Fresh

I am a fan of this line and have been to other Fresh stores but Jimmy didn’t work there and he is awesome. I may have been too lazy to do this review but within a week of my visit I get a nice card in the mail with a sample of the Black Tea Instant Perfecting Mask. Wow. Yes Jimmy I am loving the products that you helped me choose!

I first visited this location about a year and half ago. At the time I’d been using the sugar lip products purchased from Sephora but knew nothing else about the brand.
The store is amazingly welcoming and beautifully designed and the products are the best (I’ve since added shower gels, face washes and masks into the mix). But what keeps me coming back to this location time and time again is the staff. Sheena is the best!
Not only was she amazingly helpful and knowledgeable about the products, but she actually listens to what you’re looking for instead of just shoving random products at you.
To top it off, when I went back a few months later she not only greeted me like an old friend, but she even remembered my name! You cannot find better costumer service!
I have become completely hooked on Fresh, and this is the only location I will go to. Thank you Sheena!

I was visiting NYC last week, and couldn’t help but notice the cupcake display outside the store when I walked by. The sales staff was very nice and not pushy. Mia helped me and encouraged me to sample several products. I made a purchase and am looking forward to trying it out when I get home.

Friendly service that is not overbearing. Expensive products, but the staff are nice about giving you samples. I tried two masques: rose, and tea. Loved them both, and I have «mature,» sensitive skin. I liked it.

Was walking towards soho when I saw this store and knew I needed to stop in. First the décor is BEAUTIFUL. So chic and simple. They have a whole wall where customers can sign and put little tags up. They have a fountain in the store! Okay for those of you who have been to sabon this fountain is a lot cooler! The lazy person in me likes this fountain cause only one person needs to step for water to come out of the WHOLE fountain.
The selection in the Fresh store is amazing. Ive only ever really shopped for fresh products at Sephora and I will never do that again. The boutique has so many products that aren’t available in Sephora. They have over 30 perfume scents! They all smell really light and dare I say fresh? They can also be layered together for a more personalized sent.
The sales reps were super helpful, patient and not pushy. My friend ended up purchasing a fragrance and they gave her a few samples of other products. They even gave some for me to try! Their superb customer service will have me coming back for sure!

After I posted my initial review, I received an email from the store manager, Traci. She apologized for my experience and asked what could be done. i requested that she speak to her employee, which she said she would do. The fact that she wrote me and followed up makes me want to give it another try.

This store is amazing. It feels like you are in a spa when you are inside, they even have a fountain so you can wash your hands and try their products. The products beyond amazing. I’ve been in there 4 time in the past two weeks and its impossible to get enough. Go and see Larissa, she is the best, she will teach you everything you need to know about treating your skin. The best part is you can always get a sample and try the product at home for a few days before buying. you alwys end up buying. Obsessed!

The five stars is for the Fresh products and not customer service. Customer Service receives a 0.
Walked in for the Twilight Freshface Glow Primer which I had used for a few years before I became lazy. Enter the store, ask the team member for the Primer by just saying Makeup Primer and her response was… We don’t sell makeup anymore. Lol! I’ve been in the Twilight Zone for a year and a half beauty wise but I thought wow okay, asked why doesn’t Fresh make the Primer anymore and she said «oh we’re focusing more on skin care. Great! Okay… Totally understand.
Did purchase the Umbrian Clay Bar but reps working at Fresh, please do your homework on the various products and learn during the tutorials given because Fresh does sell the Primer
Also the robotic responses display your inexperience and ask the others for help.
Namaste!!!

I’ve historically bought all my makeup and skincare things from Sephora, but with Fresh just near the 6 train entrance in Soho, I stopped by one day. I needed a new serum and bronzer and the sales team here was so incredibly helpful and nice!
Be prepared to spend some money here though because their products are expensive. I’ve found a couple winning products here and I’ll definitely be returning.

I feel like venting first about Unilocal.I recently discovered that most of the reviews I spend the time to write end up in the filter. And they refuse to explain why. Anyone else have this problem?
Anyway — no motivation to write a long review here. And if this one gets filtered too, it’s my last. Bye my lovely Unilocal friends… :(
I really wanted to like Fresh. Great location. Comfortable little bar area by the oysters if you can get a seat.
The bread was that perfect dark brown crust that pairs so amazingly well with olive oil and shell fish. Add a cold martini to that and you’re in heaven.
But the service was meh. Impersonal, cold. Maybe if you dine out regularly it’s okay, but it was a special exception that I made with a friend to eat somewhere nice. No one who worked there was remotely friendly. Maybe it was just an off night…

