HSBC

On a Tuesday early afternoon immediately following the peak awakening lunch hour, the fine art of communication has sourly further declined into the TOILET!
«Lady, have a seat and someone will come and help you as your request can take up from half hour to ONE hour… okay? OKAY? I said just hold on!»
I lash right back to the customer service platform associate with direct eye contact of the most glaring nasty look for her abrasive and dismissive retort at me to quickly usher me out of her way from her precious moment of silence or playing with her iPhone on Facebook. In realizing the platform associate who cannot dismiss me, ergo pass me onward to a relationship manager, Samir M. who further unable to hone his interpersonal skills… «you have to speak to the branch relationship banker Carmen R. who can help you.» WHY? «Okay, HOLD ON WOMAN! Here’s a deposit slip, take it to the teller and they can help you.» Well, can you tell me my account details please Samir M. The dude rudely sniggered at me: «HOLD ON! Just go there and hand it to the teller okay? OKAY!!» He continues to glue his face into his computer screen without direct eye contact to close the in-​person financial banking transaction with me… this is what interpersonal communication of customer service has induce into the TOILET in 2012?
Nasty is the communication language of this HSBC location period.