J.Crew

I just had the greatest shopping experience at this location. I came in to try a coat I saw online, and was immediately helped by an associate who got the size I needed. After trying another option, he (I forgot his name) helped me choose between my two favorites. While I was in line, another associate named Angela approached and showed me a cool styling trick I could do with the coat AND told me I could use my student ID for a discount (who knew?!). I saved $ 55 thanks to that tip. I was also in and out in less than 20 minutes. Score! I love, love, love this location and will definitely head here over all the others.

Men’s store review: Hands down the WORST retail shopping experience I’ve ever had. We were the only ones in the store, so it’s not as if the staff was busy dealing with a bunch of people. My wife was leaving the register after paying when she turned around and asked if whatever snarky comment made by the salesperson was directed at her. I overheard his response saying something to the effect that we «asked too many questions.» I immediately walked over and asked what the problem was, and he said «nothing.» Then he added that my wife was overreacting. My wife is passive-​aggressive, avoids confrontation at all costs, and is meek, so no, I’m quite certain that there was no overreaction. After a few words, we turned to leave when he made another comment. I then had a few choice words for him and he summoned the security guard, telling him that I used profanity. Security did not move an inch. As we turned to walk away, another comment was hurled at me, and again I turned back and had more words for him. The JERK did this two more times, each time choosing to say something as I turned to walk toward the exit. Finally when we reached the exit, the security guard actually apologized to us. Sales guy DOES NOT belong in ANY customer service capacity. RUDE, CONDESCENDING, SNIPPY, ARROGANT, and a flat out coward for provoking anger when he knew I would not lay a hand on him in the store. He’s the guy who teases lions behind a cage.

I’ve been here quite a few times so I think I have a good base of experience to write this from. The associates here can be pretty rude and pretentious compared to other stores. Otherwise, it’s great.

I can only speak for the men’s store, but this store is truly fantastic.
I needed a pair of pants, so I set up a personal shopping session through J. Crew’s website. Darnell assisted me with my selections, and was incredibly helpful and very friendly. (It bears mentioning other salespeople were equally friendly.) Thanks to Darnell’s help, I was able to find two perfect pairs of pants, which were tailored for free.
After lots of customer service disappointments at other places, it’s good to see someplace that actually gets it right. Highly recommended.

The last time I visited, I walked into the boutique and not one employee acknowledged me. After I left the store, I wondered if the staff only acknowledged «certain» customers while ignoring «others»… if you get my drift.

Since Dave Howard left, the service sucks. Not one salesperson approached me as I lingered at the suits.
It’s not up to me to find someone.
NO STARS.

Attentive staff that is willing to help and honest with feedback and opinions! Clothing is great and everything is neatly organized. Overall, this store is easy to shop in (even in the crazy holiday months).

This is one of the 3 locations in NYC that has two separate locations; one for the men and one for the ladies.
This specific self-​described «men’s shop» has a decent selection and is par for a J Crew. I must say that I enjoy this one slightly more than the one located on Madison which caters to the upper class.
J Crew, in my opinion, can’t go above 3 stars because it’s over priced. Granted, I have many, many J crew items, but mostly their shirts and slim-​fit button downs. Everything else has no taper and it’s similar to wearing a box!
This store is as good as J Crew gets… which is 3 stars.
Trust me.

New separated location in the Time Warner Center. It used to be on the 3^rd floor upstairs of the women’s selection but they parted into 2 stores across on another on the 2^nd floor. Unfortunately, the space is a bit smaller but the customer service team remains fairly solid. Six months ago I brought a pair of demin that didn’t fit quite right but I was too lazy to bring it back. Finally just off my lazy ass and brought it in without my reciept but they were super friendly and located the reciept from the credit card I purchased it from and made the exchange completely effortless.
Love their selections and service!

Men’s store moved down the hall on the 3^rd floor. I always got decent service at the old location, but I think it’s gotten a lot better since they moved.
Love the selection, and the sales section is pretty decent too. The salespeople are always friendly and don’t give you shade like they do at other locations *cough*Westport*cough*
There’s good reason my J. Crew card gets plenty of action here!

This is a great J.Crew. The selection is excellent because they have separate stores for men and women instead of trying to cram both into one location, which also makes for specialized salespeople. The service was great and the sales associate whom I worked with was highly knowledgeable about jeans (the only thing I was shopping for). He explained the differences between each cut and fabric, and was very patient while I tried on half a dozen pairs. They even give you a bottle of Poland Spring water while you try stuff on.
I wouldn’t tell anyone to go out of his way to come to this location, but if you live in Midtown or above, come here. It’s WAY better than the hectic insanity of the Rockefeller Center location.