First the store is beautiful and as soon as you walk in that great smell hits you and you just want to move in there! Second, all the fresh stores have great customer service and this one is no exception. My favs are the Union Square store and the third ave store, but Spring is the closest to my job, so I usually go to this one. I have had a few facials during spa week at third ave (with Nadia who is AMAZING) so yesterday I decided to treat myself to a facial at the Spring store. I am currently 7 months pregnant so I figured I needed some pampering and they accommodate so easily. This is the first time I have spent regular price (125) on a fresh facial (spa week is 50). I walked in and was taken to the back private room right away and we got started.
The facial was just good, not great. First off, they don’t do extractions or use steam. It’s more of a basic facial that uses all their products and it’s a good way for you to try the products out. You will leave glowing though, just don’t except anything fancy, cause it’s just a private room not a full on spa. They do have a good vibe though which puts you in a relaxed mood. One thing though, I prefer the Third Ave store for facials because they have the real facial chairs that recline and you are laying down. At Spring, they just have these trendy lounge chairs that are comfy, but you can’t lay back and it’s hard for them to cleanse your face, esp if you are short like me!
Anyway, the only other difference I noticed was that at Spring, the lady who did my facial didn’t deviate from the facial she picked out from me, even if some of the products were a little heavy for my skin. Nadia at Third Ave mixed some products, it was a more customized facial for sure. I would say that the facials are def not worth $ 125 unless you know that you are spending $ 125 in products, which I was going to anyway (the facial price is redeemable in products, so the facial is technically free!). I would def go every spa week for a $ 50 facial though because they are a nice treat and there is always something to buy — hello brown sugar scrub!
Totally random, but when I was done with my facial there was a man in the store and he started talking to me about my skin and he was super nice and we were chatting for about 30 mins. He gave me AMAZING tips on how to use certain products and finally I was like what do you use here your skin is amazing and he laughs and he was like was like well, I helped to create the line I’m Lev! I was in shock! So I met the co-​founder of the brand and he was super nice and humble. He had the saleswoman give me tons of free samples so I could try his recommendations. I actually did try one out last night and I want to go buy the products because they worked! We chatted about pregnancy and his kids and he did give great advice on products, so that in itself was priceless info for me. I really enjoyed my night there and I would def go back and recommend this place to everyone.

I love their lip treatment products and ended up stopping by in the store to buy some, when I was greeted by their staff (very attentive!)

I have received the best customer service at this location. The folks working here are very friendly and extremely knowledgeable about their products. I was working with Tara when I walked in during the holiday purchasing craze and found her totally calm and wonderful to work with. She was able to not only help me buy the products I needed, but offered to charge my card a few days later so that I could benefit from their «stamp» promo. Beyond that, she was able to ship out my products directly to me so that when I returned from my trip abroad, I had a lovely package from Fresh waiting for me. This place rocks!!!

MY LETTER TO FRESH ABOUT MY FACIAL:
Hi, how are you?
I was in your Spring St., NYC store and received a facial. I get many facials and was very excited to try out a Fresh facial as I hold the company and the products in such high regard.
This was not a facial, this was a washing of the face. I do more at home then I experienced at Fresh. I was shocked.
My experience:
The guy at the front when I first walked in was very blazae, not at all interested in me or why I was there. So I was excited when taken to the facial room. The facialist could not of been an a true estitechian as when I was telling her of the things I did not care for on my face she said nothing. She did ask if I wanted the correct & protect or the mattify & purify and I told her whichever was better for my skin. She then went to wash my face and do a light, very light, face massage, but never touched my neck, arms or hands. There was no steam to open my pores or eye mask to relax me and keep the light out. Also, there were no extractions one of the main reasons a person goes for a facial. And once she applied the mask she just sat on her stool and played on her phone. I will say her touch was gentle, but her heart was not into what she was doing.
I was told this was a «Facial Experience». The title of the facial: 60 Min Correct & Protect Facial Experience. This was not a facial. Nor an experience I want to try again.
Upon leaving I gave her a generous tip, that is what you do for a service good or bad, and once I did that she had me wait so she could go retrieve me samples. Had I not tipped her she would of never of given me her name as she never introduced herself nor handed me a couple sample packets of mask.
If this is the way your facial experience is: wash face, very quick only face massage, mask, cleanse and cream, then I have been going to spas and estitechains who practice their very craft differently, but I will respect your experience of it.
Please do let me know if my Fresh facial experience is the same for all of your customers or if I just received a unique experience.
Wait, I just found this on Unilocal,another piece of information I was not told about.
«After my treatment, she helped me out around the store to pick out a few products to purchase with my $ 50 giftcard (*the $ 50 you paid for the facial becomes a credit to use in their store. same policy they have if you get their regular $ 125 facials! how awesome is that!!!)» 10/​17/​2012
And here is another person saying the same thing: Yes, it’s $ 125.00, but you get $ 125.00 worth of product with it! So basically, it’s like buying $ 125.00 worth of product here and getting a complimentary facial!
And another: Facials are $ 50! And that 50 bucks can be used towards Fresh products. So, you pretty much get your facial for free.
No one told me about this. No one walked me around the store or offered to help me with products. I was more or less ushered out. Nothing was recommended or suggested. Glad I looked at Unilocal before sending this email to you. Now I am mad not just disappointed.

