From You Flowers

THE WORST FLOWER ARRANGEMENT COMPANY EVER USED!!! My arrangement did NOT look like the picture on their website. When I called to put in a complaint, they actually confessed that they did not send the arrangement that I purchased. So why have me pay over $ 100 for hydrangeas if you knew that you weren’t going to send me the correct arrangement!!!
Stay clear of this company.

I suggest that you do not use this company because they are basically a broker who will find a florist in your neighborhood to deliver the arrangement after you have placed your order. They have NO WAY to guarantee that the arrangement will look exactly as pictures because they don’t know what the florist has in shop. They hide behind this «substitution policy» that basically says your flowers may look completely different when they arrive because we don’t communicate with the florist to ensure that they can actually make arrangement.
The flowers delivered looked nothing like the picture online. I called to complain and was told that in order to fix and redeliver an acceptable arrangement, they’d have to pick up the old arrangement, which made an embarrassing situation even more embarrassing! Eventually I let them pick up the old flowers because they promised to make the second arrangement bigger and better! Instead they made the same ugly arrangement bigger and redelivered it. I am so embarrassed and will never use this company again.
They were more than happy to issue a refund after I emailed them the ugly picture of the flowers sent.

I’m not sure if this is the same company as the general one online. I ordered and paid for sympathy flowers for my aunt and uncle when my cousin died. They called on the delivery day and said no one wants to deliver out there except one florist whom doesn’t have the flowers you ordered. They will be made from whatever flowers the florist has and there’s no way for you to know what they look like. And we can refund you 20%. That is ridiculous. I canceled my order and am waiting for a refund.

I would give zero stars, I could. This is AWFUL.
I ordered flowers for my daughter’s birthday. Instead of delivering on time, a delivery person called her and asked how to get to her work place. He couldn’t find her for 1 and a half hour. It was almost 5pm and time for her to leave work. The surprise and good mood was ruined.
She send me a picture of the flowers and I was shocked. They look absolutely different from the picture online. I could buy myself 12 roses with greens and put them in a vase.
NEVER order from them again

My boyfriend ordered me flowers through your company (clearly) without checking you out on Unilocal.And, as one could easily predict from looking at your reviews on Unilocal,it was a complete disaster.
He ordered me flowers to be delivered on my birthday to my workplace and he even ordered them a couple days in advance, to make sure that I have them by my birthday. As I was getting ready to leave work on Friday my boyfriend spilled the beans and told me he wanted to surprise me with flowers. He said they might be at the front office so I called, but they weren’t there. He told me that you guys said they would be there, or else I wouldn’t have bothered the secretary.
For the next few days or so he called you guys and you claimed the flowers delivered. After my birthday passed I was over it, but for the sake of my boyfriend I wanted him to get them or get a refund.
Eventually he did get a refund, which seemed like an absolute miracle coming from your company! And somehow I actually got a little bouquet of flowers after like a week. The vase was a clear glass, plain and medium-​sized and a couple types of flowers wilted in just a couple days. I did not get any plant food with the flowers. My boyfriend told me that what he ordered and what I got were very different.
I have wondered how he found you from searching for flower delivery companies on Google and recently I cleaned AdWare off of his computer. We’re you a search result from the Adware?
When in doubt, check Unilocal

Just received my order.
Why are they still in business???
1. They use different kind of rose than what you see on the picture. TOTALLY different, its much smaller rounder cheaper and uglier.
2. The flowers come in super UNHEALTHY. It’s so withered that the edges are dead black. everything is falling apart and so. very disappointed because this is for my friend’s graduation.
3.Seriously no arrangements, you got raw flowers. I am serious.
Never again. sad face
and they never pick up customer calls, I have been remaining on the phone for like 20 minutes, still waiting.

Ordering was simple and delivery was as promised. My complaint is the product itself. I ordered their Sweeheart Rose Bouquet, but what my GF received looked like a rose bush on crack. The actual bouquet she received was nothing like the picture on their site. The bouquet on their site looks fuller compared to what was delivered. For the price I paid, I got totally ripped off. Like other reviewers stated, I should have read the reviews before I purchased these flowers from them. Never again.

