To be fair, this is my first experience with a podiatrist. I just came in with some pain in my foot and to get fitted for orthotics. Dr. Herstik, didn’t do X-rays but truthfully, he didn’t need to. He correctly diagnosed the problem with my foot. As for the orthotics, the processor and pricing is pretty standard and I use mine everyday so no complaints there. As for the staff’s demeanor, they are certainly busy but I never had such bad experiences with them. They seemed fine to me.