Elkay Service Corp

Horrible and if there was a zero star option, that’s what we would choose.
We had a faulty Bluestar wall oven which we called in for a service appointment. As it is a wall oven, it is obviously built in. No surprise there. The obnoxious service tech came at the end of the service window which was nearing 5:00 pm and he said he didn’t have the tools to even take the wall oven out and there was nothing he could do. If that was ACTUALLY the case, which I don’t believe it was, he just didn’t want to do the job at the end of the day, why didn’t they just cancel or reschedule? He was unprofessional, rude and LAZY!
We called this morning to express our frustration at having to take a day off of work for literally nothing to be done at a charge of $ 175 and the woman who answers the phone was nasty, not just hanging up but slamming the phone down, after offering us an appointment in the middle of next week. After she slammed the phone down, we called back and told her we’d like to cancel the appointment and she slammed the phone down again on us. Seriously?
They clearly are not in the customer service industry, that’s for sure. We have a call into Bluestar’s upper management to address their behavior since they are a «preferred» vendor and for the prices one pays for their appliances, we expect more from anyone they refer to as «preferred» given they are now an extension of Bluestar.

It took them 2 attempts to get it right, but they delivered on the promise. Our old bluestar stove was in need of a long overdue service with several parts that needed to be replaced. After about a month of waiting for parts, they came in and did the work. However, we noticed that a replacement burner that was supposed to be 22k btu was replaced with a 16k btu burner. We notified them, and they were quick to respond and fix the problem. Overall I am happy with the work that was done. Their customer service could be a bit better, and they could make sure that the order is fulfilled as promised the first time around. Will definitely use them again if the need arises.

Fast to respond, efficient, got the job done on the first trip out. I called Friday afternoon about my malfunctioning Viking oven, the repair man was here on Monday morning at 8:15. He had the ignition parts with him, fixed the problem and checked the rest of the stove over to make sure all was working properly. Parts were expensive, that’s to be expected with a Viking appliance, but at least Elkay gives a good warranty on service and parts.