Jeffrey’s Manhattan Eyeland

Although expensive, the lens and frame are excellent and totally satisfactory. It is Jeffrey that is the problem. He is neither an Optician or Optometrist and thinks he is very smart. His approach to customer satisfaction is absolutely awful. When I called he hung up on me. When emailed, he refused to accept the email. All this over him refusing to fill out a form stating that my old glasses (purchased elsewhere) are broken. He did say they were irreparable after charging me $ 50 for a repair. All I asked for is a statement that they are broken and I can use the replacement guarantee from American Express. He gives some lame excuse that it will effect his reputation. I highly recommend you avoid using Jeffrey’s for your prescription glasses.

Read the other reviews. Glad it’s not just me, but totally unacceptable behavior. Does not have a clue about treating people with respect. I have spent about $ 7,000 over the years with Jeffrey. In 2011 I asked for my PD measurement (and explained why I wanted it) and he refused to give it to me. He got nasty and actually hung up on me.
Recently I was in to get the price to replace one of my lenses, and left my RX there. They would not mail it to me. And when I went in to pick it up, even though there was only one person there and I was patiently waiting, he told me he couldn’t find it, and sarcastically said «Yeah, I’ll drop what I’m doing to look for it.» I told him that it wasn’t necessary to speak to me that way, and he just gave me a dirty look.
I guess Jeffrey can afford to throw away long-​term customers. I guess he thinks he can easily find another who will spend that kind of money and stay with him over the years. I won’t be surprised with this experience and the other reviews if he doesn’t stay in business much longer.

Stay away! The owner was incredibly rude and obnoxious. I went there in mid-​afternoon on a weekday to check out their frames selection and one particular frame I had seen in a catalog. There were no customers in the store other than me. Right away the owner asked if I was going to buy anything from the store because he didn’t want to waste his time! Not sure based on what flawed logic he assumed that I might ultimately not buy from him. He went on and on in a very unfriendly manner, telling me that the frames cost close to $ 600 etc., and tried to pressure me to commit to buy something — or leave! — before I even had the chance to spend 5 minutes in this establishment. I felt truly bullied. I would give this business zero stars if I could.

This business has a nice selection of frames, BUT the workmanship is poor. Lenses are not made precisely despite Jeffrey’s claims that he is good at what he does. I had lenses made there and one of his employees cut them. They were substantially off. I’d only buy there if the lenses were sent out to be made in a lab. Jeffrey pushes his taste in lenses and will not consider using any other which makes glasses at his store more expensive than necessary. The biggest problem is his «bedside manner.» He can be curt and unfriendly. For the prices there should be a higher level of professionalism.

Owner is arrogant, upsetting and just not nice. I live on the upper west side and have to walk by the store. Wish they would relocate. A $ 1000 mistake!!!

Jeffrey has gotten a bad rap here. The glasses both my husband and I got are the best we’ve ever had – fit and clarity of vision are great! He is expensive, it’s true, but he puts a great deal of effort into each customer’s product, and that really makes a difference. I hope people who go will understand that these are top-​notch frames and lenses and appreciate Jeffrey’s expertise and professional commitment to excellence.

Great local business, Jeff is very helpful, friendly, and hilarious. He is a great sales man and is extremely talented at crafting glasses. I recommend to all. He recommended the best lenses for my eyes as I have a very very tricky prescription; and has been the only guy who can cut the lenses perfectly for my eyes.

Jeffrey’s Manhattan Eyeland is the perfect place to get your glasses if you love sarcastic, arrogant and rude service. Unbelievably, the owner is the WORST! I purchased sunglasses there but usually go to Optyx. I will NEVER go there even though I like to support local businesses. Shameful customer service.

Jeffrey, the owner, is two-​faced, at first ingratiating, then mean, sarcastic and unhelpful. Do your mental –wellbeing a favor: stay away from this business.

