Free People

Ok, this place is unfortuantely not a great option for Free people… if you’re shopping for Free People in the city just head to rock center. That place is amazing and makes all the other FP stores look like a joke.
They have a small upstairs (which you enter on) and that has a very small amount of their in season clothes. Downstairs is mostly intimates and dressing rooms. If you want to stock up on intimates this place might be a good option. Otherwise, so tiny and just didn’t have the same amount of merchandise as some of the other stores.
The service is pretty good, nothing good/​bad either way.

I seek solace in the fact that other Unilocalers had negative customer service experiences here as I did as well. I’m a California girl, I love Free People and will drop bills for their clothes. But, when you walk into an expensive clothing store and are not greeted, not helped, and literally «up-​downed» by a salesgirl, nothing can get me to spend money there.
Reality check: there are a ton of other stores around here supplying higher end clothing that treat their customers with respect. Besides, I thought boho chics are all about spreading peace and love!

Terrible service. Especially, a manager at the store on 15^st & 5^th ave. She is rude. don’t go there

Right now they are holding additional discount on Sale Items, which is just purely wonderful~ great store layout and décor. My Fav FP store~

Never understood the hype of FP… their quality is so bad that their beaded dresses fall apart after one-​time wear. If I’m spending over 150 $ for a dress, I expect it to last at least one year!
Then there’s the issue of their waaayyyy too big sizing. Everything is so big, I understand that they are the hippie and layered style, with oversized sweaters and all, but sometimes it would be nice to make a dress that isn’t too open-​back that you can see my butt if you look from above. I never buy anything from them except lingerie because their clothing is just too big for me. Definitely not a place for petites!

Wow. Well I will say the store is beautifully arranged. They do an amazing job of branding/​making you feel like a certain kind of person for shopping there…
Let me begin by saying I am nine months pregnant and walked in probably looking a bit disheveled after walking around sweating in the sun yesterday so I was not entirely surprised when at watching the greeter un-​notice me and every other worker painstakingly avoid eye contact. Whatever. I was there for a dress. I needed something to transition from the last month of pregnancy to nursing/​after birth and their cuts/​styles made the most sense for that purpose so I didn’t get too hung up on the lack of smiling faces. When I went downstairs I found a perfect mock wrap gauzy little thing that was on sale for about $ 10 off because of a broken zipper. I walked over to a worker chatting on their little walkies held the dress out and said «excuse me»… Nothing. Again, «excuse me». And she angled her body slightly away from me. «Excuse me?» And she literally gets up and walks away from me??? Ok, whatever was just going to ask about how much it would cost to fix and if I could try it on. I walk over to the dressing room and stand in front of it, dress in arms, for about 90 seconds as two girls pass me then just walk into one of the open dressing rooms where one of those girls comes swooping in frantically and says do you need a dressing room? Yes. Ok, let me get you another one. Then brings me a little further back. Where I ask her about how much to fix the zipper. About $ 5. Just take it to a tailor. I ask if she has an intact dress of the same style? «I don’t know but I’d be happy to check!» Thanks! Except she never comes back and I have to track down the other salesgirl to ask the same question. They did not but they had it online. I ask her if she thinks the price difference is worth it? About how much to get it fixed at the tailor? Oh, about $ 5. I take the dress upstairs to pay and the woman at the counter again mentions its a super easy fix, just take it to a tailor and it’ll be about $ 5. Final sale though. And a hundred forty something for a damaged dress. Ok… Cause it’s an easy fix, right?
Just let the third tailor with estimates between $ 25 and thirty. F*ck those people.

You would think with the quality and style of the brand one would be politely welcomed upon entrance! NOT! First time in the store (15^th And 5^th) and though my cashier was a doll who worked with a smile and promptly I can’t say I was happy to walk in! Let me just add I asked if there was a greeter and well there was! IF I were a manager at this store I’d be embarrassed to have my associates working with lack enthusiasm!