I called Fresh to book a facial for SpaWeek with Tara and she was very helpful as I had a few questions too in regards their $ 50 Facial SpaWeek Special (It’s my first time getting a facial here). On the morning of my appointment, she called to confirm my appointment.
I came in a few minutes early and Tara was there to help you check in. After a few minutes, Jessica called me to the back to start my facial. She was great! My face afterwards feels so soft and clean, and even the next day my skin still feels so soft and smooth! After my treatment, she helped me out around the store to pick out a few products to purchase with my $ 50 giftcard (*the $ 50 you paid for the facial becomes a credit to use in their store. same policy they have if you get their regular $ 125 facials! how awesome is that!!!)
I already am a fan of their lip products and Soy Cleanser so I got their new Berry tint balm (which Im in loove with!) and stocked up on another Soy Cleanser.
I am definitely gonna be coming back every SpaWeek here and recommend everybody to Fresh. I just love their products and hopefully they expand to more hair products =)

AMAZING! I had a quick «complexion» refresher (not a facial…) by Tara during spa week (just an intro to products).
I had a glow for days after their products and a few question that day on what I used on my face after they used some make-​up products.
I HIGHLY recommend you go to the store place and ask them and test out all the products… or just sit for a make-​up consult too and you will be shocked! SUCH a great NATURAL, polished look… it stayed on for hours and I had compliments left and right about how great I looked.
Tara was NOT pushy with selling items, and very helpful. I was originally going to just leave after getting their lip color hydration stick (which I can’t believed I lived without for so long), but 10 minutes later, on my own, added a face polish and cleanser since my cleanser from origins was almost finished.
I would suggest: Soy Cleanser, Soy exfoliator, and my absolute favorites… Sugar Face Polish and the Lip Treatment (plum color) … I think once I have more money to spare, I’ll get other makeup products since I saw what kind of effect it gave it my face.
I really am a new fanatic for Fresh products, and after using lancome, origins, l’occitaine — this one is right up there with my favs!
I also called in for a sample of the umbrian clay that I read amazing reviews about and Tara is sending it overnight for me.
I think its very client-​based and I definitely will just be calling in my products from the store.

Their sugar body scrub is beyond amazing. Their prices though also make you think you might as well just book a body scrub at a spa. Not La Mer product pricey but pricey enough that you think about whether you can just experiment and make your own at home.
Definitely a luxury for those days when you need a little boost and don’t have time to go in for a treatment.

I came here with J for the 50% off offer a few years ago and I went bananas!
I have a stock pile of beauty supplies, but how can you resist 50% off?

Oh. My. Goodness.
I walk in, ask where the fragrances are, and I’m offered a cup of tea?
Don’t mind if I do! I have always loved Fresh ever since finding out how fabulous their soaps are as additions to presents.
This location has everything, from kind staff (ask for Jessica), full candle and hair care supply (unlike Sephora, and other beauty suppliers), and a great array of products.
I love their lip treatments– the plum only looks dark! it’s sheer so you get a nice tint out of it :)
I also bought the Sugar Lychee perfume. Very light, and very feminine. 1oz at $ 32, it fit nicely for my grad student budget.
The BF is gonna get some «fresh» hugs and kisses this Valentine’s Day.
Much love to Fresh!

Great products that make me want to buy the whole store! Of course I don’t have that kind of money to do it so I have to narrow down my choices — brown sugar lip treatment, soy facial cleanser and brown sugar body cream.
I came here for a facial during Spa Week and their deal is amazing! You spend $ 50 on their products and you receive a free facial that is ultra nourishing and make your skin so tender and glowing!
They don’t have a typical Spa setup and plays funny music in the background lol but it doesn’t stop you from receiving a very nice treatment. I was totally happy with my facial (By Melissa, she is a sweetheart) and wish I could purchase their Anciene Cream and Serum! (Maybe for xmas!!!) because together they cost $ 500!
Everything here smells and feels great though despite their price. Definitely coming back for more!