I seriously can’t believe how this place can remain in business after they’ve screwed over so many customers, including me. I found them on Google, but I should’ve checked Unilocal before going with them! I ordered a bouquet of flowers to be delivered to my girlfriend’s workplace two days before her birthday. I was hoping she would get them early, but it became a real problem to even get them at all!
At first they told me they delivered the flowers to her. She told me nothing was delivered so I called them to check up. I waited on hold for about an HOUR until I finally got through to someone, but only on the order line, not customer service! Darren told me they would deliver the flowers the next day.
The next day arrived and nothing. No flowers yet again. So I called back. After another hour waiting on hold I finally hung up and tried again later. When I finally got through to someone (Darious), he said they would be delivered the next day.
Well, it was a total joke that I actually thought they were telling the truth because when day 3 rolled around there were still no flowers. At this point my girlfriend’s birthday had passed and my romantic moved was completely foiled because of this lame company!
I called them and waited on hold for yet another VERY long time. It seems if you press the extension to order flowers they’ll pick right up, but if you need customer service they don’t pick up for about an hour! But I’m glad I kept waiting on hold on the order line because at this point I demanded a refund. They promised I would receive a refund in a few business days and I actually did!
Thank goodness I was able to get a refund and I’m SO glad it was (just) for a birthday and they weren’t sympathy flowers… I will NEVER use this company EVER again. And I learned that I should’ve checked Unilocal before ordering. Just had to add to the other one star reviews so hopefully others can learn this lesson NOT to go with this company the easy way!

This was the worst experience I ever had buying flowers. The problem started as soon as I ordered. There was no confirmation, so it was impossible to tell if the order even submitted correctly. I called the number and after an hour wait I was put on hold for again an hour. Then the flowers showed up. Luckily I ordered another bouquet. It was 4 inches tall 5 pink roses that were sick. Then the charge was over what the rushed replacement was, 68.00. They will not fix it so I told them I would post it on Unilocal

My poor review is based on the fact that I paid for delivery by 12pm PST. My order wasn’t delivered until 5pm PST, missing the individual who it was intended for. I still never received a confirmation email for the delivery. I called 3 times just to speak to someone once for a total hold/​talk time of 50 minutes. They were willing to credit $ 7 of my $ 55, and I will NOT be using this service again.

Extremely disappointed with their service!!! I would rate negative if I could!!! I paid for my Mothers Day bouquet and added the deluxe for added flowers to the bouquet. Needless to say it was embarrassing when my mother received it. I could have purchased flowers at the grocery store for ¼ of the price and it would have looked better than what she received. Then I made SEVERAL attempts to reach someone from customer service and was in hold each time for no less than 15 min and I finally hung up after 30 min hold and NEVER spoke to one person. Even attempted by email with no responses. I will NEVER use them again and would NEVER suggest anyone to use them. Buyer beware: awful service, flowers, and way too expensive for the end product.

This flower company should not be in business. Ordered mothers day flowers a week in advance for sunday delievery. Unfortunately Flowers never came. Called numerous times to customer service and emailed them but no response. Finally attempted for the last time this afternoon and an «exhausted– sounding lady» answered. From her tone it doesnt sound like shes surprise with another upset customer. One star only because she offer to refund my money back. Sigh so dissapointing.

Semi-​satisfied with the service. Price was fair for what it turned out to be, but balloon ($ 6!) arrived deflated. I’m super bummed about that since it was ALMOST there, but the deflated balloon just looked sad.
I may or may not use this service again, but definitely will not order any balloons.

This place is a perfect place to order from if you are sending it to someone you do not like. I ordered a candy basket what my friend received was a basket with little candies all over it. A total mess. Not as pictured. I cannot believe they found it acceptable to deliver. Does the appearance of the basket mean anything to these people?! It was 90 bucks. I wanted it to be at least decent looking but it was awful and the worst candies are in there. The ones that are leftover from Halloween is what they put inside. Also keep in mind that no one answers the phone. I was on hold for 3 hours and they delivered this 11 pm. What a joke. Save yourself the money