This location has the widest variety of accessories, namely hats and jewelry. Plus, they have another floor dedicated to shoes and lingerie. The salespeople aren’t very helpful or friendly, but that is expected of Free People. I wish they would play better music in this store, but overall, shopping at this location is always a decent experience.

Customer service at this location is hit or miss. Sometimes the staff seems so overwhelmed and frantic that it makes shopping awkward, especially around the holidays!
This location has a great selection and a huge sale section. They also carry shoes and intimates at this location.
Cash wrap is also hit or miss. Often times I’m waiting in line and there will be 2 associates helping one customer (do u really need one associate helping the customer and another to compliment her choices? the girl in Front of me was so annoyed that she and her mom left the line (better for me, sucks for them).
Getting greeted is also hit or miss here too. The security person greets me more on the reg than some of the staff, but whatever, I don’t really care. Compared to other FP locations, this one only gets a 3

I ordered some clothes online, which I wanted to return, so went to the boutique in person (for the first time). I was disappointed that I could only get a store credit from clothing bought online — would have to return by mail to get refund. But, aside from that, I had a great time using my credit. There was a large selection — and NOT just for tiny people. I am 5’5″ 140 pounds and the medium tops were in some cases too large.
The staff was very nice and helpful, both in this store and the one at Rockefeller Center, and I felt right at home even though I am way older than their target demographic. I was assured that grandmothers wear their clothing too (I guess they do, because I am a grandmother).
Very attractive stores, and superior sales staff.

OK, customer service = hands down amazing. Selection of clothing — OUTSTANDING. Best part was that they have two levels which downstairs has their intimates, shoes, sale room and more. I especially liked the pieces that you can see online which are $ 400+ are sold in the store so you don’t have to be guessing that if you ordered it online if it would fit you. The staff is super nice and helpful. I have also been to the SOHO location and this one by far is larger!

Despite that fact that I prefer and try shop at locally owned or small businesses, as far as perfect branding goes, this place has it down.
I went to this place on July 25^th, a Thursday, right before close to see if there was anything that might fit me better than the dress I bought for an outdoor wedding.
I grabbed about seven dresses (three of which turned out to be really fancy slips or night gowns) and went to the dressing room, which was as big as and decorated like my dream college tiny dorm room. So comfortable and spacious with handmade dangly flowers at different levels from the ceiling.
I felt really guilty about trying on so much last minute, having worked in retail and also as a bartender for a while, but I have never had so many people asking so nicely if I needed anything else. I felt sincerely like every single person there was being patient from the front door to the dressing room to the cash wrap. And even though it was a lil expensive for me, I walked out with a night gown I liked so much, I wore it out to work the next two days.
A plus for amazing service, great merchandising, and a staff that is thoroughly on top of their shit.

I feel stupid for reviewing a chain but here goes.
I don’t really like this place, and I don’t really like Free People in general. Their clothes are pretty universal, and that is why I shop here, stopping in rarely to buy something that I know will look decent on me.
Their soft grunge BS is infuriating. It took a lot to not laugh at the grown woman that served as a FP model at the cashier with colored chalk and fake roses in her hair. Her outfit contained multiple layers of perfectly constructed disarray… Basically a walking tumblr post.
I recently bought a top because I went through that whole «I have nothing to wear and I ‘m not going anywhere special but I still want to look nice» thing. The sales associates are helpful in the way that sales associates are until you actually ask for real advice and they go blank and give some sort of run of the mill non answer.
I’m also not convinced of the quality, I guess at the end of the day you get what you grossly overpay for.

