Lenox Hill Hospital

My very first (and hopefully last) stay overnight in a hospital. I know everything seems chaotic in hospitals. Everyone is doing his or her job and you just hope all the parts line up in your favor. But then there are the grey areas. Like sheets on your unmade bed. You make your own bed. I had an operation at 11pm. I hadn’t eaten since 4pm. At 1 am I was done and told I could eat. The only thing brought to me was HALF a tuna sandwich and it was small to boot! I asked for the other ½ and that never came. I asked for a piece of fruit. No. I was given ice chips. ICE CHIPS ARENT FOOD.
And then I need to sleep, I’m in pain. I contact the nurse and ask for whatever they can give me to help me sleep and relieve the pain. It took forever for someone to come, and they had to get authorization from a doctor, which took forever, and then when someone did approve it, hours later, I was being discharged. My advice: MAKE YOUR NEEDS KNOWN, and HOLD STAFF ACCOUNTABLE, REMEMBER NAMES. Do not think that because you are in the care of others, that you are in GOOD care. That’s generally not true in a hospital. You are your own biggest advocate. So do not simply HOPE you will get a nurse to help, or HOPE you will get pain medication. Make it happen.

I delivered here and would like to say it was the most amazing experience. I am a very picky person and honestly i felt so well taken care of as if I was in a 5 star hotel hospital. The staff wow. The nurses the care aids, the doctors the anesthesiologist, everything was superb and amazing. no glitches no complaints.
I would not have survived the pushing part of the delivery if I didn’t have the BEST staff on hand that cheered me on and gave me that last bit of «umph» to do the last 15 mins. I will never forget the doctors face and her excitement as the baby was coming out. She made me have that last courage… I am blown away at the level of professionalism, care, and sincerity from the ENTIRE labor and delivery section. Kudos to you guys for making this the best experience I have ever had! Thank you thank you.
Also shout out to my doctor dr Lisa Johnson. You’re the best obgyn!

Ok, so be very careful about this hospital in terms of billing. You may have a good doctor but that won’t help you after the fact. We were told the day before that a $ 50. copay was due in admitting the morning of the surgery. The morning of the procedure we were told $ 1000. was due and to pay 50%! Then after the surgery the bill inflated to $ 7000! I had to do research to have them adjust the bill to ZERO since it was covered under The Affordable Care Act. Then we received a $ 250. bill that we paid TWICE. Then we were sent to collections for non-​payment of the same $ 250. We finally got the $ 500. back after threatening them with non compliance. We will never use any Northwell (NSLIJ) Hospitals again. This left a bad taste in our mouths.

This hospital is horrible and yes I am looking to file a lawsuit against these people for the poor treatment towards my husband that night

I just had surgery at this hospital and my care was superb! The nursing staff went above and beyond. The physical therapists that work there are incredible!
Sean and Junior and Anthony could not have been better and they were so helpful with all my physical therapy needs! The whole hospital was super clean and everyone was incredible!

This is for the Radiology team — Susan the RN, Greg, Nelly, Jackie and the rest of the team.
I had an MRI there on Thursday and it was stress-​free and comfortable. I have severe claustrophobia and the staff was wonderfu.
Kathryn D

I went to this hospital’s ER this afternoon for a fever and body aches. They registered and triaged me very quickly and started IV’s and everything else within half an hour of me showing up. The nurses and doctor that I dealt with were very friendly and knowledgable. The nurse also successfully started an IV in each arm on the first try each, which is impressive because my veins are notorious for being very difficult to find. Within a few hours and after a bunch of different medications, my fever finally went down and I was discharged with a prescription and a doctor’s note for work. I’ve never been in and out of an ER so fast and the fact that they were so thorough was amazing to me. Got right down to finding out what the problem was and treating it, without wasting any of my time or theirs. I’ll definitely go back if I need any emergency medicine in the future.

So I typically don’t do any check ins or reviews on hospitals but this deserved one. I came in for an abdominal catscan and I was beyond impressed with the radiology nurse John. He was very patient, full of information and knowledge, even loaned me his battery pack to charge my phone while I was here waiting. Any and every question I asked he was full of information and willing to answer it. I saw him on the phones and floor with patients and was extremely courteous, funny and super friendly. He took quick precaution when I had a minor allergic reaction to the contrast given to me. Wish all the staff in every medical field acted like this guy, you could tell he genuinely loves to help people. The rest of the staff was great also from the check in all the way through the radiology techs.

I’ve been a patient and I’ve worked here as well… The experience all depends on the day and the staff that is available to you. Some of these nurses are Phenomenal and of course, there are people there just to collect a paycheck.
The ambulatory department is run pretty efficiently. The check in process I experienced was quick and smooth. My only complaint is the waiting area in the back. There are thin curtains dividing the seats where all the patients are waiting to go into their procedures, so privacy is Non-​Existant.
Anybody off the street can come in to use the main entrance restrooms, which include homeless people. There is a tiny vending area in the front with coffee and overpriced treats. All in all, it’s an Upper East Side hospital that serves its purpose.

Visited this hospital after having had surgery and for a follow up. The personnel is rude, simply put if by chance you don’t share religion or a social status you’re not treated equally. Staring from the emergency room to the overall staff. The Doctors are more preoccupied with how they look than how do you feel. Privacy isn’t a matter of importance, staff will disclose information as if it was on a flyer. Second to that they continuously excuse or back each other up as if it was an asylum. Making one question their own sanity.

