Jeffrey Cleaners

This place is hit or miss. It’s more expensive than a few in the area and sometimes they just don’t do the one job they have. They ironed in a wrinkle into a silk shirt. They don’t get obvious stains out unless you tell them twice and have them process the item again. They double charged me for a shirt because they thought it was a dress (how? I don’t know — it would be tough to confuse the two). Other than that, they clean clothes. What else can you expect?

My laundry was done on the same day, which is expected from doing a wash and fold from everywhere. However, it was a process. They did not speak english at all, I was a new customer and they didn’t ask for my name or contact information– I had to literally say to them «don’t you need my name and phone number?». I work long hours, so I wanted to see if I would be able to pick it up on my way home. When I asked what time they closed, the woman behind the desk said 5:00 pm. I then looked at the little sign on the door that said 7:00 pm. When I confronted her, she said oh yes, 7 pm. Not one day that week did they close at 5:00pm (per the door sign). I was honestly nervous all day that they would have lost my laundry. They did get everything back to me later that night, so I am giving them 2 stars. Other than that, it really was not a good experience and I have not been back.

Had been getting my laundry done here consistently. It was never great, clothes ended up with small holes and dry cleaning wasn’t always clean, but because of convenience I didn’t make a big effort to switch until now. $ 120 worth of dry cleaning and literally every piece was still stained and dirty. We had had this done before our honeymoon and as we were packing we noticed every piece of dry cleaned still had huge stains. It was too late to do anything and found another cleaner who rush cleaned them for the next day. I went back when I returned to tell Jeffreys and ask for a refund.
I had pictures of everything and he refused to refund me. He even agreed he knew the grass stains hadn’t come out of one pair of pants, but yet he had charged us for them anyway?!! Awful awful customer service and quality of work.

Best in the hood.
We’ve been using Jeffrey for 4 years.
They do an impeccable job with alterations and their dry cleaning services is top-​notch.
Would have give them 5 stars but their delivery is unreliable.
STILL would not go any where else.

I use Jeffrey Cleaners for our tablecloths from our office. They get used a lot and any time we send them out, it comes back to use pristine and clean! I have been using them since 2011 and they have always been reliable.

Had used their pick up laundry service at least half a dozen times in the past 3 months based on other reviews here. Yes, nice folding job; smelled clean; we don’t put the nice stuff in so no damage to report nor anything missing… except my dirty laundry is now missing.
Straw meets back: Called at 8am for a pick up today as usual. At 1pm, received a call that the laundry bag was not found where I left it… huh? Maybe another pick up service took ours by mistake? TBD. But a trust worthy neighbor said she saw the bag at 10am when she left for work AND 2:30 pm when she came home for lunch. When I called JC back to ask what time they came to pick it up in an attempt to fill in the blanks — his answer was ‘I don’t remember’. When asked why it took the assumed 5 hours to attempt the pick up based on the 1pm phone call, his answer was ‘it was busy’. So rong Jeffie!

I’ve been using Jeffrey’s Cleaners since I moved into the neighborhood in June 2013. Before that I never sent my laundry out but Jeffrey’s is so cheap so why not?
In all those laundry loads, I’ve had Jeffrey’s shrink a pair of pants, which is weird because it’s been washed multiple times before so I’m thinking the pants itself is a bad material. My solution is to wear it around the house to hopefully stretch it back out.
One time, my fiancé needed his jacket hemmed before we went on vacation. We were leaving Tues morning and they said they’d have it done Monday night (or some timing of that sort). When I went to get it Monday night, they said they didn’t have it ready, and so being upset, they rushed hemmed it within 15 – 20 min.
Besides those two incidents and some missing socks, which would’ve happened if I did my laundry anyways, Jeffrey’s has really good service. Everything is always folded so perfectly (how???) and laundry is always done within a day.
Also, Alan at the front is super nice.
Considering I’ve been doing my laundry here for 9 months and only have experienced those two mishaps, this is a great place, and for the price, you can’t beat it.
If you’re sensitive to chemicals in detergents, I would ask Alan to use your own detergent. I think I have to start doing this. Their detergent is pungent and makes my fiancé’s skin itch sometimes. Of course, this is only if you have a chemical sensitivity. Otherwise, then their detergent is great because it cleans all our clothes really well!
Tip: Accepts credit card over $ 10

You should be prepared that if Jeffrey’s ruins an item they will not take any responsibility. They mistakenly washed and machine dried my $ 400 silk dress that was to be dry cleaned. Not only was this an unacceptable mistake, but when I called to complain they did not care at all and refused to even refund the $ 15 cost of the laundry, telling me to dispute the charge with my credit card company. Nor was an apology offered, though I have been an excellent weekly customer for six months. When a dry cleaner ruins your garment through their own carelessness, they should reimburse a fair amount. Worst customer service I have received from any laundry service.

