Francky L’Official

Francky corrected my color and it turned out amazing. The highlights looked very natural. I also got a hair dress. I came in for a consultation and he patiently went through all the options. It took a couple of days to come in and he made sure it blended in so natural. I’ve been getting lots of compliments since. I did spend around $ 500 for highlights and a cut which is a too pricey for me to keep coming in consistently.

This is for the newest addition to this already beautiful salon, Renee, the spray tan technician specialist.
First of, the salon is gorgeous, inviting and has a spa-​like feel.
I was welcomed by the warm receptionist and offered a beverage while I waited to see Renee for my spray tan.
I’ve known Renee and have been going to her for years, and I will follow her anywhere she goes because she is TRULY THE BEST AIRBRUSH TECHNICIAN IN NYC!
The product Renee uses is organic, moisturizing and leaves the perfect natural looking golden glow. Her application is absolutely flawless and smells great, my boyfriend said it smells like candy, how yummy!
I recommend her to my clients and now they too, swear by her.
I have witnessed some of the hairdressers do some amazingly fast and beautiful blowouts on their clients.
Overall, great atmosphere, professional people and excellent services. Great place!

My stylist was Yair. He had great knowledge on hair and informed me on what to do with it in the future. The cut was flattering. The style was perfect. Soft curls that lasted for days.

I purchased a Groupon for full highlights and a cut, I have tried many other salons in the city but never left with the blonde highlights I was hoping for. My appointment was with Nancy, I arrived a little early and she came over to introduced herself to me while she was finishing up with her client. I provided pictures of the exact color and level of blonde I wanted and Nancy did an amazing job! She did not limit the number of foils, made sure I was completely satisfied with my color and cut before I left. The salon was great and everyone there was welcoming and friendly, I would recommend Nancy and will return to the salon in the future.

This salon is very clean and the staff was nice but my haircut and highlights are not what I asked for. I went in with layered hair and came out with 5 inches off and everything the same length after asking for a trim. My new highlights look great on top but on the sides like they are grown out several weeks. Nancy said she did not think the layers were for me. Unfortunately for me, I liked them. She did not ask me how I styled my hair and after two blocks of walking my naturally wavy hair was already frizzy because there was no style done and no product used. I found that while Nancy was nice, she did not listen and did what she wanted rather than what I requested several times.

I went here yesterday after buying a gift certificate on groupon. I was supposed to get a single process but on Elizabeth’s suggestion, I added highlights and she works extremely fast and efficiently. She did the best job I ever had and I have been to all of the best salons, and it is around the corner. She also does one of the best blow drys! I have had in NYC. The staff is friendly and courteous and the place very clean. I will send my friends as a holiday gift.

I found this place to be great!
I usually get my haircut out of the city and was in need for a cut so I decided to check this place out because it’s near my apartment. I went with a Groupon so I had a pretty good deal and I left every impressed!
My haircut and blowout looked awesome by the time I left there. I found Nancy to be very thorough and precise and definitely took the time to give me a great cut. Good atmosphere, lively and clean.
I’ll be back!

Just left francky lofficials.salon. I was fortunate enough to have Francky himself do my hair. Had a color highlites cut and blo dry. My hair has never looked better and I feel beautiful and ready for a night on the town. Right from my arrival the experience was amazing. From the front desk to the sink all the employees were warm and welcoming. Get there fast!!!

I went to Francky L’Official salon to have my hair colored for the very first time. I was a little nervous since I had never processed my hair before, but quickly I realized I was in great hands. Francky himself took excellent care of me and reassured me that everything would be great, and I couldn’t be happier with the results! From the color, to the cut, to the blow dry, I was pampered and the staff was very attentive. I would recommend this salon to anyone looking for a fantastic experience, with even better results. I walked out looking and feeling amazing! I booked my next appointment before I walked out the door. I can’t wait to go back!!!

I met Clem a long, long time ago and had actually lost contact with her. When a mutual friend suggested I visit her I was a little hesitant.
After a thorough examination of my hair, head and it’s condition (I had mistakenly visited a barber ‚)my hair was colored, conditioned and cut by the ultimate professional Clem! Looking forward to future visits with her! I’ve finally met someone who listens to my needs and wants! Highly recommend since I plan to revisit!

I visited this salon for the first time for balayage highlights. Robert was the stylist who took such excellent care of me and my hair. I had a dark color on my hair already, but wanted a more trendy look for summer. He nailed it. And on top of that he gave me an awesome blow out. I left there smiling at everyone on Madison Ave. Robert was fantastic, and I plan to go back. The salon as whole is very nice, friendly staff, and a warm atmosphere.

The other reviews of this salon are older and they have fixed whatever staffing issues they had, because I had a GREAT experience here. I was very nervous because I’ve spent a lot of money on my hair but went anyway because I already bought a Groupon for it. Nancy, who told me that she has been a hairdresser for 20 years gave me a full head of highlights and a cut/​blowdry. I had ombré at one point and so the top was much darker than the bottom. She expertly evened it out by the way she applied the bleach and matched the top to the lighter bottom colors. She recommended products without being pushy or putting sales pressure on me. The whole staff was great and made sure I was comfortable. And they were VERY prompt and on top of it. I think we’ve all been there when bleach starts burning our scalp and we get nervous that we’ve been forgotten. That was not the case here. The girl at the front desk was also very nice. I have nothing bad to say about this salon and am thrilled with my hair.

