Frameworks New York

This is possibly the last place you should go for quality service and framing. First frame was nicked in multiple spots, they offered to replace. Took over 3 months for replacement with no call ever from the shop. You can give your number multiple times, they won’t ever call back, will swear they did, and yet still won’t know what is going on with your order when you call. Even when finally delivered my replacement came nicked again.
Eric in The Noho shop is extremely unreliable. In total used them for 4 pieces 50% required return. Still am awaiting a final processing in the last order. I was promised a call tonight, but as you can imagine…

I’ve gone to Frameworks on three occasions. Each time I was offered wonderful service. The staff was very helpful in helping me to select a frame and design the matting, and were very willing to work within a budget. Everything was completed on time and looks beautiful.

Good service, but way too pricy. I can’t fathom spending that much on framing.

i’ve gone to Frameworks in NoHO for a few different projects and really love Eric who works there — he doesn’t try to upsell you — just presents options and tries to respect your budget, and he has a great eye and offers great suggestions. The pieces have all turned out great and I’m referred a bunch of friends there too (and have consistently heard good things).

Frameworks has a wide array of framing and matting options and friendly, helpful service.
I brought in a large photo to get framed, I wanted something unique and the manager was excited and interested to help and offered some great options. I came back for a second piece to get framed because I thought they were quick, professional, and kind. They work within your budget and help frame your ideas!

Frameworks in NOHO does all my framing needs. They provide many varieties of frame, and the staff is always polite and extremely helpful.

Frameworks has terrible service. I went to their location in DUMBO, where the bespectacled shop man-​boy was engaged in a consultation with a pretty petit blonde. I waited for five minutes during which time he refused to even acknowledge my presence and let me know that he was interested in helping me or interested in my business at all. Since he wasn’t interested I decided to take my business elsewhere. I tried calling to see if I could set up an appointment, but they didn’t pick up their phone. I sincerely hope they go out of business.

I had two items that needed work, the first was a diploma that had to be framed. A pretty simple job, and they were among the cheapest in the area. The one thing I really liked about them was that they didn’t try to up sell me on anything. I went in there and said I wanted basically the cheapest options, and they told me how it could happen. I went into another frame store and gave the same line, but they played the game of «well, pick out some frames and we’ll price it out.» So of course that turned into a waste of time just to find what was cheap.
The second piece I needed to fix was another diploma frame where the mat suffered some water damage. There were pretty intricate designs on this mat, and frameworks was one of the few stores that could do the design, and they were also by far the cheapest option to do it.
The only reason I’m knocking off one star is because they told me it would take 10 business days, but it took about 20 business days. I’m assuming it was mostly because of the intricate patterns on one of my mats.

I’ve only used Frameworks once, but on the basis of that experience I won’t be going back. I took a simple 8.5″ x 11″ piece in to be framed at the beginning of February and was told it would take about three weeks. After six weeks had gone by, I called and was told that they didn’t know where my piece was, which probably meant that it was at their other location in Brooklyn, and that they would check and let me know. When, after a few days, they still hadn’t called back, I called again and was told they hadn’t called me back as they were expecting my piece back in the shop «later that day.» After another couple of weeks went by, I called again and was told my piece would be ready «tomorrow.» I was indeed finally reunited with it at the beginning of April, some two months after dropping it off.
I kick myself for not having taken a closer look at the job before taking it home: I had opted to spend extra for a «seamless» white frame, and it was only when I got home that I noticed the diagonal joins (cracks?) at three of the four corners.
So, on the basis of my admittedly limited experience, I would say that Frameworks takes forever to do a poor job, and that its employees regard the phrase «We’ll call you right back» as semantically vacuous.
(I have never had any problems with New York Central on Third Ave.)

I received a gift in the mail of a framed piece of art. Of course the glass was shattered when I got it. After calling about 15 places around SoHo and NoHo, I finally found Frameworks. They were the only store that was able to sell me replacement glass at all, and to top it off they offered to install the glass for me while I waited.
I was slightly scared b/​c the clerk twice asked that I pay in cash, but the price was reasonable, the work was done well, and I am satisfied with their service.

We had some works on paper that needed framing, and needed to find a framing store that understands real art. We had visited several places before this, and had either been put off by a poor understanding of art (e.g. stores that primarily frame posters), or were looking to charge a great deal of money.
Frameworks did a fantastic job! The staff worked really well with us, offering us good suggestions, but also being flexible to our taste. The work was well priced for the quality, and came back looking outstanding. The staff also offered us several lower priced options such as stock frames and standard glass.
We will definitely go back whenever we have something else to frame.

So I’m pretty picky about wall art and frames and such… and since I just moved to NYC a few months ago, I wasn’t sure where to take my beautiful print for the perfect frame. Lucky for me, someone recommended I try Frameworks.
I called ahead to get a rough estimate for what I wanted, and when I got to the store, the guy had already pulled out a few options that he thought were along the lines of what I was looking for. Eric who helped me was super helpful, super nice, and mindful of the price range I was aiming for. He seemed genuinely interested in making sure we had the right look.
Just picked up my frame (about a week turnaround) and it looks awesome. They even took care to make sure the little limited edition stamp in the corner is showing, which I imagine was tricky because it was riiiiiiight on the edge of the print. they wrapped it up nicely and water-​proof-​ly (I thought last night when it was pouring rain was a good time to pick it up…) which was awesome, because it was going to be pretty hard for me to get it home.
It looks beautiful, I’m so stoked about it. I’ll definitely be bringing my next custom framing job there and highly recommend.