I picked up the white washing I dropped off and it was dirtier than when it was dropped off. I came back right away to complain and the guy refused to acknowledge that is was dirtier and said I’d have to pay to have it washed again.
He was so unhelpful and rude and I will never go here again.

Just to moved to the area and tried this place out because it had some great reviews. Unfortunately, I can’t say the same.
1. The pick-​up and drop-​off service is a «thing of beauty» only if it’s reliable. Let me assure you it is not. They told me all I had to do was call when I got home and to get my laundry picked up. They were open until 7:30. However, when I did call at 6:30 they told me the hours are 9 to 6pm for delivery even though they’re open til 7:30. Who is home from work between 9 and 6pm?
2. They finally delivered the clothes at 6:30pm after a supreme attitude, however, IT WAS MISSING HALF OF OUR CLOTHES. None of the socks, underwear, etc. were included. Called back to inform them of this and once again got an attitude.
3. I was going to call the next evening to schedule a pickup of the forgotten clothes, but came home to find that they were dropped off in the middle of the day with no notification. They were sitting outside. You are reading this correctly, they dropped off the forgotten clothes OUTSIDE of my apartment for anyone to steal. Thankfully my landlord found them at some point and brought them in.
4. They ruined a sweater by washing it with the wrong colors. It’s not rocket science. I understand these things happen but I had a previous wash and fold place that only ruined 1 shirt in 3 years. This place is 0 for 1.
I know 1 bad occurrence doesnt mean it will happen for everyone, but it was like Murphy’s law with this delivery. Nothing went properly. I can only hope the clothes were actually cleaned.
As nice as the pick-​up/​drop-​off is, its not worth it. Go somewhere else and use the few extra minutes to drop it off your self.

I am just as confused as the last reviewer. Jeffrey Cleaners totally shrunk the first load of laundry I brought to them. Almost every item was smaller — towels and all. Still, because of the great reviews, I thought it must have been a fluke, but maybe that was my mistake.
I went back for my next load and told the man behind the counter, who seems to understand and speak English just fine, that I wanted my clothes dried on a lower heat setting. He said he understood and would make a note of it. After this, I’m not sure what happened. I don’t know if he misunderstood me or if someone misunderstood his note, but this time everything was shrunk beyond repair. I can’t imagine how high the heat was or how long they were dried for, but I am devastated.
Of course, I only brought my t-​shirts and such back the second time — nothing of extremely high value — but still I can’t believe how unbelievably small everything is. I can’t emphasize this enough.
I don’t know if something has changed about this place recently, but I would never in a million years think to give it five stars. They ruined my clothes.

I lived next to this place for a year and they did all of my laundry, and surprisingly enough nothing ever got ruined, nothing got lost, and I never ended up with someone else’s stuff. Honestly I miss this place more than my old apartment.

LOVE Jeffrey Cleaners! They are great about returning the laundry quickly — they put up with my same day requests when I forget to call first thing in the morning. Beautiful folding and they’ve never lost an item of clothing.
Excellent pick up and delivery — not very chatty when they come to the door but if you call you’ll get the info you need. Awesome wash & fold rate for the neighborhood.

It’s fitting that my 100^th Unilocal review (started in August :)) is about laundry. I can’t stand laundry. Over a lifetime, I have done 2 years of laundry. Even in college, I bailed on the horrible warm crowded depressing basement and opted for fluff and fold.
So to have PICKUP and DELIVERY for free in NYC is a veritable miracle (especially in a walkup).
Also, Santa Barbara – where I live 6 or so months a year – has the most expensive, obnoxious dry cleaners on the planet. This cleaners is cheaper than the ONLY half-​price cleaners in SB (Ecocleaners).
A couture Bloomingdales red beaded top was just 8 (16 in SB even at the discount cleaners). Tops and bottoms without anything fancy or special were like 4. A lined dress just 8.
I didn’t even do my dry cleaning in SB before 3 weeks in the city because this place is great, cheap and appeals to those lazy by nature about logistics.
No one who delivers speaks any English. And by ANY English, I mean even the simplest thing, forget about it. But they know what they’re doing so you really don’t need to communicate.
Today I will send out my dog hair-​covered overcoat with fox trim. It’s the first «difficult» garment I’ve sent and they will have it back tomorrow evening.
Wonderful place!
(Oh, re promptness… they are a bit confused or confusing re times of pickup and delivery but it’s still faster than the average cleaners in overpriced, service-​challenged SB where EVERYTHING about being a girl breaks the bank from nails to waxing to dry cleaning… New Yorkers are just used to the best service on earth so they expect a lot. I did have one delay but I think that’s a small price to pay.)