I was a walk in off the street. I wasn’t expecting much but left feeling very impressed. I got my hair cut by frankly and he was a doll. The only thing I would say is that the music was a tiny bit loud but it was a really fun environment.

i went with giltcity voucher for haircut. the stylist was nice but just didn’t know how to cut hair. the owner was next to me and did not care.

please save yourself and do NOT go here. very similar experience to heidi (below)– had i read her review, i would’ve saved myself a LOT of trouble. this salon has so many problems, i honestly don’t even know where to begin…
i made the mistake of trying this salon for the first time. right as i walked in, elizabeth, my stylist, was arguing with the hostess for overbooking her. she was clearly upset. as she worked on my hair, she was so incredibly rude– i’ve honestly never had such a terrible customer experience. you know the salon has a problem when you have the same experience w/​a second stylist… he ended up yelling and running out of the salon (most awkward moment ever)
i’ve spent so much money on expensive hair products to keep my hair healthy and i’ve also spent years making sure i keep my hair color the shade i like it. and in one afternoon, everything was destroyed. my hair now feels absolutely horrible/​dry, i can barely run my fingers through it.

They should change their name to Snooty L’Official…The only reason I put up with them and their ridiculously high prices and haughty attitude and their wretched «customer service» (they can’t be bothered to call and inform customers of cancellations and they act like you’re the one at fault if you’re angry you weren’t informed) is because I can’t find anyone better than the woman who cuts my hair, who I’ve followed to several salons… so I grit my teeth, hold my nose, and go there. By all means use them if you love being abused…

I went here using a Gilt City voucher for a single process color and blowout, after deciding I really needed to get rid of my growing out highlights. I figured single process couldn’t be too much to screw up, and this place always looked nice inside so I gave it a shot.
Firstly, MOST of the staff was pretty nice. A few of the employees were a little colder, but I was offered coffee or tea, which is always nice, but I suppose now expected at NYC salons. As for my color (dark brown), it came out very nice, and very healthy, as they did a color treatment as well. My blowout was nicely done too.
My only complaint is that the colorist did not do a good job avoiding my scalp line when applying color. I had to scrub for at least 20 minutes at home to get color off my forehead. Not cool.
Otherwise I was happy with my end result. I might come back here for a quick blowout or something of the sort, but I probably wouldn’t come back for any other services, as I’m a pretty loyal Soon Beauty Lab customer.

I had a google offer for a mani/​pedi at this place and had a very good experience.
The only things that I was not pleased with were the following:
My appointment was at 1:30pm, then called and asked to move it to 2pm, which I was fine with. After getting there at 2pm, I waited an additional 15 minutes to be seen.
The manicurist was constantly rushed by staff to get on to the next client, instead of allowing ample time between appointments to ensure that enough time spent with with each client.
My manicure polish chipped the next day. They have organic nail polish but it seems this polish does not stick. My pedicure (Essie brand) is still holding up and looks wonderful.
Overall, I had a great experience. Staff are very attentive and friendly.

This is the absolute worst stylist I’ve EVER been to.
I have very light highlighted blonde hair that I have spent YEARS working on and trying to keep healthy because we all know how easy it is to look like you’ve been electrocuted if you don’t take care of it. From using the most expensive hair products and styling tools to carefully combing and styling it as not to break it… I took pride in having (past tense) beautiful blonde hair.
Like most of us newbies to the city, the fear of finding a new stylist is like nothing else. A friend suggested that I go directly to Francky. I didn’t care about price — obviously, I would do anything for my hair.
I sat in the chair and as I tried to explain to him the history of my hair, how I’m trying to let it grow long and healthy and that it requires gentle care, I quickly realized that he did not want to hear a word out of my mouth. I should have run out never looking back but my polite, southern personality had me frozen in the chair. He began highlighting my hair with saran wrap (something I have NEVER seen before) all the while being a total jerk to his assistants. When I was through processing, he brought me over to the bowls where some random floor sweeper/​towel folder began rinsing and washing my hair. Then SHE (not Francky) began applying the toner to my roots. He was not watching over the process and later met me in another chair to cut my hair. Again, I was trying to explain that I just wanted a little trim because I was growing my hair out. In one quick swipe, all of the hair from around my face was GONE. HE DIDN’T LISTEN TO ME! It was too late to say anything… it was ruined and no way to fix it. I like to compare the haircut he gave me to a mullet. Yes, a mullet. As he’s drying my hair, I realize that my roots are ORANGE from the toner. It was clearly left in WAY too long. Then he proceeds to style my hair like an 80 y/​o woman.
Not long after, all of my hair began breaking off about an inch or two from the root. I then realized that he had double processed my hair — brushing the bleach over areas that were already processed, not just the root. Something a stylist as ‘experienced’ and expensive as he should know.
Since I was referred by a friend of his (and mine), I did not say anything when checking out nor did I say anything when I began losing my hair but I knew that I would NEVER EVER EVER be returning to his salon. I literally cried for three days. It’s been six months since my visit to Francky L’Official and I was hesitant to write a review because of the mutual connection but after this much time of utter disappointment, disgust and sometimes tears every morning when I fix my hair, I couldn’t help but post this to make sure no one else has the same experience.

I went here for an event and they were very nice! They did a fantastic job with everyone’s hair! They also have manicures, pedicures, eye brow waxing and other services.