Groomingdales

Have been a long time customer. Not anymore!!! Awhile ago my Yorkie;s ear was cut with a scissor. I was offered a few grooming. Several weeks ago the same dog received an corneal abrasion of the eye. This necessitated a trip to vet, exam, insertion of dye to visualize the abrasion and antibiotic drops to be instilled in the affected eye for 10days. Abrasions can lead to blindness. I called the owner Marianne to report this and she said I will tell the «girls to be more careful». No more for me, moving on !

I’ve taken my dogs here several times, but I’ve had it with the woman at the front desk.
When I was unhappy with the service there, she basically challenges me to go somewhere else to get my dog groomed. She belittled me, and laughed at me when I told her I wasn’t comfortable leaving my dog there again. She had this «go ahead and do it» and a «you’ll see» attitude instead of being apologetic.
Instead of trying to one up your client and prove to yourself that you know it all and are always right, maybe take a moment to realize who is opening their pocketbook and paying. You’re nothing without your clients.
If you would’ve acted understanding and apologetic and showed some empathy to how I felt about the situation, I would’ve probably been back because the grooming wasn’t bad. But they way you laughed at me and made me feel like crap made it so I can’t come back there anymore. I have too much pride to return there after how you treated me. You lost a customer who has been coming there for years and has spent not hundreds, but thousands on two of my dogs.
I’ll never return because of the attitude of the woman up front. Especially now since I’ve discovered other groomers in the same neighborhood who do just as good of a job as you.
Get off your high horse lady.

The owner is extremely nice and genuinely cares about the dogs. My dog comes back with a really great hair cut. Even if she is matte, the groomers are able to take out the knots opposed to shaving the dogs. Plus if your dog is well-​behaved, the place doesn’t cage the dog.

I had a really good experience with this place. I was recommended by a friend so I had to indeed try it out. I made an appointment and brought in my dog. They don’t accept animals without document proof of the proper vaccines. A women by the name of Maria works the front desk. I believe she owns the place. Anyways, you give them a time frame in which they have to do their job. And they will have it done by then. My puppy dog came out flawless thanks to these people; perfectly groomed just the way I like it. The fur smelled nice and it was brushed very delicately. I recommend checking this place out and judging for yourself because you won’t regret it. Trust me !! :) They can expect me to visit back !

I have tried seven (7) separate times to get an appointment at Groomingdale’s. (2) times someone answered the phone and said they’d call me back, but nobody did; (2) times I called and left a voice message to call, but nobody did; (2) times I filled out the online questionnaire to make an appointment, but nobody e-​mailed back; (1) time I wrote a separate e-​mail, begging for some response from somebody, but nobody did. I suppose Groomindale’s has more work than they can handle. But with customer relations like I’ve experienced, I doubt they’ll continue to add new customers.

I’ve taken my dog for a few times back in 2010 when they were new.
All I can say is that I rated this groomer at Unilocal but NEVER posted.
Why? because I gave them 1 star!!!
Hope this post is shown for this time.

Terrific groomers. These ladies have been grooming my elderly Australian shepherd dog for 2 years since we moved to NYC. They are considerate of his needs i.e., giving him lots of rest breaks, and scheduling him for days when he won’t be rushed. He was clearly relaxed about the environment and also came home looking and feeling superb. In addition, Marianne clearly knows about dogs and is quick to impart tips and advice. I was so relieved to find them and hear their methods, having had several bad grooming experiences in the past. It”s worth going out of your way to these groomers plus they are reasonably priced.

HORROR! THEY ALMOST KILLED MY DOG!!! My Beautiful Maltese was victim of a groomers at that place who refuses to take any responsibility for their actions. Groomingdales Pet salon On East 82 street was recommended to me and i took my dog there for the first time. I went to pick her up and find my service dog stuck in the corner with a mob of the dogs all on top of each other crammed in in already tiny space with owner vacuuming at the same time. When I lifted my dog she screamed in pain… I thought i hurt her leg by accident. Boy was i wrong. Same evening i discovered huge bruise on her back. I called the owner and got explanation that «due to brushing my Lizzie was blue since they pull her hair „a little to hard“. Now i do blame myself for not taking her to her vet immediately but i was reassured that she is» white older dog and that do happen sometimes”. Two weeks later Lizzie was on operating table due to horrific E– coli infection caused by puncture or cut trauma. No one is willing to take responsibility or do the right thing. Owner of that salon concealed to tell the truth. She could prevent this infection. So you tell me what do you think what is right to do in this case? I am happy that Lizzie pulled trough thanks to University Animal Hospital. But she is still in a lot pain. No dog deserves this. They should not be in the business treating animals like that.

LOVE THIS PLACE!!! Amazing customer service, fast, convenient and exactly the way I wanted my dog to be! They are just PERFECT!!! After I’ve had a horrible experience at Petco, I feel so relieved that I finally found the right place for my Pom Mix. They do a wonderful job on her, take the best care of her and most importantly, my dog love them too! I highly recommend this place.