Wanted to surprise my girlfriend with flowers for next day shipping… what a nightmare this was
Website: Easy to use. Beautiful arrangements. Many many options to choose from. Seemed like a legit site to use and to get your flowers from. Basically they partner up with local vendors around the recipient’s area and have them delivery it, but that may be the bulk of the problem.
Day 1: Suppose to arrive the next day as I ordered next day shipping. Suppose to get some confirmation that it was going through but never got one and tracked the flowers and never got an update. Called customer service to get someone who is helpful but really didn’t tell me any pertinent info since the florists wasn’t available. I had to fight with them to get 50% off the order because they were going to give me some bs 20% off the next order which I know I wasn’t going to take. I’m okay because I had a one day cushion and I ain’t gonna get mad at ya!
Day 2: Called again and they assured me it will arrive their on time and will accommodate me more if it doesn’t. I waited all day and once again never received an email or update and my girlfriend never got her flowers. Called again before the 6pm cutoff and they told me they cannot reach the florists again. They set me up with a new one this time bc the first one had issues. They said they booked me with a vendor who had full bookings… so I’m wondering why would you book it then? Poor decision making I believe.
Day 3: I’m at my girlfriend place and had to call customer service again to check on the flowers. They assured me again it will be there because they told me they spoke to the florists and beg them to make the delivery on time. At this point my flowers are free bc I had to fight the customer service rep for it but come on its all about the principal now lol. Of course they do not delivery it on the schedule time and when I’m not there they call me to say it has arrived. I am finally happy and tell my girlfriend that she got flowers with no surprise of course. but when we went back… it was the WRONG FLOWERS. So the local florists call me and tell me that they had to switch it back so I had to again wait. I’ll blame the website again bc the vendor seemed very pleasant and nice.
Day 4: Finally it came. My anger was all up on the flowers and I didn’t really care anymore. The purpose of the surprise is gone and the reason to have it is also pointless. Bottom line this site isn’t bad but just don’t use it if your in a rush to send flowers on time. Have at least apparently a 4 day cushion. Boom.

Okay, so I have used this service three times now. All times I used the «same day» delivery. Two of the those three times, I was very, very pleased. Gorgeous flowers!
The third time I ordered a plant and was told at 4pm that day that they could not find a florist and it would be delivered the next day. I had to ask for a partial reimbursement and they agreed to it.
I wish they would have let me know earlier in the day that my order would not be filled so I could have made alternative arrangements. Anyway, the next day my order was delivered towards the end of the day (again, upsetting. i wish it would have been made a priority since it was SO late). The plant that arrived to my BF looked NOTHING like the picture. I was so embarrassed. His coworkers thought I sent him a fake plant. I called the customer service line and they called the florist. The florist said that I was wrong and it looked like the picture. The Customer Service rep then says, well nothing I can do. you can email a picture if you’d like.
I emailed a picture and said I was very disappointed. They responded with an immediate apology after seeing picture and also extended an apology from florist (doubtful). They asked if they could redeliver as soon as possible. I say, yes, thank you.
The next day my BF receives another delivery. It appears to be just a random plant/​flower. While, very pretty and appreciated. I still don’t understand why I never received what I actually wanted to order.

The good: Website is easy to use. Payment and checkout process was smooth and fast.
The sad: This was the most frustrating customer service experience in my years of online shopping. The flowers were not delivered on the day promised, and they didn’t even reach out or notify me! I called and the recording said to send an email. I sent an email via the website, and the website said to expect a response in about an hour. The response arrived a day later.
In the meantime, I called again and got a person, although I had to sit on hold for a while just to get a straight answer on my order status. In the end, the flowers were delivered (thank you!), although I’m not certain how the looked… as I was embarrassed to ask for a picture after reading the other reviews and just relieved to have this over.
I was given a partial discount (after pushing for it) but the amount of time I had to spend just to get a status update (which should have come automatically) and to negotiate a small refund relative to the frustration was quite disappointing. I’m unfortunately unable to recommend this business.

Maybe I’ll be the first person giving this business 4 stars, because my experience wasn’t bad at all. I ordered flowers for my husband online, and the bouquet arrived 30 min late, so I complained by sending an email because of the delay. So, they answered me back they promised to refund some of the money. The bouquet was nice and almost the same as the picture and the message was written correctly. So overall I can say that my experience wasn’t that bad, even though that after I paid, I went to Unilocal to read their reviews and honestly I freaked out of having the same experience of others.
After today, for sure I’ll use their service again:)

Their same day delivery is a joke. I’ve been calling all day to follow up on an order and have not heard back yet. It’s now after 5pm in NY and my order has still not arrived. I wish i had checked this thread before ordering.
**Update**
So the basket they sent was a completely different order than what was ordered. I specifically ordered the Super Sweet Snack Gift Basket since my husband doesn’t like chocolate and what did they deliver? A basket full of no name brand chocolate. Got 50% refunded back since they wanted to go back and pick up. Of course 4 days after it was delivered. This service is a joke.

