Dunkin’ Donuts

Rude, rude, rude! When in the service industry wouldn’t it make sense to be just a little nice to your customers rather than roll your eyes when they walk up to the register to purchase a birthday cake. Birthday cake was already in hand. The purchase is about $ 49… which is significantly more than a cup of coffee. Unfortunately, it’s one of the closest places to the office to get ice cream cake…

They don’t even deserve one star. I work the next block over and came twice for coffee. I am lactose intolerant and strictly ask for coffee, black, no sugar. Can you guess what they give me both times, coffee with cream and sugar…
The staff can’t even speak English and repeat my order 5 times. Repeating the order back to me is barely in English.
Not sure how you run a business like this.
Terrible.
Stay away.

I come here about 4 days a week because its convenient. The line no matter how long moves pretty quickly however its hit ot miss with hetting my order right. I cant have caffeine due to a heart condition but at least 3 out of 10 times i’ll get caffeine instead of decaf.

Idk if this girl was new or what but how hard is it to understand what a number 9 is? Know your menu!

If I could leave less stars I would.
I ordered a cake online and requested «HAPPY BIRTHDAY CHLOE» to be written on the cake. When I picked it up, it said «SHLOE»
They tried to take off the «S» but you could still see the «S». And they didn’t have red icing to fix it, so it was fixed in orange.
They still wanted me to pay for the difference (I ordered a smaller cake but called for the next size up)
But what is the most frustrating is the BIG attitude I got from the store employee who didn’t care about anything. And the store manager wouldn’t come out to talk to me.
I tried reasoning with her, asking her how’d she feel if she got a birthday cake from her coworkers with her name spelt wrong. It’d look like they don’t care. I asked to talk to the manager and she replied, with her hands in the air, just take the cake! Didn’t package up the cake. Didn’t say sorry. Didn’t care at all.
THIS PLACE IS THE WORST.

Honestly I came here just because I am tired of people talking about how good D & D coffee is… and I wanted to get it over with.
With a rash of Dunkins sweeping through L.A. — It still seemed easier to just go to NYC — where they are everywhere.
Truth is, it is good coffee. It is certainly above average fast food style coffee around. But not as good as craft coffee on the west coast.
Donuts are whatever.

So, my office building doesn’t have very good coffee and it gets difficult for me to get through the day without one or two or three or four cups of coffee at times. There are two starbucks across the street from my building. One is tucked in the foyer of another office building and the other is across the street from Bryant Park. Both have lines out the door everytime I pass by. So it may be a little further walk, but this Dunkin Donuts/​Baskin Robbins is great for me.
I walked in and was so mystified by the sight of no line I forgot my usual order and I had to ask the workers to give me a second to think about it. I ordered just a regular medium iced coffee and hash browns because I had already eaten lunch but was craving something fried.
The order came to me so quickly. But alas, my coffee has way too much sugar in it. I have to always remember to just ask for milk because every Dunkin Donuts puts way too much sugar in it and I’d rather do it myself.
This location also has seating in the back and you can get your baskin robbins as well. Plus, if you do not wish to wait in line for a half hour at Starbucks, this is a much better place for you.

I am big fan of Dunkin Donuts. I like their coffee and donuts; however, the coffee I received from this place is below subpar. I can actually see small particles floating on my coffee. I believe they used a poor quality cream.

What a lousy place to come first thing in the morning — these women that work here are snobby, snooty, rude, and disrespectful. I honestly just want to slap the crap out of her for being so rude. I simply asked what the flavors of drinks were and she answered me «WHAT??!» And then i said «i don’t see the drinks on the menu» and she just ignored me once i was rushed into making a decision, she rang me up and BEFORE handing me my card back she yelled «NEXT CUSTOMER!!!»
After that the other lady got my drink wrong after not knowing who the hella drink it was.
Summary — this place sucks! I will never return here and its sad because i work 300ft away and they could have had a loyal customer — yes i will tell everyone i know to go to Crave’s a couple feet down the sidewalk.

They always have a long wait for small coffee orders. While waiting that long for your order, most of the time you have to remind them what your order is and when that’s done, they have given you someone else’s order or made the worst cup of coffee ever.
There service is pretty bad. The ladies in the front don’t even greet you or smile, what kind of customer service is this? They never give you receipts and want to keep the line moving without keeping track of orders. Very disorganized!
I have just come back with the wrong latte and don’t have the energy to go get a new one or replaced one. This happens a lot which means I won’t be going here for a while.
Management needs to be replaced!

