Duane Reade

This place is right across the street from me. I came here for the first time and my last. Unfriendliest dude at the counter. Unfriendly to me, but friendly to the lady he rang up in front of me. I said hi as I bought my Christmas tree up to him, no hi, no smile no nothing. Rang me up, no thank you, no bye, no have a nice day. I decided to say «thank you» although he was being a grinch, all I got was a you’re welcome. Well… Thanks fr sucking the Xmas spirit out of me. Never coming back here again.

great pharmacy staff as of october 2015!!! the prior ones were rude.

I have been coming here for many year, but only because it is the closest chain that excepts my insurance. The service is so bad bad here it is hard to explain. The pharmacy is fair at best, but the pharmacist never make an effort to be helpful… one day I went there and they did not know why the pharmacist just didn’t even show up! The rest of the staff is really just a warm body to fill a hole. If you ask for assistance to locate an item, you are lucky if the person points? Zero assistance! The cashiers are supper slow and if there is a problem you could be standing there forever. Went to CVR on 3^rd and 91^st, after a change in insurance, great service. It’s worth the walk.

I don’t know why I go back to this location to pick up the photos ordered online. Because that is the first option I am given when placing my order online? Now I will definitely walk blocks to avoid the experience from HELL! It never fails. They mess up my pictures. Mine are fine, I just get other people’s pics and I have to go back and return them, because that is just who I am. The worst part is the customer service: the older Latin lady who does not greet you, will not speak to you, and will just utter «sign» or another command, without ever including the words «hello, please or thank you» in her vocabulary. You wait for her on a long line, then she orders you to go pick up your pics in the photo center. Even if there is no one behind me, she refuses to make a few steps to pick up my photos. I have to change lines and this big Black lady who, again lacks social skills, refuses for me to pay & barks at me to go back to the end of the first line: Avoid Duane Read on 3^rd Ave & 106^th St! And then there is this big younger Black guy who does not help but just stands around playing with his ball… It is totally surrealistic! I speak English, French and Spanish fluently — I am a teacher — it should not be that hard for these folks to interact in a professional, courteous way! This is not the first time I have written a review about this location but apparently nothing has been done so what’s the use?!?
Stay way from Duane Reade on 1915 3^rd Ave!!! I know I will…

Even after the new construction they cant seem to get it together. It seems to be only three people working at a time, and that includes the pharmacy. Having to wait on there lines makes you just walk to the one on madison ave. I ordered pictures over a week ago and got an email saying they were ready. I sent someone to pick them up and the cashier said they werent ready so i called twenty minutes later and lo and behold they were ready on the day promised. So i’m home going through my one year olds newer pictures and every last one of them is blurry or dark and thats not the way my pictures looked on my camera or camera phone. I’m throughly disgusted with this store because there is nothing convenient about it. If you go be prepared to wait on two lines that never seen to move forward, just continue to grow.

I like the place. It was nicely updated. Morning staff is always friendly and very helpful. I love the photo center. Would like more healthier food options like the other Duane reads.

I’ve never been a fan of this location but it’s a must because its the only one around the neighborhood. This is New York so anything is expected. In this particular location, I’ve seen a rat run freely around, a robbery, and a sleeping security guard. But tonight was the icing on the cake. Working in retail/​costumer service myself, I don’t do well with rude employees. I simply got in line and waited like everyone else did for 15 minutes to return something I purchased last week. DERRICK was the person I was unfortunately helped by. I stepped to the counter and said ‘return” and all of a sudden I was being yelled at. then he turns and walks away, not to mention in front of a long line of customers waiting behind me. Because of his accent, I didn’t understand a word he said, but it doesn’t take a rocket scientist to pick up on rude behavior. Thankfully JEFF, the on duty manager, came over and helped me politely find the best solution for me, which was to return my items. SIMPLE. maybe a little more time consuming than a regular checkout, but SIMPLE.
Thanks Jeff, BOOOO DERRICK. Let’s hope Derrick finds happiness in isle 5, where there’s candy and toys, since only children act like that.

This is a pretty good Duane Reade. It recently got a bit of a «make-​over» and now looks like the nicer/​newer Duane Reade stores: better floors, new shelves, etc. It’s close to my apartment, so I usually go there for medication and other things I may need now and again (Advil, tampons, shampoo, and so on).
The pharmacy has always been good, pretty fast service and the pharmacist is usually really helpful and kind.
Sometimes there aren’t enough cashiers so buying your stuff can take a while, due to a long (and slow) line, but it’s never been so bad as to really annoy me.
Overall, I’m usually fairly satisfied with this Duane Reade!

I give it two stars so I seem a bit equitable, but really, other than the fact that this Duane Reade has the normal «Duane Reade Goods and Services» it has TERRIBLE customer service, if that makes a difference to you (FYI: I know nothing of the pharmacy).
Cashiers are pretty ineffective and not at all customer service-​oriented. Barely make eye contact or are friendly, which I normally wouldn’t care about, but I literally had to wait for one to finish his texting to get checked out. They are often talking amongst themselves instead of doing their job (or doing it MUCH slower). There are never enough of them behind the registers: they have very little concept of line control.
They regularly close at 7:50pm instead of their advertised 8:00pm.
I mean, I know these guys don’t get paid much, but I would assert that their upward mobility is stifled by their performance on their job.
Anyway, I recommend going to Walgreens!

I give this Duane Reade 2 stars because I have seen 2 fights here. You know, not anything like those lame fights you typically see in Duane Reade…“Police usher 2 men from the scene… manager states no one was injured but they will have to reconsider their buy-​one-​get-​one-​free policy” or «Post-​Easter mark down leaves 4 injured & 1 dead. Investigation continues on Fox 5 news!»
Oh, Fox News… Shame Shame Shame!
But really, these were those «excuse me I was first in line» «oh no you didn’t!» «wam» «pop» «bang» etc w/​the hair-​pulling, knocking down displays, & boys getting high in the back better wake up & call the cops
Unfortunately the security guard is about 60+ & employees are forced to wait until police back-​up arrives (both times) before fighting ends.
All in all, crowds expect a big event& DR does not disappoint!
Reminds me of growing up in a small town when there isn’t a football/​basketball game… everyone to WalMart-it’s going down in the parking lot!
Not to mention it’s pretty trashy & one time I went back to pay for something they forgot to ring up & ended up getting scolded for «not paying»?
DR, you are a drugstore of many beautiful faces & many beautiful places. Unfortunately, 106^th street is not one of them.

It’s my pharmacy of choice, it has been since college. Too bad they don’t have them in Nashville. Anyway, they’re always very friendly at the pharmacy. My doctor can call and leave a prescription and they’ll fill it within minutes.
Plus, I like the awards points, I’m always getting a $ 5 certificate! :-)