Gotham West

There are some great things about this building, and also some things that aren’t so great. But the good far outweighs the bad. I’ve been living in the 550 building for almost 2 years in an alcove studio on a higher floor that faces north.
— The units are very well designed and finished. I have a huge walk-​in closet – rare for a studio. There is lots of storage in the bathroom. The kitchen is very nice with beautiful wood cabinets, high-​end appliances (KitchenAid), including a hidden dishwasher, and nice composite countertops. There is also a Bosch washer and dryer in the unit, which is a HUGE plus. The floor is like a light-​colored wood laminate, which is very nice. The A/​C unit keeps the apartment sufficiently cool in the summer and heats very well in winter, although it can be a bit noisy when it turns on, making weird clicking noises.
— The amenities in the building are fantastic. The roof is absolutely stunning, with an amazing 270-​degree view of Manhattan, and in the summertime, one of the staff mans the bar. He keeps your drinks for you and even makes sure you and your guests’ cups (no glass allowed) are always filled. The gym is great, with pretty much everything you need to have a complete workout, with separate rooms for cardio, weight training and group classes. The market on the ground floor has about 8 different options for food and they are all delicious, although definitely on the pricey side. The bike valet at the bicycle shop is a great perk – just call down to pick up your bike and then leave it there when you are done and they put it away for you. The residents’ lounge is huge and modern, with a very cozy gas fireplace.
— The concierge/​doormen are generally pretty friendly. As with most buildings with doormen, they will hold your packages for you, facilitate your dry cleaning pick-​up/​drop-​off, and there is even a cold storage for groceries. The security is surprisingly a little bit lax for a building like this though. It’s pretty easy for anyone to get into the building, since there is no fob required for the elevators. Guests are supposed to check in at the front and then they buzz the unit, but if the concierge happens to be doing something in the back, anyone can just walk right by. If you look like you belong, they don’t really question you. For me, this is a little bit of a concern.
— The walls in the apartment are pretty thick, and I have never had any issues with noise from my neighbors. I did have a lot of problems with noise from the Pacha nightclub and Hudson Terrace when I first moved in, but it seems to have gotten a lot better over the past year. Every once in a while though, I do hear the bass sound, and I have to sleep with ear plugs.
— The management is very responsive and I have always had any maintenance concerns resolved very quickly. The building seems to be very well managed.
— The units are expensive. For a studio, my rent is very high. And I do have a slight issue with the fact that there are also low-​income units mixed in throughout the building.
— When I moved in, I paid one month security deposit due to my good credit, which was refunded a month later as a perk, and I signed a 24-​month lease with two months free. It remains to be seen whether they raise my rent at the end of this period (I’m hoping not!)
— The biggest issue I had occurred back when I first moved in. I was shown a unit on one floor that I really liked. We went back to the leasing office and I immediately said that I would take it. While he was getting ready to draw up the papers, he apologized and told me that the unit was no longer available since he had just gotten an email from someone that was taking that unit. But he told me that I could have the same unit one floor above for $ 50 more. I asked for him to ask the management to waive the $ 50 given the situation, but they refused. I can’t help but think that it was a little bit of a bait and switch. I asked for them to waive the monthly amenity fee ($ 50), but they also refused. So, the leasing agent said that he would make it up to me by giving me some gift certificates that I could use at the market, and a nice welcome basket when I moved in, but this never happened. Minus one star for that!
— Finally, some people think that the location is a bit out of the way, but for me, I really love the neighborhood. It is very close to the running/​biking path along the West Side Hwy, which is great in the summer. 9^th Avenue is only a short walk away, where there are tons of great restaurants to choose from. And the nearest subway entrance (A/​C/​E) is at 8^th and 44^th, which is really only a 10-​minute walk away. I’ve gotten used to walk to my work near 5^th Ave, which is a 25-​minute walk, so a 10-​minute walk to the subway is nothing.
All in all, this building is pretty great. I don’t have many complaints, and assuming that my astronomical rent doesn’t go up any higher, I would probably make the decision to stay.

I’ve lived in the building for the past year in a fantastic corner studio and have liked it so much I’m upgrading to a 1 bedroom on a high floor next month. Nancy and Toby from the sales team could not have been more helpful throughout.
The building is beautiful and very well maintained — with one of the best 360 degree rooftops in the city. This helps make up for the fact that it’s a bit of a hike to the nearest subways. The units are great with lots of layouts to choose from. Common areas and gym are really nice as well. It’s great to be able to use the conference room from time to time if you work from home like me.
All the guys at the front desk are fantastic and very friendly.
Plus you have Gotham West Market right downstairs and Hudson River park waterfront a block away. Overall a great choice in Hell’s Kitchen!

