Hon-Ming Eng, MD – Greater New York Gastroenterology

Did not even do the most basic thing imaginable… SHOW UP FOR A SCHEDULED APPOINTMENT. I had an 8am scheduled appointment back in December. The office was locked. No one answered the phone in the office. No one responded to the email I sent, or bothered to call and apologize.

For a Monday, online website says they should be open until 4:30pm. I called around 4pm for a couple of times. And my call went straight to voice mail.
I learned that I had to pay xxx amount of money the same day of my Endoscopy. I think they were able to tell me that the day I made the reservation. My experience is … woke up around 6am and got to office around 7:30am. And then they told me «you haven’t met your deductibles, you need to pay this much.»
In comparison, my experience with my primary care physician and dentist are way better. Maybe I’m asking for too much. but it will be nice if a there is a receptionist that I can talk to during normal business hours.

Great customer service and thoroughness in the assessments and objective in their treatment.

Dr. Eng is a great doctor. I had an endoscopy and a colonoscopy done in his office about three years ago. I found out I have H Pylori and he prescribed a triple therapy medication. Due to complete procrastination I did not take that medication.
Three years later I find myself back in his office. At first he offered to rewrite the prescription again however I expressed to him that due to the lapse in time I would like to have another endoscopy done and instead of being annoyed or trying to give me reasons as to why not to do it, Dr. Eng was completely nice about it and agreed right to have it scheduled. Had the procedure done a couple of weeks after wards and then followed up two weeks later for my results.
Dr. Eng went over everything with me — he is a great doctor, knowledgable, listens and although he doesn’t prescribe any homeopathic remedies, he does not laugh off any ideas you bring up to him but instead tries to educate you.
I highly recommend this doctor and have no issues with this office.

Before visiting Dr. Eng, I already had an OK GI. However, when I was having an emergency and could not reach my GI for days (seriously — I called and left VMs at all hours of the day and apparently he was too busy to get back to my urgent VMs asking whether I should go to the ER).
Anyway, this review isn’t about my old doctor — but that is when I decided I had to find another GI and Dr. Eng’s office picked up, listened to what my emergency was, and just told me to come in ASAP to talk to the Dr… wow, that’s pretty great service for a new patient. Even though the office was packed, I was called to see Dr. Eng within 25 minutes and he actually took his time to listen to me and then took me to his office to explain exactly what I needed to do. I felt so relieved and he gave me some sample meds and a prescription on the spot. Within days, I was feeling much better. Prior, I had tried everything over the counter and even what my last GI suggested, to no avail.
Additionally, the following weekend I was having some problems again and called Dr. Eng’s emergency line around 9:30 at night. Dr. Eng actually called me within 15 minutes, not an ounce of frustration in his voice, and calmed me down and instructed me on how to handle the situation.
I am completely sold on Dr. Eng. Some people complain about his staff, but I haven’t had many problems. They have all been so helpful and I feel confident when I say Dr. Eng is not only a great person but also one of the best doctors I’ve ever been to out of all the doctors (not just specialty or GI) I’ve ever seen.

Hmmm. Looks like Cool N. and I had completely opposite experiences.
I just had a procedure at Dr. Eng’s office today, and it all went really well. I did have to wait a couple weeks because the doc was on vacation, but that’s hardly a complaint since it’s summer. I could have just gone to another doctor, but I chose to wait.
The office staff was friendly, professional and efficient. I talk a blue streak when I’m nervous, and they just let me prattle on. The first time I came in for a consult, they had some trouble getting blood from me (it’s always a problem), but today they found a vein ASAP and I was off in happy dreamy land for a delightful 15 minutes.
I’m also happy with how communicative the office is with my GP. Honestly, I hope I don’t have to go back anytime soon, but if I had any more issues, I would happily go back to Dr. Eng.

Absolutely insane experience with the office staff. First they cancelled my appointment and rescheduled. Then they had no forms for a new patient, I had to root around and find a form. Then I waited for 45 minutes. Then the doctor explained I needed a test I never wanted. Then they didn’t precertify me for the test promptly, then the staff screwed up the directions for the test and didn’t call me then they gave me the wrong prescription and I had to get another doctors assistance. I could not speak to the doctor directly they kept blocking my calls. An office manager called not to apologize but to explain how I was in the wrong. The doctor seems nice, but I can’t go there with this kind of staff.