Keito

Gorgeous, unique shoes here. I have purchased three pairs in the last three years and gotten plenty of compliments. However, be warned that even their most expensive shoes aren’t necessarily made with leather soles and heels as I just found out at a shoe repair shop. The uppers are absolutely beautiful leather and the soles look like leather; the Keito salesmen insist that their shoes have leather bottoms. So imagine my surprise when I took my women’s ankle boots in to have the heel and partial rubber sole replaced. They pried off the heel and low and behold, the heel was pressed cardboard; the leather-​looking sole was synthetic (even though they cost $ 398). This apparently is common? The shoe repair man, an old Italian guy, said if it isn’t stamped with «Vero Cuio» it’s not Italian leather. Sadly, my other ankle boots from Keito do not have this stamp; they cost $ 200 on sale. The silver lining on my repaired ankle boots is now I have 100% pure leather boots that cost $ 398 up front plus $ 80 for the shoe repair. And despite the cardboard heels, they wore pretty well for three years before I had them repaired. Overall, I love the shoes at this store but from now on I’ll inspect the soles.

Buyer beware. DO YOUR RESEARCH.
The shoes do not have the country of origin/​production on them.
I asked the salesmen where they were made. I was told Italy.
I bought 2 pairs, both were well over $ 200.
The brand «Mariano Renzi» is «Italian sizing» but the shoes are made in China.
I should’ve taken the time to research it before purchasing. Now I know.
If something isn’t clearly labeled, there’s usually a reason.
Never trust a salesperson, just spend a few moments looking up the brand online to get more info about it and competitive pricing before making a purchase. Some shoes there may be made in Italy; the ones I bought were not and I was directly told that they were.
If the store reads this, please don’t lie to your customers or make up answers if you don’t truly know.

The Ghost shoes from Italy are magnificent! Customer service is excellent. My husband bought a pair of Cap toed black shoes for himself and these beautiful blue boots for me.

The worst customer service ever!
I bought there a pair of sandals that was a little bit loose but the sales person told me that it would be ok if I used a gel pads so I bought the sandals anyway. Then I tried them on at home with those gel pads but It didn´t work. Then, in the next morning I went back to the store and explained to them everything. However, they refused to give me a refund. They asked me to choose another pair of sandals to exchange and I did but unfortunately the only pair they had was broken and I couldn´t buy it. So they wanted to give me a store credit but I explained that I´m leaving the country in a few days so that solution would not work for me. After begging for their goodwill here is what I got: arrogance, rudeness, and no refund! The ironic thing is that in the their online store they do give refunds! Thus, with so many amazing stores in NYC with a great customer service why would you choose KEITO?

It’s a little pricey I must admit but worth it. My favorite is the JoGhost men’s collection. Recently bought men’s python skin black shoes and I love them I get lots of compliments and people can’t figure out were I got them.
If you need leather shoes, real leather shoes, this is the spot. They have traditional Euro/​Italian men’s leather shoes.

I happen to destroy all shoes that I own, I guess it is because I insist on wearing heels all over town. New York streets are the worst for heels… but I digress.
So I am desperately looking for a pair of sleek, sophisticated, sexy pair of heels that can keep up with my meanderings and well Keito saved the day.
This shoe store is massive, with tons of unique styles and all the shoes are imported from Italy. The styles are one-​of-​a-​kind, unique but most of all, I found a low pair of heels that look great and are comfy.
The saleswoman was really nice and helped me find just the right pair of black heels that can be worn with suits and all my casual clothes too.
Now, it is going to cost you a pretty dollar, but thus far, I have felt that the shoes I purchased were worth the money ($ 245 for a pair).
The owner was very nice (and handsome I might add), and was sincere about my patronage to his store.
I do think I will be back for another pair, but at that price, I think it will be a once a year splurge.

beautiful shoes. great service.

It is unfortunate that I step my foot in that store!!! Sales associates are absolutely rude and low in class. Yes, I brought a drink in and sat it on the table while im looking for shoes, but the sale person knocked it over and have a nerve to tell me that it is inappropriate for me to sat the drink on the table where the shoes are? Are you serious? 1) im a customer/​potential buyer. 2) I didnt knock the drink over (SA did). 3) No apology for knocking my drink over and spilling it. Obviously these people have no customer service training what so ever. This store has great potential, owner beware get rid of your stupid ignorant sale associates. They will never get a dime from me.