The worst company to buy flowers. I used them 2 times and on both times the delivery is a huge disappointment. 1^st time using them was a complete failure, they could not deliver because they could not find the address. They did not even bother calling me to notify me. 2^nd time is another failure, Valentine’s Day delivery at 6pm is unacceptable. The flowers are dead looking when they arrived. What kind of company does this to customers? A ½ a star would still be generous. I cannot and will not recommend using this company even to people I dislike.

I received my order on time & fast, but I got disappointed when I saw my order, because it was not match with my requested, the amount of flowers & quality & the worst thing, was bad and wrong hand written message on the Valentine’s day card that I requested, the balloon was wrong also, I ordered valentine’s balloon but it wasn’t.
Overall I am so disappointed with them & I will never go with them again.

This is a HORRIBLE business. Let me start by saying, I do not like giving anything less than great reviews, so for me to do this-​it took a lot of disappointment. This is actually the 2^nd time I use this business. You know the saying, 1^st time shame on you, 2^nd time SHAME ON ME. There will not be a 3^rd time! Both times, my flowers WERE NOT DELIVERED ON THEIR SCHEDULED DELIVERY DATE.
Sorry for the caps, but I wanted to add emphasis to that fact. I am currently on hold waiting for customer care for the past 40 minutes (And this is only after I was waiting for 30 minutes and was disconnected) I did manage to speak to someone at 730am this morning who told me she couldn’t do anything for me since the florist was still closed and if I could call back after 9AM. I sent them emails yesterday and today and even though their website states that they will respond within the hour, they NEVER respond.
I also spoke to 3 different representatives yesterday (the day the flowers were supposed to be delivered). The 1^st representative told me that the flowers were delivered at 2:41, I spoke to him at 1:41 and told him that wouldn’t make sense since that time was an hour in the future. He seemed confused and abruptly ended the call. I checked in with my friend (who doesn’t know she’s getting flowers) just to check in and nothing. I almost end up having to tell her about the flowers. I call again, wait for a bit to speak to someone and the 2^nd representative states that the person I spoke to earlier was mistaken and the flowers had not been delivered. She stated that the flowers were on the truck for delivery and would be delivered before 5pm. She tells me to call back later, to check the status. I call for a 3^rd time and speak to another representative that tells me that they are on their way. At this time, it is literally 4:55PM. My friend leaves in 5 minutes. I’m placed on hold again and then told that they do not know why my order wasn’t delivered. They offer to send me a 20 dollar credit for a future order (which I never receive). At this point, I ask if it will be delivered tomorrow and they state they believe so and that I have to call tomorrow. Well, here I am, the next day still on hold. The funny thing is I did connect with someone in the sales department today and they tell me they can’t help me and that I would need to speak to someone in customer service. I explained to her that I was waiting for over 40 minutes and had my call disconnected. She then stated that I could email and then I told her I did email yesterday and today and had not heard back. She apologized and said that it was busy on their end.
NEVER AGAIN! (Just hoping my friend gets her flowers today)

Ordered three times from the online company,
. NEVER AGAIN!
First time they never got delivered. I figured it was a fluke, got a refund, and tried again. This time the flowers arrived in horrible condition, looking NOTHING like what they showed on the web site.
I was given a decent credit, so thought I would use the credit to purchase an arrangement for the 94^th birthday of a friend. She was having a party in another state that I could not attend. Needless to say, there were several floral deliveries that day to her home. Apparently mine was delivered without the message I requested, so she didn’t even know they were from me.
I will NEVER order from this rip-​off web site again. What a waste of money and good will.

DO NOT ORDER from this company
ITS A SLEEZY BUSINESS that overcharges for flowers and delivery
follows up with constant offers to take adantage of $ 12 store credit
and finally enrolls you for magazine subscription without your knowledge

I called the 800 838 8853 number —
spoke with a woman named Phylles promptly. She was kind and helpful. She directed me through the entire process — I was looking to find nice flowers on a budget. I even was able to use a promo code I found from a website that gave me free delivery. This is the best deal I was able to find online. Fingers crossed they will turn out beautiful and show up on time. But overall I was very pleased with their customer service and guidance provided through the phone when ordering. The price turned out to be perfect for my budget. Every other website online has hidden fees they wait to hit you with until you are checking out… after you have already taken the time to plug all of your information into their system. Do yourself a favor and just call this place — — and be done with it! I know I will next time.

