Impark

No attendants to help if you have any issue. The phone number on the pay machine is for «medical emergencies only» and you’ll get someone with an attitude who hangs up on you mid-​sentence. I only got the «medical emergency» info after 5 calls and then got a security guard to supposedly walk 10 blocks twice (because he didn’t see me the first time) to let me out of the garage. I’d put and thus lost my credit card in the cash slot. NO ONE, not even the customer service dude in Calgary would call anyone to come open the dang machine so I could get my credit card. This is the service you get when employees are paid minimum wage to work the late shift. All the big wigs with keys cannot be bothered. This, my friends, is why UBER is valued at trillion dollars. CUSTOMER Service.

Only star is for the price I got through park whiz
But I guess u get what you pay for because I can’t remember ever encountering such rude service. Upon arriving I pull up to where the first attendant directs me, I then take a few minutes to collect my belongings, along with my girlfriend, while he walked off to print me a ticket. I go up and tell him i booked online and he starts yelling «Well you should have told me in the first place and saved me the trouble!» First of all he walked away from my car without asking my anything about my stay or informing me of the rates. This is usual protocol at most parking places but apparently not here. Second of all I was there for all of 3 – 4 minutes, not sure what «trouble» he went through at all. The second attendant then goes on to tell me i need to show the online parking pass as soon as I come in, which I would have been glad to do if he didn’t walk away as soon as I pulled up. Apparently it is my job to get out of my car and flag him down according to them. Completely ridiculous.
Gets worse when my girlfriend and I return. The gate is closed, sign says ring door bell. So I do. No response. Ring again. No response. Third time. No response. Girlfriend rings bell. Nothing. We start to ring longer. Still nothing. We walk around looking to see if there is a door or another number to call, don’t see anything. Mind u it is end of January and it is about 10 degrees outside. We start to hold the door bell thinking he might be asleep or something (it’s after midnight). Still nothing. We stop look at each other, then I hold the bell and wouldn’t let go. Finally the gate starts to open and the second attendant is there with a constipated look on his face. I wordlessly hand my ticket to him, because at this point I just want to leave. He then has the nerve to ask me «why are you ringing the bell so much?»
Because no one answered! He then claimed that he was working and he couldn’t get to the bell. Now mind you there was no one else picking up or dropping their car off, he is a valet, what other work could he have? I tell him to get my car, he responded that I need to just wear a bigger jacket (seriously). This is getting absurd so at this point I raise my voice and tell him to just get the car, cutting off whatever stupid point he was trying to make.
Impark i don’t know what you are teaching your employees (if anything) but you need to make changes. This was unnecessary and unacceptable behavior and i will be contacting the main offices to let them know this as well. Meanwhile I can say to anyone reading this review that until they make serious changes in the attitude of their staff DO NOT PARK HERE

I hardly write reviews but only when I am really pissed off by the services of anyone. I came to New York 2 weeks back and parked my BMW at IMPARK 80 Car Park — Lot #67 at morning. The guy parked the car on the first parking slot on the left hand side of entrance where they usually sits. When I came back I saw them sitting near to my car with their legs resting on the back side of car. When I get my car I saw the Gas tank was open and there was a scratch near it. I complained them about it and they showed me some parking slip saying that it was there before and behaved rudely with raising the voice and suggested me it is a small scratch and can be painted easily. C’mmon guys, I paid for whole day and parked there so that I can get some safety for my car, I dont need your suggestion that it can be painted easily.
I love my car like anything. I always try to park at safe places where there are less chances of getting side scratches from the door of the other cars. I paid more than what they charge at other parking places in NY. But these people ruined my trip and good memories of NY. I would never suggest anyone to park at IMPARK if you guys have nice car and you love your car.

My wife and I spent the weekend in New York and our hotel recommended this place. It was close and convenient but fairly expensive at $ 40 a day, with no in/​out privileges (meaning once you drop it off you can’t use it until you leave). Without the hotel validation it would have been $ 50. The dude there when we dropped it off had the personality of an ill-​tempered zombie but it was early morning. It was quick picking it up, so checking out was no problem. No scratches, dents or other issues with the truck so it was pretty straight-​forward. All in all, not bad if you you only need parking for a few days, anything above that and you will want to look around. Either way, parking in NY ain’t cheap.