Groomingdales is the BEST! My 6-​month old Yorkie loves going there to get groomed and hang out. They also do a wonderful job and take the best care of him. And the adorable bow ties they send him home with are just the icing on the cake! My pup always leaves there looking and smelling delicious! I take him every 3 weeks because I can’t imitate what they do on my own!
Mary Ann, the owner, is such a doll. I was recently in a bind and she helped me out immensely with my puppy. I highly recommend Groomingdales to anyone in the city looking for a great groomer and a safe place to leave your dog!

LOVE THIS PLACE. I only take my dog here to be groomed in NYC and nowhere else. All of the ladies at exceptionally talented and extremely skilled. They shared info about his coat and care that I didn’t even know as a very informed and versed dog owner. They were friendly, attentive and despite the busy day, professional. If you’re looking for a solid groomer in the city, this is the one!

We love Groomingdales! Not just because the name makes me giggle, but because my dog always comes home looking and smelling great! Their attention to detail is top-​notch, as Chubbs always comes home with a new fashion accessory. He has short hair, so I can’t comment on any type of cut, but he’s always so soft and fluffy (and happy!) when I pick him up. Finally, the fact that Mary Ann knows Chubbers by name when I call makes me feel like he is in great hands!

What a great place!!! My 11 year old rescue boy, Oliver, has loads of issues… terrified of almost everything. We rescued him almost 7 years ago. He was wandering alone in the woods, starving, and covered with ticks. The first few times I brought him to Marianne she knew just what to do to make him feel calm and loved. He now goes there feeling much better about himself… but when he comes out… amazing!!! He prances around, tail wagging and acting almost like the puppy I never got to know. And what a beautiful job they do! He goes in a mutt and comes out a movie star!!! Thank you so much Marianne and staff.
Love,
Jinny Beck

I love the way my dog looks (and smells!) when she comes home from Groomingdale’s! The ladies are super friendly (especially Marianne), and they’re always really thoughtful about working her in last minute. My only wish is that their hours were a bit more flexible. In a perfect world, I’d love if they opened at 8, so I could get her there before work.

Great cat grooming service! My himalayan has had some horrible experiences with groomers in the city (came back with nicks, cuts, and bloody paws) but this place is awesome! They have a specific person who specializes in cat grooming, so they know what they’re doing… I had them give my kitty a lion cut. Super friendly staff (they take specific styling/​grooming requests) and my cat seemed comfortable, calm and happy when he came out. They obviously treated him very well during the process.
Definitely going back.

CAT GROOMING! Yay… finally a wonderful place that will groom your cat! I have a 20lb Angora that needs a major grooming about every 6 months. Wash, condition, blow dry and belly/​bum shave. She loved everything about the staff and wanted to play with the little dogs too! Mary Ann runs a wonderful establishment and at reasonable prices too. They asked me to bring kitty early so that she would not be subjected to an entire day of barking which was very thoughtful. I highly recommend and will go back as well as recommend. (they even put a little bandana on her when she was done.)
5 Stars!

This pet grooming palace is new to our little Hana, who simply loves the care that she’s gotten here. The staff is very attentive, and our little dog leaves in a very happy state of mind. When the dogs have been bathed,
they’re allowed to play together (if they’re so inclined), which results in a
relaxing play date. We really appreciate the kindness and caring attitude of
the staff, and so does our dog who seems to look forward to her time at
Groomindales. I highly recommend this UES grooming establishment, and
am particularly mindful of the courteous and thoughtful attention that our
dog receives here.
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Absolutely love — so nice, fast and convenient. Always willing to squeeze you in and I love the way they do my Yorkie’s hair. As Yorkie’s can sometimes be, mine can be snippish and they still are so kind and understanding (she’s about 4.5 pds and understandably gets a little scared when I leave her somewhere with a room full of other dogs way bigger than her!)
And they are reasonably priced, especially compared to a lot of other UES groomers. FYI, they groom cats as well (I asked for my neighbor).
Very highly recommend!

The staff is nice and the establishment is clean, but our first grooming session was not successful. Our dog’s hair was uneven in various places on her body. After a few weeks, our dog looked horrible.
All things considered, we are willing to give their other services a try.

Our amazing 4 year old dog understands commands in two languages, is ridiculously lovable and totally sweet. However, she’s got some crazy separation/​anxiety issues and due to 17 hours once in a crate due to international travel, she’s not too happy to be left alone.
We explained this to Groomingdales and they were fabulous. They scheduled a time that Toobab could come in and not be crated/​caged. They washed her, groomed her a bit and she even left with a smile on her face and a new pink bandana around her neck.
They were responsive to both our needs and our dog’s needs – and we couldn’t have asked for anything better!
We are thrilled to have them in the area and can’t wait to go back again!