Leather Spa

I have used the Leather Spa numerous times purely out of convenience as my office is across the street from the Plaza. They are expensive and only do an average job.
I once brought in a pair of boots for stretching. $ 50+ later and there was no difference in the returned boots.
I have brought in many pairs of shoes for sole guards. This is a pretty straight forward job and the returned shoes were fine.
The biggest issue is their customer service. I brought in a pair of shoes 13 days ago for sole guards. I was told it would take 5 days. After a week I called to check on the status and was told they should come in later that day or in the morning. No call from the Leather Spa so I called back 3 days later. Still no shoes and was told once again that they should be coming in that evening. The next day still no call so I called again and still no shoes. I have asked if there is an issue and was told no issue!!!
This place needs to better manage customer expectations and provide timely service. For the prices they charge one would think they could do both.

The posh exterior is the only positive. Customer service is terrible and quality of work is subpar at best

I’ve been taking my shoes here for over a year and I think it is time to write a review. They are always nice and professional and yes, they really do work miracles. :) Every time I pick up, my shoes look brand new.

These guys took a pair of shoes that would have cost over four hundred dollars to replace and were headed for the trash and made them look pretty great again. I thought they managed expectations well. The service is pricey but worth it if you have a sentimental attachment and want to get some more wear out of a favorite high quality pair of shoes. I would much rather have used this service than gone out and bought a new pair or bought a pair of shoes that cost the price of the repair. I’m very satisfied.

Decided to get my shoes polished, after walking around in the City all day… since we were having a quick bite at the food hall in the Plaza, i gave Leather Spa a try.
For $ 7, they did a great job… 2 weeks later, my shoes still look like they are brand new. and i wear them almost every day.

They really do perform miracles!

After having a slight anxiety attack after getting my newly purchased Louboutin stuck in a boardwalk, I discovered the Leather Spa is the best place to get these shoes fixed.
The material on the heel had totally peeled off. and I hated the fact that the soles were no longer red :(
So I found out that they replace the soles, in addition to fixing my heel.
I live 20 mins. outside the city and this place is totally worth the commute: When I got my shoes back, they looked brand new again! And they’ve been holding up ever since [2 yrs]
As far as price, you get what you pay for and since it is among stores such as Gucci and LV, you expect to pay a bit more. I believe I paid $ 75 and it took them about a week.