Envious Lashes

I had the same experience as Donna J and JK. I explained this to the owner. I was assured the pain was normal and that I had done it to myself by «opening my eyes» during the process and because my natural lashes were too thin. I wanted dramatic cat eyelashes for my destination wedding in Italy. The lashes did not have the correct shape and looked big and fake. I said dramatic cat eye like Kim K, not just big and fake looking. This was after the first set of emails where I complained of pain. Foolishly I went back and it was indeed the same treatment. I don’t need defensiveness. I have a right to complain about paying for a product I did not receive. I paid hundreds of dollars for lashes for my wedding and had to pull them off myself on the plane ride to Italy because they hurt so bad. And then I get a rude defensive email in response to my very valid complaint. Beyond unnecessary.
Email:
Danielle James
to Clementina
Good morning Clementina,
I am away in Italy for my wedding/​honeymoon. The lashes did not end up working out. These top lashes again clumped around the glue and felt irritating to my eyes and even painful in the outer and inner corners. I appreciate you coming in to work with Lana to correct the first lash installment. I’m not sure why this happened both times she applied my lashes but again I had to take them off because they were painful and very uncomfortable. As I explained to Lana and in my previous email I’ve had lash extensions done before. This time I was looking for a new place that would give me another great experience. I am disappointed that I don’t have lashes now for my wedding and my vacation here in Italy. That was very important for me and is one of the only things that fell through. In the interest of quality service more so than anything else I would like a complete refund for the lashes as they were painful and did not last more than a few days. I have pictures of what the lashes looked like as they came off. I will attach to this email. It was a pleasure meeting you. All the reviews say you do a fantastic job and I would have booked with you but your schedule did not have any available dates I could reserve online.
Thank you for your time,
Danielle
Clementina Richardson
Hello Danielle the lashes that you are showing me are volume lashes there is nothing unusual about what they look like when they come Off. They will shed the same way they were applied. Those are not clumped together from the adhesive. When you booked your set you requested the most dramatic set possible… In order to achieve that look a volume lash 6D application was applied. If you had gotten the traditional classic application (one strand to one strand) your set would have looked no where near the volume that was achieved. Your natural lashes are very short and lacking natural volume.
After you return for the second I myself examined your set to see what the problem was. After my inspection I found 2 areas on the entire lash line where the lashes were kissing and touching the skin. FYI you have well over 600 lashes applied per eye and your natural volume is about 90 or so. To be honest I was expecting the entire lash line to be clumped together after reading your email. I offered you a partial refund before I made the inspection. My decision would have been different but I am a women of my word. I issued you a partial refund because you had to travel back for the minor correction that you thought was a massive problem. I have been lashing for 9 years professionally and from my experience lashes that are very painful contain massive amounts of glue and stay on forever. I did not find that to be the case.
While Lana worked on you i stood over her and watched to insure that there will not be a problem. Also Lana has been with me for almost a year and has worked on hundreds of clients. The one that complained about the painful application is the one like yourself, kept opening her eyes during the application.
This was the first time in my lashing career that I have ever issued any sort of refund and to be honest it will be the last. I will not be issuing a full refund as I have been more than accommodating even working on you, myself for the removal… On a last note we do not have problems with our lashes falling off after only a few days. It’s the opposite here at Envious Lashes the hold is so great clients wait to long to return for a refill. If you had followed my custom post care instructions your hold will be excellent. You also came in with a full face of makeup which I am sure is difficult to remove without getting them wet. A 6d lashes or a lash shedding one a day or so is normal. FYI Lana does my lashes. Our clients return after 2 – 3 weeks with 50−80% of the extensions Lashes falling off in a few dadays is unheard off. I would not be in business and have the reputation that my company has if that was the case. Enjoy your day and honeymoon.

Just visited the Long Island boutique and I’m so happy I did!!! It was super convenient with an enormous parking lot!!! I had no worries about finding a ticket on my car when my session was over!!! (Which is my usual worry about finding places in the city) Two locations for me is key!!! Especially since I travel a lot and I’m all over the place!
My stylist for the afternoon was Jessica! She was so nice and informative and didn’t try to sell me a bunch of things that I didn’t need as previous places have! She was very honest! We ultimately decided on the starter set as my eyelashes are already thick and very visible– I just needed more length!
I’m beyond happy and will be back!!! Thank you Jessica!!!

I’ve tried several eyelash places and found the experience to be easy and relaxing yet this Envious Lashes was so painful I almost wanted to leave before my appointment was finished. There were times when it felt like something was stabbing my eye and I would keep tearing up. I was told not to open my eyes as the fumes from the glue would make things worse. I wouldn’t really recommend this place unless you like pain.

First let me start by saying that I went here because of two positive reviews. The salon is very nice when you walk in and immaculately clean. The owner Clemmy is very nice and from what I can tell very skilled.
My experience at the salon was this…
Camille did my lashes and pinched me the entire time. My eyes constantly watered. The next day I couldn’t even blink my eyes because they hurt so badly and I did not have nearly enough lashes. I called Clemmy and she was willing to have me come in and add more lashes however, it was not with her, it was with Camille. I didn’t go to the appointment. What was the point? To have the same poor experience I originally had? No thank you!
If you go to this salon make your appointment with Clemmy.

Ive been going to Clemmy for about a year and a half and she’s the best! Ive tried a variety of different eyelash places and no one even comes close! Ive been cursed with short lashes and a phobia of being forced to keep my eyes closed for a long period of time, so clemmy is the girl for me! she does a touch up in about a half an hour and a full set in under an hour, and the crazy thing is, they are fuller then any lashes Ive ever gotten! I get compliments on my eyes every single day. The best thing is that she tailor’s the lashes to suit your eye shape and make them pop! i highly recommend.

I’ve been going to Clem for over 3 years now and she is amazing. She will take into account your natural lashes, shape of your eyes, and lifestyle when she does your lashes. She is an expert and very good at what she does. I initially had a bad reaction to the glue (very rare — trust my luck:(Clem did research and didn’t stop until she found a solution so I could keep getting my lashes done. Warning — they are addictive! Once you have a set of beautiful, long, thick natural looking lashes you will never be able to be without!