From You Flowers deserves NO stars but Unilocal requires you to leave a star to write a review. They guarantee same day flower delivery with an extra fee and do not honor that guarantee. I ordered flowers for a friend who had a death in the family to be delivered in the same day and they still have not been delivered. Do not trust this company. They do not honor their guarantee.

I have ordered flowers from them twice. Both times I have paid the extra fee that will guarantee delivery before 12 noon. Both times they were late. I will never order from them again. I will admit they have great prices; but sometimes you get what you pay for. Don’t order from them. Unless you are the type of person who likes to do business with people that will piss you off.

I ordered a bright beautiful bouquet of flowers from them for $ 150 so I was expecting to be wowed. I was so underwhelmed to the point of being pissed off. Here is a laundry list of reasons why I wish I could give ZERO stars.
1) The bouquet should have come 3 feet tall and 29 inches wide. The one delivered was 1’11 inches tall and 12 inches wide but if you count the one branch that stuck out on the side then it would be 18 inches wide. That’s 13 inches short and 11 – 18 inches thinner depending if you count the one branch or not.
2) It’s supposed to have orange roses, sunflowers, and yellow kangaroo paws, accented with fresh greens. No orange roses AT ALL not even one, NO kangaroo paws, the fresh green plants looked like weeds and have no beauty to them.
3) The bouquet was supposed to be delivered in a «charming handled basket» which should look like large brown basket with different shades of brown woven through. These were delivered in a small STARK WHITE basket that looked like it belonged to a 5 year old on Easter Sunday.
4) I ordered same day delivery flowers on the 24^th of December. I understood they may not arrive on the 24^th or even the 25^th but they arrived on the 28^th. A «same day delivery» flaw I could have overlooked if what I ordered was actually delivered.
You can basically say I didn’t receive what I ordered at all. When I called to find out the issue the customer service rep looked up my account and there was a note on it stating.
«We were out of what the customer ordered so instead of not sending something, we put together something beautiful with what we had in stock.»
NEWS FLASH — I ordered that bouquet because that’s what I wanted. You should have called me and notified me of the «out of stock» items I wanted and maybe I would have chosen a new arrangement with what you had but instead you chose to decide for me. Unfortunately, what you thought was beautiful looked like a child’s arrangement and no where near the sophisticated bouquet I ordered. What was even more disappointing is that maybe I would have been able to look past the design/​color/​flower flaws if you would have at least made it the size it was supposed to be but you delivered something almost half the size of the original order. BIG MISTAKE!
I ordered these flowers from Pennsylvania and wanted them delivered to California as a gift to a friend. I’m assuming they thought there would be no way I would know what was delivered and completely cheaped out on my order. Thankfully I was refunded for my purchase but you can be sure I won’t be ordering from them again.

I always buy from proflow​ers​.Com and I decide to try fromy​ou​flow​ers​.Com first of all Their charged me 82.99 for premium flowers and I recived 12 cheap flowers with some baby flowers second of all the delivery process mess the surprise that I had for my wife anniversary
Biside the 82.99 I paid for the flowers I paid extra 4.99 for the flowers to be delivered before 12:00 pm cause we were planning to go out to eat. The flowers I ordered never got home before 12:00 am and they neve call me to let me know what happen with my order, I had to waist my time to send them email and call them. By 3:00 I had to go out for flowers to a local shop and I paid 50 for a much better one, so when I came back at 4:00 pm they left the flowers in my neighbors apartment. I cancelled and got my money back what a shame fromy​ou​flow​ers​.Com

I ordered flowers twice through From You Flowers, and both orders were disappointments. On the first order I had paid $ 15 extra to get three balloons with flowers, and the local florist either forgot them, or they decided to save money by not providing them. On a follow-​up order, I paid $ 10 extra for the «deluxe» version of a floral centerpiece. What my wife received was a VERY sparse floral arrangement that looked nothing like the online picture, AND it was missing one of the two candles pictured online.
From You Flowers has violated my trust, two times out of two. I will never again purchase from them, and I recommend that you avoid them as well.
AS AN UPDATE, their customer service did respond to my two complaints quickly, and made good on both transactions. Whether I would trust them again is still up in the air.

