Gotham Mini Storage

Location is good and price is right, its open 7 days a wk but they close earlier than I would hope for. They did a price match when I first signed up as well as a free move-​in truck. Lastly, you can also have deliveries sent there if you have porch pirates in your hood.

RUN screaming into the night from this place. What once was a clean, well-​managed and incredible facility has turned into a cesspool of deceit, games and filth. The place is managed about as well as a taxi driver’s armpit with even less care for the customer by the so-​called managers. The facility is falling apart, with the elevators breaking every day for some excuse or another. The cleanliness, or lack thereof, is a clear indication that you need to bathe in clorox after you have vacated your already over-​priced storage unit. They get you with low prices and then jack up the rates every few months citing «Due to increased costs…» And they change the rules and rates for accessing your unit ²⁴⁄₇. Since our rental began two years ago, this has changed at least a six times. And for whatever reason, their computers are always having problems wherein they mix up entrance codes, can’t find your records, etc. Though our personal favorite is the clear lack for regard of safety and security, let alone their «staff» actually following the facility’s rules. As an example, the Red Bull Promo «Models» (if you saw them, you would understand what I mean) pull into the truck loading spot with their Mini Cooper, sitting there for hours. There is a clear sign that states it is for moving trucks only. When you complain to the staff, they say they can’t do anything. So you end up waiting for a Mini Cooper to move out of the spot that is intended for the 20-​foot truck you are driving because these wannabe pop-​tarts can’t be bothered to read and the management won’t do anything about it. Really? Wow.
Manhattan Mini Storage was once the plague of the storage solution in NYC. It is now our savior. We cannot get out of Gotham Mini Storage fast enough.
Oh…and if you think Adam, the so-​called «Manager», is going to help you… you are SORELY mistaken. They have run what once was a fantastic facility right into the ground. Save yourself the headache, and the money, and go to Manhattan Mini Storage.

I’ve been shopping around for a great and trusted storage facility which can be hard in NYC. I found Gotham Storage on Unilocal and used them for pick up and delivery for my apartment! I scheduled the day before and it was easy and efficient! Yves my driver was so amazing and great! Extremely professional, and on time. Exceptional customer service from pick up to drop off. When we got to the storage facility, Yves took his time and walked me through the whole self storage process by giving me a tour so I’d feel comfortable and self sufficient using their facilities! Met the whole staff, and they were all so pleasant and incredible. Any questions I had, they had answers. Any challenges I had, and they had solutions! I highly recommend, and If you have the option, ask for Yves! He’s the man, and I totally enjoyed my experience with him!

Gotham Mini Storage is a complete and utter scam.
After you sign a contract they change rules, access ability and even worse RAISE THE RATE EVERY THREE MONTHS. The staff, or shall I say trolls that manage the office are nice until you sign up. Then they are rude and inconsiderate at best afterwards.
So if you like to sign on to a a facility that will increase your monthly cost by 15−20% every three months «due to increases in expenses» then this is the place for you.
Oh, and beware of bedbugs! The building is infested with them. To date they’ve done absolutely nothing about our complaints. Most of our possessions have been thrown out rather than go through even more expense to treat it.
No wonder there is a bedbug infestation as most of the vendors on the 39^th Street Market on weekends store the crap they are selling at Gotham. The vendors wares look like street finds so you do the math.
Avoid this place like the plague. Or you may just catch the plague if you even step into the one solitary restroom available!

Be careful if you are not a business and need to have the ability for 24÷7÷365 storage space access. If you are not a business and have a contract which allows you to access the full range of services offered to the private sector, I would suggest that you use another storage space corporation that allows users who have contract’s for a storage space, such as some other well established places that I don’t have to name. You will have plenty of problems with accessing your own personal belongings due to a two tier operation here. Ask tons of question and read your contract carefully, as they do not mention that if you are a corporate entity, you should be using a different contract, which is what happened in my case. A corporate entity paid for the first few months along with the lock, which I told her to purchase somewhere else due to the huge amount of money charged for purchasing a lock on-​site, yet I signed a contract with my personal name– even though a corporate agency paid the initial bill attached to a contract with no corporate privileges included. Also, the bathroom is disgusting and I will refrain from writing about what I mean by «disgusting» — subway stations have cleaner bathrooms. Also, it is open to anyone who wants to rent out the rooftop for a party. If you are looking for a storage space with a rave scene afterhours? Perhaps Gotham is for you. Unless you have a unit in the building. Then? You’re open to intoxicated nightclub participants breaking into your unit, potentially. Lots of cameras. Too many in my opinion. Music playing constantly — so, beware that if you don’t like certain types of music? You’re going to never want to get anything from your storage space. Blinking lights are added bonus — if you have epilepsy? Don’t consider renting a unit in this building. It’s pretty much set up to trigger flashbacks and seizures. Shall I continue…
They make up rules as they go along. Not really a place where I can trust. A contract between myself and Gotham? Violated constantly by Gotham. Can’t be bothered to sue. Left mostly everything I owned and took what I was able to carry out myself. Lost mostly everything I owned by putting in a «storage unit» at this place.

Was trying to find the DHL page for this address and could not… apparently they are connected to Gotham Mini storage. Just wanted to say that I had the absolute best experience shipping with DHL the other night. The girl Sia who helped me could not have been more wonderful, helpful or good at her job. I live in Brooklyn and I will be sure to go all the way into the city to 10^th avenue and 38^th street just to ship here again– that’s how great an experience it was. Seriously, thanks for all the help!