I frequent this DD location at least twice a week because it is so convenient to my school, so I may be a little biased. The service is always super quick. In and out in 5 mins, even when the line is to the door. They now offer soy milk for your coffee drinks, which I appreciate. Very happy with this location. Never had any problems with my orders either.

This Dunkin is right across the street from me. It’s always crowded and yes, sometimes the line can be out the door. The good thing is, the service is so fast that I’m usually in and out in about 5 minutes.
I liked that this location has soy milk at times. Just be sure to ask for it clearly. One thing that bugs me here is I usually have to repeat myself 2 or 3 times because the person ringing me up doesn’t pay attention. It’s pretty annoying.
Since I’ve started to become super lactose intolerant and more sensitive to sugar, I’ve started to limit my Dunkin intake so I only stop by when I forget to bring my own breakfast to work.
The service is much better than starbucks and they treat their regulars really well. Make friends with the right people here and you will be treated like gold.

I think the guys working here are reading some of the negative reviews on Unilocal because I thought they seemed really friendly and service was pretty quick.
I was surprised to see that there were more seats available in the back and that most of them were filled. I think its great that there is sitting space here. Most cafes around Bryant park don’t have adequate space for seating. But I guess its considerable because there are great outdoor seatings in Bryant park.

I don’t expect much when I go to DD. I just want my coffee and toaster-​ovened breakfast sandwich. They have weird hours. I never know when they’re open. I’m usually walking from the train station to work and I pass this place. Even at 7am, there sometimes is a line. Most of the time, the staff seems clueless and clumsy. But the one guy I always see, is pretty cool. I always chat with him. I’ll be back because its the only DD in the area and the prices are cheaper compared to the other coffee places in the area.

I work in the building and was so happy when this DD opened up. I prefer grabbing something from a different coffee shop, but I’m often pressed for time in the morning and this is right there!
However, the service here is awful and has not gotten better. They treat you like you’re infringing on their time by being a customer, don’t understand (literally) half of what you ask for, don’t seem to understand what’s on their own menu, and they don’t even try to listen to you. They shuffle you from one person to another, often not communicating with each other, and just about every time I’m at this store, the register people are having conversations with each other while I’m trying to order. They actually ask what your order is and as soon as you open your mouth to tell them, mid sentence they’ll turn and start having a (clearly) non work-​related conversation.
Additionally, they also screw up your order half the time and then act like it’s your problem. I would guess it’s because they don’t understand your order to begin with — mainly because they just flat out don’t listen to the customer.
I’ve worked in a busy city coffee shop, and I understand it’s not all smiles all the time, but I expect a little better than this. Barring a couple of good employees, they don’t even try, and it’s really apparent.

Zero stars would be more apropos for this specific DD at 43^rd between 5^th and 6^th Avenues. The cashier, Maria B. per the receipt, slaps the receipt in your hand and doesn’t even make any face contact. The entire staff, it seems, is busy chatting away and not treating the customers with any common courtesy. Sadly, it seems most of the servers are not from the US but they sure have assimilated well to NYC attitudes.

Dunkin Donuts has good coffee. I don’t drink coffee.
Dunkin Donuts has donuts. Eh, mine was all right. Nothing to write home about. Maybe I just picked badly? I had the vanilla iced sprinkle, which had sprinkles on half the donut (intentionally). Recommendations for better varieties?
I ordered a hot tea. This is the first place in America that’s offered milk and sugar without me having to ask, and without having me to endure strange looks. And it was a great cup of tea. A Lipton tea bag, but it was a great cup. Milked and sugared just right!

I just left a Dunkin Donuts, and once again I satisfied with my coffee. I am a addicted to coffee consuming Dunkin Donuts coffee about 1 – 3 times per day. When I am on the road traveling, I visit many different Dunkin Donuts locations. I have discovered that my coffee tastes exactly the same from one franchise to another. Anywhere I go I love that I can always rely on Dunkin to get me through the day.

Very new location. It’s pretty convenient but like most chains that you can find in other boroughs this one is more expensive because it is in Manhattan. The donuts are more expensive and have less flavor. At least the flatbreads and hash browns are still tasty.

a dunkin donuts down the street from my office. what more could this girl want?
well, i will tell you that today, I ordered a medium beverage and got back to my office to see the cup wasn’t full. there were definitely a couple inches at the top and dunkaccinos don’t need room for milk or anything so i think my beverage could have been filled further up!
nevertheless, i am sure i will be back for my caffeine boosts!