This review unfortunately is to complain about unnecessary elevator noise heard in my unit since I moved in. I reside in the 511 building. A Studio on the top floor and it is next to the elevator shaft. It is a lovely affordable housing unit for middle income patrons. Since moving in, I have heard loud elevator noises through the walls. The noise occurs when the gears switch to open and close the elevator doors. I have complained 3 times to the property management team with no avail until finally Anthony Grimaldi said he would come to investigate the compliant.
Sadly, when Anthony Grimaldi came into the unit to «quantify» the disturbance, it was the middle of the day when the elevators are not active. He set the elevator to stop on each floor however, he did not set the doors to open and close. He stated that «all new elevators make these noises». Where the problem is intrinsic to the elevators he suggested that I move my furniture around and purchase a rug, and that not everyone will be happy living in a large building, and that there would be things I need to get used to living here. He also suggested that they can «open» the walls of my unit and they can add more insulation to abate the noise. That was 4 weeks ago.
As a native of NYC, I have lived in many areas. I have lived and visited many apartment buildings, even in this area and 1. The elevators do not make noise 2. In units next to the elevators, they are not disturbed by the elevator.
I was ecstatic about the «affordable housing» opportunities made available by the city of New York, and being here since December 5^th, 2014, it has been a smooth transition. I thought once I was settled with furniture in the unit, the sound of the gears switching wouldn’t bother me and the mass of the structures would absorb some of the vibrations. This has not been the case. I do not believe that ANYONE should pay the large amount of $$ even for affordable housing per month to hear gears shifting in the elevator shaft every time someone goes in and out of the building, to their floors, or orders delivery. I am very disappointed in the way this has been handled by the property manager. I recognize that there may be a lot of complaints, but this is should not be in the standard of Gotham West.
I pose these questions 1. Would my complaints be taken more serious if this was the main building on 550 W45th Street? 2. Would you like to live in this manner for 12 months at a facility that more is expected from? 3. Is this what I should expect?

Went to the leasing office last weekend. The girl at the leasing office was rude, and very rushing. Sorry, with your building being in a suburb of Manhattan, you can’t really afford to treat the customers like that.
FYI, the price they quoted me for a one bedroom 720ish sqf was about $ 4800ish Net price, meaning they are giving you 1or 2 months off. The full price was $ 5200ish. So keep in mind if you move here, the next year your rent will likely to be over $ 5200 without a month or two off. The apartment we used to live in charged about $ 4300 – 4500 for 770 sqf and it is in a much nicer location. WF and subway downstairs. I really wonder who would pay $ 5200, OR EVEN $ 4800 for a 720 sqf apartment that is about 15 – 20 minutes walk from the train.

This place should be avoided. Not only is it overpriced for its off the beat location (3 avenues to subway), but it’s leasing arm does not warn anyone about the noise problem from club Pasha for people choosing apartments on the W 45^th street side. Noise from the bass music from midnight to 4 am on weekends is very annoying.
The building has slanted floors and the heaters pop like 1960’s radiators when heating. Not good for new construction. There are good reasons this place is far from fully occupied.
The building isn’t worth the money paid (4K for a one bedroom), and with the many other problems we’ve experienced but won’t expound upon, we would rate it zero if we could.

When I first moved in, there was a bit of a night club problem at the weekends with noise, but heck, it’s NY! Anyway, the building has sorted this out and I haven’t heard a peep for months. The NYPD are great at sorting it out anyway! I LOVE this building. The front desk are amazing — especially Brett, Niall, Mike and John — and management and maintenance, headed up by the fabulous George, respond quickly and professionally to the VERY few problems that arise. One thing I would say — make sure when you lease that you don’t move in to an apartment where the owners leave their yapping dog for hours; it will drive you nuts. I have had to move apartments as a result, but management and leasing have been very accommodating. I love dogs, but think it should be compulsory for owners to have dog sitters if their dogs get distressed at being left. It’s the ONLY thing I have complained about — but, as I said, it’s been sorted. Life is not about the problems, but about how efficiently people address them, and GW has done that. It’s just the BEST. And I am REALLY the fussiest person on the planet!

We’ve been living at GW for just over a month now and couldn’t be happier! The building is gorgeous and the front desk staff is very friendly. The maintenance crew do a great job at keeping the building looking great. The rooftop is definitely one of the best features of the building. Love enjoying a glass (acrylic I mean, no glass allowed on the roof… lol)and watching the sunset.
Having the Hudson a block away, including Pier 84 with its dog run and weekly events, is a nice perk. Of course, having Gotham West Market downstairs is great too (just not great on the waistline).
Read the complaints about the noise from Pacha and I haven’t experienced it. We are on the 28^th floor facing west (toward the club) and have no complaints relating to the noise. Maybe they are on lower floors or closer to the north corner?
We got some great deals when we moved in, so definitely ask (and don’t bother to go with a broker… they have a leasing office open to the public).
Finally, love that it’s a very pet friendly building. We have two dogs and it’s nice to run into so many other dogs around! :)

I agree with a previous reviewer regarding noise. The neighboring dance club (Pacha) will often open its front doors, forcing everyone in a 2 block vicinity to endure the loud dance music. Unless you can sleep through noise, do not rent at this building until management can guarantee (in writing) that they have fixed this problem.

For what is supposed to be a luxury building (at luxury prices), the building has several issues. A brand new building with radiator problems where it sounds like someone is banging pipes in the walls (when the units are off!). And if you are unfortunate enough to sign up for an apartment in the northwest side of the building you’ll have the pleasant surprise of the techno club (which is not disclosed by the management). Good luck getting sleep! The front desk staff are very nice, which is the only plus.

Competitive rent and nice gym. Building was poorly designed. If you get a floor to ceiling window apartment beware the blinds provided do not confer the entire window. Had related problems with the heater. Front desk staff are great. Management, not so much.