FedEx Office Print & Ship Center

For a business that is customer oriented, the workers here sure spend a lot of time behind the counter instead of looking into helping customers. Several times I have had issues with the self print/​copy machines which froze and it would literally take me 5 minutes to catch the attention of a worker there when it should really take less time. For a simple printing task that should be fairly quick, I was certainly there longer than I had anticipated.
I am more of a fan for their online print services. I picked up my documents from the store at my specified time of preference without any lag. I also looked over the documents and noticed a stain on one of the pages — to which a kinko staff member helped me reprint.
Service isn’t the best — but if you must — use their online services to avoid wasting time with the lack of customer service.

DO NOT USE THEM FOR PRINTING!!!
I paid over $ 300 to have them create marketing material and the quality was terrible. I would have been MUCH better off buying a $ 300 printer and making the material myself!

This is a review mainly about the workstations here. I would avoid if at all possible. If you’re trying to go online and print something, the internet is so slow that you’ll rack up $ 2 in charges (it’s 30 cents/​minute) just attempting to get Firefox to open. When I was there, I only needed to made black/​white print outs but the machine was broken and only the color printer was working. Unfortunately, that meant each print out would’ve been twice as expense. Try the Staples on Broadway and you’ll find a much better experience.

This was the worst customer service experience I have ever had in new york city. Which is really saying something, because Fedex has such consistently bad service that I go in there with all my shields up. I am prepared for emotional anguish, astounding ineptitude, and total apathy. My expectations are –10. So, it really takes some effort to disappoint me.
The manager was absolutely horrific (she wandered away twice while I was actually talking to her), the staff apathetic, and nobody remotely helpful. They refused to let me collect an important package due to a bizarre rule (my address isn’t written on my passport, which was my only form of photo ID) and after making me walk back and forth to and from my apartment four times they eventually told me I could not pick it up from their location.
So it was sent for re-​delivery… Of course, nobody had any idea when the guy would show up, and I don’t have a buzzer at my apartment, so I had to sit outside my building all day. I did, and waited, and at 4pm the fedex guy finally came and he drove straight by without stopping.
So back to Fedex again, where the staff told me they had the package but I’d come too late (even though they were open for another hour) and they didn’t want to go into the warehouse to get it. They said «it’s really far… no you get it. No, you…» You had got to be kidding me. I had finally had enough. So, from the Fedex location I called Fedex customer service, and the Fedex customer service team actually had to tell the manager to help me. And less than five minutes later I got my package. Finally.

For the first time in my life, I had a positive experience at Kinkos. The only reason I gave the experience 4 *s instead of 5 *s is that the color printer in the computer area was out of service and 1 of 2 copiers was also out of service. This may sound like low mark material, but the entire staff, particularly Daren, went out of their way to accomodate my very big job, which also temporarily crashed the only working copier. He patiently downloaded all documents from my jump drive — some large, some small, some black and white, some color. He printed proofs, loaded each job and kept my various projects organized. He did this while also managing the needs of all of the other guests in the store. His positive attitude was contagious. All of the staff seemed genuinely happy to be there and worked well as a team. What a relief! Considering my tired 5 year old was also in tow, this evening could have been a disaster, but I left as one very happy customer.

this fedex is excellent, i go in often always perfect service this guy ryan helps everyone with the self serve never looks pissed only too happy to help. everyone else is great, just sucks they are not open weekends

Hey it is Kinko’s…I mean FedEx Office in the heart of the Financial District what do you expect??? This is not your «let me sit here and create a mass booklet with different color paper. Or the let me sit here and pay $ 12.00 an hour for their computers so that I can get New York City Tourist advice.» No this is your no frills ample Copy Machines FedEx Office.
Don’t expect the help to be helpful and you will be ok because like I said you are in the Financial District exit out the doors and you will surely be bumped into within a couple of blocks.

If Unilocal allowed 0 stars, this would get –1. I was greeted by the lovely tai, who when I walked in with an untaped box, handed me a huge tap gun and said move your belongings to the side so I can help the next customer. Absolutely miserarable, rude and unhelpful.

They got my print order wrong even though I was very clear on what type of paper I wanted. And, the cashier skipped over the customer service survey part of check out, so I don’t think they’ll be improving any time soon.

This particular Kinkos/​Fed Ex has THE WORST customer service and they do a horrible job no matter what they are working on.
I’ve never been in there where I didn’t hear an employee get chewed out by a customer, and unfortunately I was that customer today.
AVOID at all consequences.