I am a CA resident, and recently went thru a phone order with this store. Below is my feedback:
1. Sales associate didn’t check merchandise quality prior shipping to customer. Will you be happy when you received «mold like”(green stain dots all over the pink flat shoes) and «worn like”(I am not blind, and I can tell which is a brand new shoe? (I am not sure if I can upload pix here)
2. Do not make false promise. I originally planned to order this particular shoe via online, but there is no size 7.5 available. I was told by online J crew specialist that your store has the availability, so I called right away and they charged my credit card on ¹⁄₈. I was informed that i will be receiving the tracking number via email. I was waiting for the update for the whole week, but there is nothing. Finally I got the tracking number info after I called your store and spoke to three different person on last Saturday. Guess what? It showed that there was no shipping activity after the label was created.
3. Bad phone shopping experience ever! I had no problems at all according to my past phone shopping experience with Tory Burch, Salvatore Ferragamo, etc. No matter I ordered from retail store or outlets, their sales associate sent me BRAND NEW & UNWORN condition item ASAP with free shipping. The shoes I got from your store is REALLY destroy J Crew brand reputation! Hello! Are you guys selling damaged shoes?!
4. I truly appreciate their store manager’s help on effort for retuning process. However, how about train & educate your colleagues how to prevent this type mistake and make every customer completed satisfaction from future?

Staff couldn’t care less. Hello — this is J. Crew, not Barneys. I’ve been here maybe 10 times and haven’t been approached ONCE. Lots of «I’m busy rearranging this jewelry case» attitude. They also have a lot of merch priced regularly that other locations have marked down because it’s older. Go to SoHo.

The place is much superior to the one across the mall when it was upstairs from the lady’s section. It’s a lot more busy than it was before, too, but never again will women’s merchandise creep into the men’s section, which is so often the case at the unisex J. Crew’s. Grunt.

This is a last minute location that I usually go to after work. They close @ 9:00PM so whenever I can’t find something like a pair of chinos or an emergency white dress shirt from the liquor store I go here. It was a rainy saturday and I was looking for just that. It took about four associates to see me hovering around the shirts to ask if I needed help. I wear a size M so when I didn’t see any I only asked if they could check for me. I was told that they were sold out without anyone looking for it. I’m giving it four stars (very generous I know) this time because it is my favorite store and I like their clothes, but I have never been to a store where they did not at least check for the merchandise. I would go to this location and recommend it to all for one reason only and that’s because they have late hours.

This J. Crew seems to always be a little disorganized (maybe due to the slightly awkward shape of the store) but the women’s sale section upstairs always seems to have great hidden finds and the sales people themselves are usually very helpful. I’ve noticed that this store and Rockefeller Center tend to carry a wider range of the higher priced items than some of the downtown stores.
Call ahead if there’s a particular item you want and they are more than happy to set it aside for you.

It is right in Columbus Circle in a ‘mall’ type building — great location and other stores around.
The J. crew is two stories, mens lower, womens upper. Sales rack was jammed with clothes you couldn’t even pull an item off of the rack. No one helped me, I was surprised since they get commission. The cashier was very nice and carefully wrapped my dress, some of the other J. crew stores don’t do that.

The downstairs area is for the ladies, the upstairs, the dudes. The setup is typical J. Crew, very yuppy, very prepster.
The staff is extremely friendly… almost too friendly, but they do help out nicely. About 75% of my clothes are from J. Crew and most of it is from this location, no wonder my J. Crew card is almost maxed.

Great place to spend your lunch hour if you are looking to get away from the office. I’ve experienced mixed customer service — some days good, some days not so good. Like their selection of sweaters — color and style. The sale section can be a nightmare to navigate, but it is next to the dressing room area which makes it easier and faster to get a difference size.

J Crew items are solid, and they last, good quality and are classic pieces that survive any fashion trend. The thing is this… I went to this store in search of a pair of Purcell sneakers. The men’s staff upstairs were very helpful, they couldn’t find the shoe, but put me through to an agent on their «red phone.» LOL. I felt like I was calling Moscow or something. Anyhow, I ordered a pair of sneakers 12 days ago, and they still haven’t arrived. Apparently someone at J Crew entered my address incorrectly, and UPS can not find my apartment!!! This is probably the last time I order anything via mail from them. But still, their items in store are great. I am only bashing their mail order!