Had an excruciatingly difficult time working through Harlem Lofts. The broker we worked with was unresponsive, unhelpful, and nearly cost us a lease on a great apartment. At every turn in the process, something went wrong with the Harlem Lofts side of the deal, even when we thought it couldn’t possibly get any worse. I can’t think of any other experience with a professional/organization that was as frustrating and unprofessional as my experience with this company. As of this review, almost a month after move in, they still owe us hundreds of dollars of deposit money that should have been returned upon signing the lease. If you can take your business elsewhere, you absolutely should.