My favorite store and my favorite location. I’ve basically gotten to the point where I only want new clothes from FP. This wasn’t always the case. Their clothes used to be quite poorly made and really tiny (if I recall correctly). In the past year or so, the quality has really improved and pieces are so lovely and special that I really don’t mind spending a little extra on them. Case in point, bought a lovely long-​sleeved dress there for $ 118. Not super cost effective, except that it came with a great black slip for underneath. Well done, FP.
This specific store gets high marks because I was walking from work to a dinner out with friends (that’s 50 blocks, people) and decided that I no longer wanted to wear the same thing to dinner as I did to work. The girls at the store were super helpful in my selection of a pretty green top and even let me wear it out the door. It was like having girlfriends there to give me their POV, even though my girlfriends were en route to our dinner date. Great customer service!

They have got the cutest clothes, but it’s just so expensive! How do I get myself to pay $ 25 for a tank top? *sigh* They really do a great job with keeping up with the latest trends, but also adding a twist to it so that no one else has what they got. Their clothes are fun, flirty, girly, and so comfortable to wear. I feel so feminine shopping at this store while at the same time I have so much fun looking around and trying on their stuff. I definitely do more window shopping than actual purchasing, but hopefully that’ll change soon! Just like Jia J. says in her review, I wish I hated FP, but I can’t and I won’t!

One of my favorite brands and I finally get to step foot in an actual store! I think this was the biggest FP in New York.
Hardly any folks in this store but that was quite alright with me. I hate shopping when theirs a million people next to me. Anyway, I made my way straight to the sale rack and it was awesome! Found some good deals and walked away a happy camper.
One thing that I thought that was weird was that I barely saw any employees. I think my count was 2 before I left. Haha.

One of my favorite stores! The sales rack is great. The staff is super friendly, they even remember your name! (Who doesn’t like to be remembered?) Oh and it’s super close to other amazing stores!

I wish I hated Free People, because their stuff is so trendy, overpriced, and unpredictable in general fit and quality. But once in a while, I feel that I MUST try something on before having it sent to my mother’s house in Massachusetts to evade sales tax (yeah, I said it). Or worse, sometimes, I just HAVE TO HAVE IT, right away. For these times, this is the shop to hit up. It is simply the largest one with the most current selection (and sales to match) in their inventory.
Though neglectful service is usually in proportion to the size and selection of any clothing store, the staff here does the best it can to stay on top of it. Most recently, when I was tracking down a pair of jeans that had literally come in that day, a salesperson assured me on the phone in the morning that my size would be on reserve for me.
When I got there, I had to ask a couple people about the pants. They first denied that the style had even arrived to the store yet. I stuck to my guns, however, and was produced with whatI had been looking for. However, they’d set aside the wrong size! So, I went through the same kind of process (polite persistence in the face of uncertain denials) and got what I needed. It was closing time, so the cashier was overstretched and stressed, but I finally got my goddamn pants when any other process from this company would have taken ten times as long (via UPS ground shipping).
I used to hit up the Upper East Side location (worst) because it was near my house, and have also browsed at the SoHo Spring Street chain (small spot but with a decent selection and unintrusive staff) many a time. But if you are serious about having a one-​stop experience, it may be worth sucking it up and threading through this horrendous NYU neighborhood to get to the mainline of this supplier to nouveau/​faux hippie clotheshorses.

This is the biggest Free People store, which means that it has the most inventory. If there’s something online that you like, but want to try it on in real life, then this is the best store to go to. And they have the shoes here too.
The other two Free People (UES and SoHo) are much smaller and as soon as the clothes go on sale, then the items are OUT of the store. This one on 5^th still keeps some of the sales items.
And as everyone says, the salespeople here are really nice. Really great service.

I love the brand in general because their clothes are so cute. But out of the three locations they have in new york, this is by far my favorite. It’s the biggest, which means they have the most inventory in stock, so more to browse. They also have fabulous sales all the time, which works out because you can find really cute clothes for really cheap. They also have a decent selection of accessories.
The sales assistants here are so helpful, they actually give you good feedback and suggest ways to improve a look. They also go above and beyond what they need to do to satisfy the customers — I tried on a dress and really liked it, but they were out of my size, and the sales assistant called all the free people stores in america to find one in my size so they can ship it to me — for free! Now that is excellent customer service.