I refuse to go to any other hospital! The care provided by entire team here (ER, ICU, Step down, and Main Room) is STELLAR! That’s from the very kind housekeeper, the nursing assistant, nursing manager, RNs on day and night shift, and extremely competent and professional doctors. Thank you for making a scary experience relaxed! Thank you for caring about your patients and making sure we understand what’s going on in our situation. I never felt like I wasn’t informed. Also the physical therapy team was amazing! You guys understand what patient care is all about!
And they went ahead and scheduled my follow on appointment so it’s one less thing I have to worry about!

This review is for the Valet Parking with Imperial Parking Lot:
I knew someone who was getting a procedure done at Lenox and I came as moral support. Everyone who drives to the city knows the UES is a horrible place to find parking, especially after the blizzard we just had. We checked 2 parking lots and they were completely full. I noticed a sign near the hospital saying they offer discounted valet parking and their prices were cheaper than the nearby lots. All you have to do is park as close to the side as you can to not block traffic and a valet personnel will come within a few short minutes to park your car. After the procedure, the valet personnels were conveniently in front of the hospital’s main entrance and they will help with wheelchairs/​crutches and personal belongings. I think it’s an excellent service the hospital has to offer patients. «No Hassles, No Headaches» are always a plus in my books.

What an amazing place !!
Again my experience with this place is having a baby so I can only say good things about all the staff involved.

I’ve been going to the radiology department for years. I like being familiar with the lay out. It’s not so huge a hospital that you get lost! When I need copies of my records the records department is open very early at 7am. Very convenient. The place is always clean. I do have a little concern about security. I know I look harmless but I find anyone can walk in without a lot of scrutiny.
I hope I don’t ever need to be admitted. If I do, I guess this hospital would be as satisfactory as any!

Upon entering the Emergency Room waiting area, I was shocked to see how small it was. Obviously surrounded by a variety of people in varying amount of pain and nervousness, I was actually surprised to see how fast the service was. My friend was taken to the nurse almost 10 minutes from when she came in. The other people before her were seen in a fast pace too.
Like any other hospital experience, it took us about 6 hours to figure out what was wrong. My friend ended up having to stay the night and was admitted and placed in a room with someone unfitting. The nurse informed us that the room smelled like smoke and placed an air freshener near us. She didn’t ask around to see if anyone was smoking in the room (which they were). The smoking in the room was eventually highlighted due to having to have a room switch because the roommate got aggressive with my friend. The situations was handled quickly and carefully which is why I gave this review 3 stars. Nothing too spectacular but that is really what saved me from giving it 2 stars.
In an emergency situation, I’d obviously come here again.

This is one of the best Hospitals in Nyc.
We had our son here and the staff went beyond to make our stay the best experience it could be. It facility was clean. And a huge shout out to all the nurse who took care of our son in the nycu. Thank you all

Lenox Hill Hilton — I mean hospital (LOL). This hospital is as good as it gets regarding accommodations; quality of care; and doctors. This was my third surgery — and the first time an anesthesiologist stayed with me the entire time (I also did not get sick; or have negative ramifications).
The food was good; and the room /​floor was nice. Its a small, intimate hospital. The staff makes you feel like a celebrity, or privileged patient!

I received excellent care here in the ER on Sunday. After a few days of being sick I knew I was in trouble when I could not breathe, could not stop coughing, and was running such I high temp I was almost passing out. After two days of burning up and freezing shakes and not sleeping at all we headed to the hospital.
The timing was perfect for as soon as they got me on a bed I passed out. Having a 104 degree temp, not eating much, and being dehydrated will do that after a few days. Turns out I have walking pneumonia. Not fun.
The ER doctor and nursing staff on duty were terrific. Check in and pre-​screening was fast and professional. It was wonderful to be taken in immediately and then quickly ushered into the ER and onto a bed. Again, I have to say that the staff and nurses here were so friendly and professional. The whole visit here I felt in very caring, professional, and competent hands. We found the ER clean and well organized. Everything was explained to me so there was no confusion and options for aftercare. Even going through check out the procedure was fast and efficient.
I can’t thank those enough who took care of me, and would highly recommend this be your first choice if ever needing emergency care.

This hospital should be ashamed of the state of their sheets. I had back surgery there and spent 3 days on my back on their sheets and I now have an incredibly horrible rash on my back. One of the nurses said that the detergent they use is too much for some patients.
This is inexcusable. It’s also interfering with the incision on my back from healing.
Shame on you Lenox Hill

My wife and I have been waiting since 6pm in ER for a simple xray scan. A student doctor came to check us out and didnt seem to know much of anything regarding the symptoms or the way the hospital transport works. We’ve been waiting for four hours for a simple transport to get the scan yet billing and insurance is done on the spot and quickly before patient care. The general nursing /​med staff are nice but the organization for patient care is really lacking when compared to suburban hospitals in Westchester and even White Plains New York.
Update: it is now 10pm and we just got a transport to the radiology department. We were told the hospital has only 3 cat scan machines and there is always a line for scans. Strange enough we get here to floor 3 radiology and there is no traffic jam of patients waiting for scans. In fact there is no one. So after the scan is done I expect another 4 hours to get transported elsewhere and actually see a doctor that can diagnosis basic stomach pains that occur after natural birth.
In the end it was just a normal bout of pneumonia. Which in 2015 should not require hours of waiting around and a Cat Scan MRI to diagnose. 100 years ago you could deduce with certainty a patient had pneumonia with a basic stethoscope in minutes. Not sure why it was so complicated here. Also guess where she got the pneumonia? from staying a couple of days at the same dirty hospital a week before when she gave birth. Smh.