Have to FIGHT for a refund even when you decide 5 minutes after you purchase that you have changed your mind. At the bottom of your receipt it says«We gladly accept returns and exchanges within 14 days» If you read on it says«refunds will be issued as a store credit only» so really they only accept exchanges and do not make that clear until the 4th line of the disclaimer at the bottom of the receipt. The manager is the only person who can do refunds and she was not there so I had to leave the item and call back to ask/demand a refund and hear«our policy was made clear» which it was not. They are hurting for sales, so be careful if you are not a frequent customer and think you may change your mind.
Canby T.
Évaluation du lieu : 2 San Mateo, CA
These people have to get their customer service in order. Surprisingly disorganized and off-putting. C’mon, these are $ 200 jeans after all, not Sears Toughskins!
Cynthia C.
Évaluation du lieu : 5 Alameda, CA
Just the right amount of stretch. Just the right thickness to hold you in the right places. Just the right washes for a flattering contrast. The PERFECT skinny jean.