What a freaking waste of time. I simply laugh. And got the heck out of that soul sucking place.
Waste of money and time. I have used many dry cleaners in NYC for the past 4 years and many in Harlem. I have never ever had any issues like these. My clothes were always ready at the given time. All the stains were removed. But this place. I don’t even think they dry clean the clothes. They simply iron it and fold it nicely in a little plastic hanger bag. Please do yourself a favor and go to any other of the several dry cleaners around. And if you are wondering, yes I got the job offer for the interview. No thanks to this crazy emotionless indifferent cold business.

This place is inconsistent. They don’t get all of your clothes clean and their delivery guys don’t come on time to pick up or drop off. I had a drop off scheduled for Monday between 6 – 7 a.m. No one came. Then they scheduled it for Tuesday between 6 – 7 a.m., no one came. When I called and asked about a discount the person answering the phone told me they’d already given me a discount by not charging me extra for my hang to dry clothes. When I finally get my clothes, I find out, they’ve hung an entire bag of clothes to dry instead of the four pieces I asked them to. Now half of my clothes are soggy and mildew-​y and I have to re-​do all of this laundry. I gave the exact same instructions two weeks ago and it was no problem. I wouldn’t trust my clothes to Dry Clean NYC again. They don’t follow instructions and they don’t respect my time.

They are friendly and helpful. I have rarely had any problems with the cleaning service and when they do make a mistake they work hard to correct it. They took over from another company a year ago and are so much better than previous owner.

Based upon my service at this establishment I am going to give them 5 stars. Dry cleaning is completed in a timely manner. Employees are always pleasant. I have had them hem several things repaired & I have always been pleased with it. Plus if can pre-​pay and save money. They are definitely more reasonable compared to other cleaners. They have wash & fold services as well.

This place is just okay. They often leave a bad taste in my mouth. They do have good prices compared to the dry cleaners in the area, but they have slowly and sneakily raised their prices since opening, and I don’t appreciate their surreptitious pricing strategy (I do notice, even if they think I don’t). Their staff vary in their friendliness — some are really dour and interacting with them does the opposite of brighten your morning. However, I do like:
1. Their automated emailing when your order is done
2. They have never messed anything up or misplaced any of my items
3. They will redo things without protesting if there is still a stain

I used to go here weekly until they misplaced my clothes and refused to give me a discount or refund. Not going back.

Fantastic new dry cleaning service. Great discounts if you pre-​pay. Wash and fold service also available, and you get a 10c/​lb discount if you pre-​pay. Have used them several times for both and they have treated my clothes well.