Absolutely the worst service ever. Worst worst worst. I bought $ 30 over-​the-​counter non-​prescription sunglasses and next day, labels still on, realized they were the wrong size and wanted to return them. Owner was on the phone. I told him I’d wait until he finished. He said it would be a long call and that there was no reason to wait because he would not give me a refund, just a store credit. Store credit would do me no good because I don’t need eyeglasses and would have nothing to spend it on. He asked if I had anything more I wanted to say to him, and I said yes, but I can wait, finish your phone call. He actually screamed «Don’t tell me what to do!» and yelled at the clerk «That’s it, not even a store credit, nothing, nothing for her» and returned to the back room to finish his call. Scary.

Here is my negative experience. I bought glasses last saturday and he sold me on very expensive lenses. He held the glasses I never gave him my prescription. I came in today (one week later) and told him that I wanted the glasses but not the lenses. He refused to sell me the glasses without the lenses saying that there are no returns. This isn’t a return. He never made anything. Now he has the glasses, the lenses, and my money. Stay away.

This is the last place I would shop and I can’t understand how anyone would buy glasses from Jeffrey… the service was terrible. he was rude and generally obnoxious and I, too, was nearly chased from the shop. I wouldn’t even give him one star. and I wish there were minus stars.

Never again! First I thought the bad reviews were a reflection of the abrasive style of the owner and wife. I thought they just had a NY attitude, but no: they are truly unfriendly and are giving bad service. I ordered a silhouette and it had a ding on the edge. He wanted me to make believe that it is not there, then he polished the edges off. I was very particular about the coating and paid a lot of money for a particular coating. When it was delivered, it came with a wipe from a different company. I couldnt prove it, but I felt tricked. He claims that others sell glasses with the cheaper coating, but I know now that this is a trick out of his book. Avoid at any cost! Scammers!

Following up on my review from March and April 2011, Jeffrey is now taking me to small claims court for twice the price of the glasses that he made for me that were unusable. The short version is that he didn’t like the script I had from my long time opthalmologist, so he sent me to ‘his guy.’ The glasses based on that script were unusable.
Upon returning 4 days later to ask for help, Jeffrey and his wife yelled at me, told me i was terrorizing his staff by continuing to ask questions about my glasses.
I had to leave because he was screaming in front of customers and my husband and two children. I contested the charges on AMEX and the agreed with me. Now he’s taking me to court. I have the glasses, pristine and ready to be returned, which I told his very nice — and sympathetic — lawyer, but Jeffrey insists on drama. Stay away.
[By the way, Gary Tracy Optomotrist on Amsterdam and 74 was a saint. He played around with my glasses to try to solve the problem and found that the second prescription done by Jeffrey recommended optomotrist was way off. I now own two pairs of perfect glasses from Gary Tracy]

Very unfriendly, terrible service! My sister and I walked in to this neighborhood store to shop for new pair of glasses. When the owners realized that my sister has an insurance, and they do not accept any insurance. They practically chased us out of the shop.

Just bought my first pair of glasses at this store. The owner (Jeffrey) told me they were complicated, but it would take a week for them to arrive. It ended up taking over 3 weeks with 4 interim promises of «they’re shipping tomorrow.» Obviously he was only right this last time. While their construction may have been, in fact, out of his hands, at no point was there an apology about them taking so long or an attempt to take responsibility for addressing the issue. At one point he likened making the glasses to the problems encountered fixing the Hubbell Telescope (really) therefore I should expect delays. In fact, he became rude and confrontational when I reminded him that he initially estimated delivery in one week. To make matters worse, when the glasses arrived, they were poorly assembled (there were actually nicks on top of one lens). He insisted this was normal and told me that he could find problems with his $ 50,000 car. While it may be true that the glasses were complicated (I really can’t tell you why because they are simple sunglasses) and that their construction was out of his hands there is no excuse for the way he behaved. In the end he offered to remake the lenses while giving me the current pair to take home. This seemed a modest, though fair, compromise. However, why would I go back to this place when there are so many other choices within a few short blocks? UPDATE: The replacement glasses were worse than the first pair. Clearly, these glasses were not meant to be prescription sunglasses. He refused to issue a refund and was insulting. Stay away.