Look, ½ this store (okay 2/​3rds?) is so Eurotrash or Eurorocker that you don’t need to look at it. But the rest should be carefully analyzed for potential gems. If you are a frequent shopper of the standard department and specialty stores and still haven’t found your perfect black boot or just the right gold evening sandal, try Keito.
Keito imports a selection of lesser luxury and higher end mass market Italian brands. Therefore you will see nothing that you would normally see anywhere else. This also means that the sizing is more European (great for those who prefer slim fits or a more feminine line). It is the only place that I know in NYC (or anywhere in the US for that matter) that sells Icone, which is a very seductively cut line of shoes. Anyway, each of these Italian brands will have a few great basics or stretch pieces that are worth trying on at Keito.
Price points are between $ 150 and $ 600 for shoes and boots. So Keito occupies a sparse middle ground between mass and luxury.
Big wins at this store are leather boots for fall and winter. There are many styles to choose from (particularly lots of flat riding boots and stiletto evening boots). There are minimalist styles and styles with accoutrements. Again for folks with slim calves, you’ll find more options here than at most places. Keito’s staff will also work with its own cobbler to take in the calves and size them appropriately for you. They will also wait with patience while you try on half a dozen pairs during your search for the perfect shoe.
Beyond boots, Keito also seems to stock a healthy collection of (occasionally gaudy but not always) stiletto evening sandals. Think of it as a potential resource for wedding or party wear.
The help at Keito might seem a bit overbearing (they always feel so overstaffed). But if you let yourself be helped and really ask for what you want, they’ll do their best to find it for you within their inventory.
So yes, if you have a very specific need for a nicer shoe that hasn’t been met by Bloomingdale’s, the Internet, or wherever else, try this place. Somewhere beneath their penchant for ostentation, the Italians really do know classic style. Keito is much the same way.

They really deserve a big 0!!! I came in to shop for a pair of boots before I went home to LA. I found a pair of boots I loved here and purchased it dispite of the impersonable salesmen. I had the boots shipped to me and put down my address. The salesman looked at it and confirmed my address and said that I should get my boots by next week. I came back to LA awaiting for my boots, my mid week I was getting nervous and called them. The owner assured me I would get it soon and it was in transit. So the cat and mouse game began. I called again a few days later and he said there was something wrong with the delivery and it should come the next day. The next day it is not on my door step. I called again he said are you sure because it was delivered. After I firmly said over and over again I don’t see it, he then asked me if my address is so and so… I said nope… it was a totally different street and address. He said UPS made a mistake (really UPS just came up with a random adress). Then he tried to blame me for the error and said my address on a sheet of paper I wrote and the number 7 looks like a 1, I said well the salesman confirmed the address with me and if he couldn’t read it he should have changed the number or have me rewrite it. The owner then said he would call UPS to retrieve the boots and send it out to the correct address which should just take a few days. Well a few days past and nothing, I called the owner again and he said UPS shipped it back to him in NY. Well at that point I canceled the order. I was extremly sick of his horse crap. He said he would refund my entire order only after he gets the boots back. 1 ½ weeks past and I never saw the refund on my credit card, so I called him and he said oh he forgot to refund me the money. REALLY, you freaking jerk. Then he called me back after I hung up and told me he would give me a discount of a $ 100 on the boots if I still wanted them. I thought about it but ending up not getting them because of the horrible customer service. He then proceeded to tell me he gave me the generous discount because he wanted to make me happy but guessed that nothing will make me happy.
Can this guy be more of a ass? How does he stay in business??? Listen to all the bad Unilocal about the store’s bad customer service. I love support small businesses but please don’t support this store. To reiterate how bad they are, this whole process took about a month to fix. On top having to call him to get the refund after he received the books back, he had the nerve to charged me $ 20 to ship it to the wrong address. I called my AMEX, which I should have done when I never received the boots to get my full refund. This is the longest review I have ever written. I am writing this review 2 months later and still am upset over it. I feel so firmly that this business is a joke and they should never get a dime of your hard earn money.

If you are in New York City you must never leave without visiting Keito. The most amazing shop in the city… FULL STOP!
As far as I am aware of they are the only shop I have found that carry Jo Ghost hand made Italian shoes.
If you miss this shop, it will be your loss!

I bought a pair of black leather peep-​toe heels here last summer and they are, to date, the most comfortable dress shoes i’ve EVER worn.
Not even my flats feel this good.
The leather is high quality and after a few wears, forms to the shape of your feet for a perfect fit. Somewhat of an investment at $ 200-​$ 300 a pair, but totally worth it. How many crappy, painful pairs of cheap-​ass shoes are you gonna get before you realize you can live off 2 or 3 pairs of high quality ones you can wear again and again?
Bunions and blisters be gone! Get your butt over to Keito ASAP
(FYI: their 5^th ave store closed recently!)

I’ve shopped here a few times and must warn they employ the rudest sales woman I’ve ever encountered. Truly unbelievable.
Also they are still selling the same shoe style I purchased there 5 years ago. Apparently not very up to date with seasons and styles. So many great places to shop in NY. Skip this place.

The service here was great! They were very helpful but also gave the appropriate amount of distance so that you could admire the shoes and make decisions without being lurked over. I was there during a buy one get one free sale, so that’s pretty much as good as it gets on $ 345 heels. If you like unique, beautiful, classy heels and flats, this place is worth checking out.

Oh such a sad sad day… the purse I bought here is «cute» but seems to be OVER PRICED and not of great quality. The handles have already come loose from the bag and I’ve only used the bag 4 – 5 times.
Sad Sad Day. :-(
I know they try, but the slick Italian importers may not have the best quality items for the price.

I love this shoes store.
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