ENT and Allergy Associates

Currently waiting 39 minutes, I was on time, but I’m still in the waiting room. 40 minutes now. Even though I’ve been here before, they make fill out forms on the tablet they give you. 42 minutes now.

This place is awful. A true factory in which the doctor’s focus is speed rather than care about the patient. I’ve visited several times for allergy reasons, after which I’ve received a set of papers about my visit — papers which claim that the doctor told me about treatment options when, in fact, I hadn’t even heard of them. I had my allergy tests done here, and they didn’t even go over them in any detail — just said that I had allergies to x /​y /​z, but no indication of severity, etc. Furthermore, one doctor (Dr. Baum) asked me if I thought I needed asthma indication. Let me repeat: a doctor asks the patient if the patient needs medication. I hesitantly said «maybe,» at which point she ordered asthma medication and did not want to cancel the order when I noted that I actually didn’t think I needed it. Furthermore, she seemed more interested in selling me a service — asking countless times whether I’d be interested in immunotherapy — rather than having a sincere, human interest in treating the patient (no wonder she’s got an MBA degree…). Thoroughly disappointed.

This place has no flexible hours for the working people (9am to 4:30pm for allergy shots is not flexible at all). The only day there is 8:30am availability the nurse is late or called in sick. It is understandable however, couldn’t they have called me to let me know and not waste my time in the morning???

Wherever else you might go I am confident it will be 100% better. This place is a factory — it was my first (and last!) visit — no greeting, but a receptionist handed me an IPad and told me to fill out the form. It took close to 30 minutes. It’s a very long intake but no space for qualitative comments.
I had booked the first appointment so I wouldn’t have to wait but STILL waited for 1.5 hours with no explanation, apology, etc. Dr. Shohet comes highly recommended and I can understand why but I will NEVER visit this office again.
I called a week after my visit to speak to the doctor and left several voicemail messages with his assistant, Jacqueline. More than frustrated I called the main number and got someone at the desk and explained I had left frequent messages but had had no reply. She was very testy with me and said, «Well, she was on vacation»… okay, great, but what about the patient?
I have been calling now for a week and similar drill… don’t get calls back but I got lucky and the assistant answered and said she would see if the doctor was available — I was put on hold and waited 15 minutes till I hung up and called the main desk. She put me through (again) to Jacqueline who had her voice mail on.
I would never recommend this place to anyone. It’s a medical practice that has instituted technology to maximize profits… there is not one iota of any warmth or even customer service.

Avoid this place. After waiting over 1.5 hours to see the doctor, she, Dr. Buchman, told us she could not assist us with allergy shots. This was after I had already called to ask about allergy shots. However she offered me prescriptions while I was there. I said no, I was ok and she put them in anyway. I have mail order prescriptions so they were sent to my home and I was responsible for payment. I offered to send them back unopened but was told I could not. This visit cost me a little under $ 500 in prescriptions alone, she put in 3 of them! DO NOT go to ENT Allergy Associates. If you need this sort of doctor, find one, there are a ton of them, not need to go to the Gap of allergy doctors!