Sometimes it can take until the next evening get it back, but I think compared to other places that’s not bad.
The FOLDING is amazing. It’s like a thing of beauty. I posted one pic of my perfectly-​folded towels on facebook and people were impressed.
They also got out a stain out of a white shirt (that I thought would never come out). I didn’t even ask them to, but it just came back perfect. I would have probably just thrown it out because I have no patience for getting stains out, so that was a nice surprise.
The man is of few words, so you do have to tell him what you want when you call. But he’s nice, and I definitely trust them a lot to get my laundry done.
The guy works hard and I think he does a great job.
Note: I’d never had to send laundry out before, so the first time I called I was confused. But you basically just tell them your address and they pick up your laundry, and you pay when they return it. and of course tip them!

I hope you aren’t offended that there is no Jeffrey at Jeffrey’s cleaners. I think the front guy’s (American) name is Alan. He is extremely friendly and even remembers our names. The service is pleasant, dependable and very reasonably priced. We use their wash and fold and dry cleaning with no issues on either. I expect one day they will ruin a shirt or a sock will go missing, but I consider that par for the course. I’ve ruined more than one of my own shirts and lost many of my own socks, so they have a better track record than I do with my own laundry so far.
I highly recommend Jeffrey (Alan) to clean your stuff.

So far so good.
I have been using them for Laundry and Dry-​cleaning for about a month now and I have not seen any issues. They are not 100% but 80%.
Not a big problems.
Well I would like to share a story about EBA CLEANERS… very ridiculous.
I used to be a great Eba cleaner customer until they appeared to be not-​reliable.
Well with all the dry cleanings and laundries, they all make mistakes. (With this small cleaner, they would have to bring it to factory to get dry cleans and laundries… so expectation can’t be 100%) sometimes they will lose a sock and they will also bring it back to you later (without saying anything) or not. Sometimes they will mess your clothes up in dry-​cleaning and they will re-​do the job for you multiple times to get it done properly. Not that this should happen often or not that I would like to see these occuring more than a couple times but at least, they NEEDS to be RESPONSIBLE for what they did if I bring any issues up. (Come on its a business).
Eba cleaner ruined very expensive blouse (my girl friend’s) claiming that their dry cleaning company that they use did it. So I told them if they can fix the problem (huge oil stain front and back) and the lady said she will. Quote «I WILL FIX THIS FOR YOU AT NO CHARGE, NOT A PROBLEM FOR YOU» — very compelling I trusted her.
She came back a couple days later when I went there to pick up saying the blouse is ruined and there is nothing she can do about it.
Hm. I was paused for a sec and asked her if she can be responsible about it. She said its not her problem but dry-​cleaning company she is using…(hmmm common sense what do you think?) I argued back and forth saying she should be responsible…
She does not understand… does not want to be responsible… kept saying that she will give me 5% discount next time…(make sense?)
So after that incident… i have switched to Jefferey’s, hoping not the same problem happens…
DO NOT USE EBA CLEANER. (if you don’t want to be left out with 5% discount)
JUST DON’T. and you will find a guy (claims to be husband in EBA pretty fun to hang out with)
Chao

I was having issues with pickup/​delivery being late, but they seem to have gotten better again.
Be careful of putting sweaters in — I think they use hot water so I have had things shrunken (probably my own fault though).

75 cents per pound. yayyy
I’m not sure how much shirts are… but living in the upper east side it’s hard to find inexpensive wash and fold between 60^th and 70^th st. and htis is a great pic! I never have problems and they always are on time !

Jeffie Creaner herrrrrp you???
Jeffrey is a life saver! Well, I don’t know if it is jeffrey who answers the phone (jeffie) but the soft spoken gentleman picks up the phone and is at your door to pick up laundry in a ridiculously short amount of time. This dry cleaner is like ordering at a chinese restaurant – umm i’ll take the OH HERE IT IS!
They are so damn fast its amazing. I called and asked to pick up laundry, hopped in the shower and he got to my door a few blocks away in the 100 degree heat while I was still in the shower! WTF! The way this guy works he should have an empire within a year…
The prices are fantastic too… it is actually like $ 5 more to have my laundry picked up and delivered, done perfectly, and folded perfectly, than it is to do a bad job myself. And since I hate doing laundry, this is quite the arrangement. By the way Jeffrey, what is your secret? How does anyone fold anything like that? It is actually beautiful… kind of like origami