EPMS LLC

4.4.13 Update on Edition Suites
I ended up filing a dispute with my credit card company because of how shady they were and got my money back… Now fast forward 3 months I see a charge from Edition Suites on my credit card. They waited until the dispute was handled and then charged my credit card again!!! The credit card company had to issue me a new card. Again, DO NOT RENT WITH THIS COMPANY!

STAY FAR AWAY! Owner WILL NOT ANSWER THE PHONE EVER! I have tried to contact them many many times and NOTHING! Even after I have already paid my balance in full like an idiot. I can’t even get directions or information on how to get keys. They are not a BBB member. They even ask you to lie about how many days you are staying there ‘if asked’!!!
Again DO NOT rent with this company. SHADY

Oh Edition Suites, you *REALLY* messed up!!! — - You left us stranded, with-​out a place to stay less than 48 hours before we arrive in NYC.
I must write a review on this company’s shadiness so others don’t experience what my husband and I did. We found Edition Suites via
or
— one of the vacation rental websites. They seemed legit, until they failed miserably at an opportunity to do the right thing.
My husband booked the Yardbird (
) for our trip in NYC, all paid for and ready to go, then we get the following email from Kyle Jones saying ‘the apartment flooded, sorry, we’re processing your refund.‘
The entire next day my husband and I tried to connect with someone to see if they’d help us since the hotel they so kindly offered as an alternative solution was BOOKED solid.
After reading the disclosures they emailed us with the contract it stated if anything goes wrong with a confirmed listing they will upgrade us to another, greater listing. But did they? NO — — and yes, we checked, they had multiple other (mind you, much swankier) listings available.
Bottom line — they FAILED TO DO THE RIGHT THING.
No word back to this day.
If you value your sanity, do not book with Edition Suites for your New York visit.
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ORIGINAL MESSAGE
From:
To: «Jonas»
Date: Sun, 16 Sep 2012 18:04:04 –0600
Sub: Reservation Cancellation & Full Refund:
Dear Jonas,
Last night there was severe flooding which occurred as a result of a water main pipe break from the unit above the Yardbird. This caused severe furniture damage and damage to the unit itself. As a result, we will not be able to have the unit ready in time for your expected arrival date.
For this reason, we have cancelled your reservation and have refunded your payment in full. It should take 2 – 3 business days for payment to settle into your account.
Unfortunately at this time we do not have any availabilities at any of our other suites.
We certainly do apologize for the great inconvenience that this will certainly no doubt cause you. If you are not able to secure another self-​catered rental in time, we might recommend the GEM hotel as an alternative option for your NYC stay.
Sincerely,
Kyle Jones
Leasing Manager
Edition Suites
33 W 19^th St, 4^th Floor
New York, NY 10 011
1−888−406−7848