This is the WORST florist my family has ever used. My dad ordered flowers to my cousin’s place when I was in NYC for my birthday weekend. They called the day before and said they couldn’t deliver the flowers anymore. After speaking to someone else, they said they could deliver the flowers. However, a couple hours later another person contacted him to tell him the flowers could not be delivered. To make up for their mistake, they said they would deliver a bigger flower arrangement the next day to my work. At 5 pm there were still NO FLOWERS and I had to go home. The flowers never came and we will never be using this company again.

Use this company twice and in both times their service and flowers are big disappointment. There will be no third time, for sure.

I have order from these florist twice once for my wife i sent flowers to her job I paid for same day delivery and extra for a 4 hour delivery window needless to say they got there way pass the window my wife was leaving work when they finally came. I would have wrote them off but i was given a 20 dollar credit. I sent my mother in-​law flowers for her birthday I called to find out where these flowers are the lady on the phone was rude, for what they charge you can use any one of the florist services

DONT ORDER from the From You Flowers website or you will be completely embarrassed. I used them for a friend’s mother’s funeral & ordered what appeared on the website to be a funeral display. What arrived at the funeral home was a disgrace to any florist for the money spent. It was so small & didn’t look like it came from a florist. The card message was wrong & handwritten chicken scratch. I was mortified. Had it been appropriate to take a picture during the wake I would have. Called afterwards to complain & I didn’t have any pictures (who takes a picture during a wake?) & some type of flower made it to the funeral home, they considered the order fulfilled & offered me a discount on my next order for my disappointment. Are you kidding me? Do you think I will place ANOTHER order? Save your humility & order from a different online floral company.

Through work we were referred to this website to order flowers. The prices are great and everyone I have sent flowers to whether to my Mother in NJ or my Mother In Law in Maine were thrilled by the flowers. Loved the size of the arrangement as well as the variety of flowers used and how long they lasted.

Same complaint as everyone else. I could kick myself for not checking the Unilocal reviews for this service… Paid the extra delivery charge to have the flowers delivered before noon, on top of same day charge and flowers arrived at 6PM. Really??? It was for a 40^th anniversary and they attached a deflated happy birthday balloon. Really??? Simply horrific!!! Horrible, horrible company. I complained and they refunded me the delivery charges, however, the order was an utter disaster. DO NOT USE THIS COMPANY!!!

This review is also from my «You flowers» review which is of the local vendor that delivered these.
Receiving flowers should be a pleasant surprise not a stressful debacle. My fiancé sent me some flowers because I had a rough week at work, and lo and behold it actually made everything worse. I can see from the other reviews here that I’m not the only one.
The actual flowers themselves are so-​so, and the vase was very tacky. IT IS NOT AS PICTURED AS THE ONLINE PHOTO. In the online photo there are 6 roses, and there are only 4 and a lot of filler in what I received.
First I get a call saying they are 45 minutes away, but I have to go to work so they said they would try to get here in 10 minutes (which obviously didn’t happen). Okay that’s fine so far, I let my doorman know that there should be a delivery for me on the way.
The next thing i know, I get a call at work saying «Your flowers are delivered! I left them with your neighbor!!» WTF! THIS IS NEW YORK SON! Don’t leave it with my shady neighbor that I’ve never spoken a word to. Why would they not do the logical thing and leave it with the doorman? Instead they made it a hassle for my neighbor and for me. Overall I’m pissed and I can’t believe that there are people that idiotic who have a job. Was it your first time delivering flowers?
Anyway they eventually sent someone many hours later to fix this mistake, but God I’m annoyed. WORST EVER!

I ordered the Bright Blue Sky Bouquet to add some cheer to my sweethearts day. What was delivered? The Dark Sky of Death!!! Who puts Dark Red flowers in a Bright Blue Sky Bouquet? Horrible! Disappointing! Shameful!
I’m waiting for the company to respond to my email.

My coworkers and I ordered some flowers for a co-​worker, who’s mother had passed away. I went to the website and ordered the plant for $ 59.99 and paid $ 25 delivery fee (we did get a $ 10 discount). The plant she received was an embarrassment, it was all over the place and the Moss was dry and even coming out of the pot. They didn’t even take the time to really put it together. I am very disappointed that this is the plant she received. The only nice thing about the plant was the pot. I’m posting a picture so you can see what was delivered. I called and let them know about the plant I received vs the description on the site (actually said it would have flowers). Customer service wasn’t horrible but all they could do was give me an $ 8 discount. We are never ordering from this site again. This plant was not worth the headache. Never using this site, ever!