I am very pleased to write this review and give these guys 5 stars. The staff is very helpful and courteous and the storage facility is immaculate. I was very lucky to find this place when I needed it the most.

In panic mode, I realised that I needed another box for my move out west. I ran out the door hoping that Gotham was still open. I got there exactly when the door was locked but the employees looked like they were cashing out. I tapped the door pleading if they could let me in. An amazing employee without hesitation let me in and purchase the one box that I needed. Needless to say, customer service is their highest priority! They turned my panic into calmness. Well done!!!

I moved from NY to NJ and had to put my things in storage for a month. I chose Gotham based on location and I am glad I did. I had a great experience with Gotham. The customer service is excellent. The staff was all very nice, the facilities are pleasant and very clean. Huge elevators make it easy to load and unload. It was actually fun to go there. Highly recommended!

My best friend and I were moving from Boston to New York and needed a place for our things for a couple months. We got a locker, and though it was smaller than the dimensions listed online we got everything inside. Gotham is a really well-​located and affordable option (with their summer promotion). At first, we were nervous that it might be a you-​get-​what-​you-​pay-​for deal but Gotham had great amenities. The facilities is fairly new and clean; the units are air conditioned and they have ample ladders and carts for moving. The front desk is great and service was on point (both in person and whenever we called).
Because we moved from Boston, they were kind and generous in accomodating us moving out. Our driver was amazing – 5+stars for that service!
One thing to note (and this goes for other storage facilities too), you probably want to buy a lock in advance to use as they do not provide locks.
Would recommend.

Super friendly staff and very helpful. Needed a place to store my daughters stuff as we were moving her out of her dorm. They picked us and her stuff up on time @ her dorm, Marymount Manhattan for no extra charge. Very reliable, great prices and month to month prices which is just what we needed. Highly recommended!

Please do not be fooled by some of the reviews. The lack of professionalism and poor customer service is appalling. I would not recommend this storage company to anyone.

EXCELLENT!
It was my first storage experience. I confess, gotham mini storage was not my first option, however I’m beyond satisfied !! The price was reasonable as a student, and the driver who picked my stuff was very sweet and helpful! The facility is very neat and clean. I was impressed that it was not dark gloomy storage but more colorful and clean. Thank you !!

What a wonderful experience! I had to find a storage facility in New York City because I was moving from a storage facility in NJ. Was I lucky I found Gotham Mini Storage. From my first experience with Enrique and Fernando, to having a smooth hassle-​free move, I can’t say anything but wonderful things about Gotham Mini Storage. The place is so clean, and the staff that works there is friendly and knowledgeable.
I was nervous about my actual move from one place to another, but Enrique calmed my nerves and it was a truly pleasant ride in the van that they provide. The location is perfect for me and I will recommend this storage facility to anyone!

Super affordable and good customer service. Facilities are very clean and easy. Staff really friendly. We had a booking mixup because of a holiday and then bent over backwards to get it fixed the same day. Saved my move. Highly recommend.

As a drummer in NYC I’ve found this business irreplaceable. Not only are they right in midtown where I do a lot of work, the staff is friendly and understanding. I called after a gig when they would normally close and they still let me in. Not to mention the prices are beyond reasonable. I feel completely safe leaving my instruments, which are my livelihood, in their hands.

Really good staff, pristine spaces, good rates, convenient package-​receiving system, a safe environment, and generally the best storage space I’ve ever rented from (and there’ve been a lot). I just wish they were open later, but I guess I can’t have everything. :)

finally got through to the manager and he cleared everything on the account. two months later i get an email saying there’s a lien on the account and i owe $ 1000. worst company ever. do not rent from them. you’ll be dealing with incompetent management for months.
UPDATE: Spoke with Adam, who was finally able to resolve everything after months of BS. Only person worth dealing with at that organization

Ok– so I never thought I would ever ever ever need storage. But when I found out my office was relocating to Brooklyn to a space that hasn’t been built yet– I needed somewhere to put our supplies for six months that wasn’t at the west side highway.
I found Gotham on spare foot which had a mistaken deal listed that they honored anyway, and there were yummy snacks & it was SO clean. Michael, who showed us our unit, was super patient and we picked the «right» one and helped us clean and move things (which he needn’t have done, it was just an extra kindness.)
I’m so stoked to have somewhere cozy (with climate control and free coffee) to visit when I happen to need grab something— a far cry from other units I’ve visited: cold warehouses with broken bathrooms. Yuck!

If you need to store your stuff, hands down, this is the place to do it. I shopped around at quite a few places and Gotham Mini was the most competitive. And not only with the actual storage unit, but also with their moving and packing supplies. They have everything from boxes to bubble wrap to tape. I used both services and was very impressed with the value for money.
The facility is great. Neat and clean with a huge elevator to be able to take all your stuff at once, as well as trollies to make the task easier. They also offer a FREE pick up service. Please note, not a moving service — but the pick up service is very helpful if you can find a friend to help you out with the loading and off-​loading.
In addition to that, their customer service is second to none. This is the best part about the company and the main reason for my review. They care about YOU, not just how much you are spending. They really look after their customers, as individual people. Every single person I dealt with there was friendly and personable.
Give them a try, you won’t be disapointed with your decision.