LensCrafters

After having a terrible experience at my local eyeglass shop (Shades of Vision), I decided to take my mom to LensCrafters, hoping for much better service. We weren’t disappointed. We were a few minutes late to the eye exam appointment, but we didn’t have to wait long at all. The sales associate who assisted us (I forgot his name) let us know that they don’t accept my mom’s insurance before we proceeded, just so that we were aware. My mom said that the eye exam was pretty thorough & she was satisfied. They have a pretty nice selection of frames, although not as expansive as other locations, but my mom had plenty of styles to choose from. Once she settled on her frames, the process to finalize was pretty quick. The only reason I’m docking a star is because it was still pretty expensive, even after applying the discount we had.
TL;DR — Friendly staff, quick eye exam & processing, nice selection of glasses to choose from, final cost ends up being pretty expensive (if you don’t have the right insurance plan)

Everything was great, but the highlight was Kendra. She helped me pick out frames that not only looked good, but fit my personal style! I’m thrilled with my new glasses, and I may never have had the guts to buy them without Kendra’s wonderful and honest input. Thanks for all your help! These are the first glasses I’ve ever owned that I’m actually excited to wear in public!
I highly recommend this LensCrafters if your looking for a thorough exam and a nice selection of frames. Also, everything I ordered came much faster than expected. The contacts were delivered to my apartment next day, and the glasses were available for pickup in 3 days!

Dear valued patients,
Thank you for your inquiries about my new practice location. I have actually moved to Los Angeles. This location at 81^st and 3^rd has many of the same opticians and associates you have enjoyed working with for years. Although I have not personally worked with the optometrist I have heard wonderful things and you are in very capable hands.
Thank you for your loyalty to me and to LensCrafters.
Sincerely,
Dr. Jasmine Irani OD

I like this location better than the Columbus Circle branch. I was greeted at the door. I didn’t have to wait long at all. Everyone was really nice and helpful. I went in for a lens fitting, so I didn’t look at the frames as closely. However, it did seem like they didn’t have that large of a selection if you are as picky about frames as I am. Overall, I really like this branch and will return.

They will try to get rid of you as soon as possible once you have paid and get angry if you do not buy from here. They neither care about quality of your prescription nor are they willing to explain or even warn you about potential complications. Often out of stock and nobody seems to be taking care of this. A lot of people get fooled by the smiling front desk people and giggly conversations which is pretty sad.

I have bought my glasses from this store for over 6 years. The service is always good, and the staff is friendly and helpful. They once even allowed me to return a pair of glasses on the 89^th day after I bought them, and they hooked me up with a new frame style and new lenses. I had buyers remorse about the first pair, and luckily they had a 90 day satisfaction guarantee. I do feel that their frame selection is a bit limited because the store is kind of small compared to other suburban Lens Crafter stores that I have been in. Overall, a good place if you find the frames that you like.

Nice people and fast service, but I’m less impressed now that a year is passed. The doctor I saw there told me it was silly for me to come in every year, since my eyes are stable, and I shouldn’t come back for another three. I was thrilled (because who has vision insurance?), until this week when I found out she only wrote my prescription for one year and didn’t say a word about what that would mean. I’ll apparently need another $ 130 pointless appointment to buy more of the same contacts.
So I’m docking stars for corporate BS tactics and will be going somewhere cheaper for my now-​necessary appointment.

Dr. Tran is an excellent doctor. I was very impressed by her competence and kind demeanor. I appreciate her excellent work.

I had an amazing experience!
I went in for an eye exam, contact fitting and glasses. I was seen by Dr. Tran. She was super professional, made me feel comfortable and answered all my questions. She even gave me a recommendation for an eye specialists.
I felt no pressure from the staff to purchase glasses or put in an order for contacts. Everyone was very helpful. Unfortunately I didn’t find a pair of frames that I loved but the girl that was helping me told me not to worry about it to come back when they receive a new shipment. I was pleasantly surprised that she didn’t try to trick or pressure me into buying something just for the sake of sales/​commission.
This is definitely the place I will recommend to my friends and family.

I purchased a pair of sunglasses for my father from the LensCrafters store in mid town store on 5^th avenue where the service was average. They didnt fit my father to went to this location (Third Ave) and the customer service we received was way superior. A gentleman who appeared like the manager was courteous and extremely helpful — while being upfront since we had a budget constraint for the return. Made us feel extremely welcome and helped us choose a great pair of glasses. In all an experience that left me and my parents smiling (something so rare nowadays!) as we left and I would definitely make it u town to this location next time I need to purchase sun glasses or lenses!

Had my first prescription glasses here and I commend the staff. They are very knowledgeable and took time to make sure I got exactly what I need. Was very happy with my purchase.

Update: after some wear at home, glasses didn’t fit properly (permanent flaw — wrong width for my face, glasses themselves were fine). Went in to pick another pair under the 90-​day «love them or change them policy». Was mentally prepared for a difficult conversation.
Wow. No questions asked, same person happened to be there who helped me in the first place. Helped me again, spending about the same amount of time — 30 min, combing through all glasses they had (many new frames arrived), helped pick a new one, totally cheerful and helpful attitude. Actually told me to feel free to change them again as long as I still have time within 90 days.
Filled in all the paperwork, I had to pay $ 5 difference due to cost of frame. Was told it could take up to two weeks to receive them. Got a call today after 5 days — they are ready! Will go in to get them. Hopefully, it’s the right one for me this time!

Ok I actually do not know how this could have gone any better. I walked in they had time to see me right then, everyone was so nice, from the girl who helped me pick out the glasses, to the doctor who did the exam. I was scared, b/​c I’m a wimp in general, about that air thing blowing in my eye and the girl was so patient with me, until I calmed down, she also explained the whole process to me as well, and just made me feel comfortable in general. Honestly they were the great, the prices were fair, they called me 5 days later to let me know they had arrived, I do not know how I could have had a better experience getting new glasses…

So I am all about convenience, who’s not?! So this spot is near my house and I just wanted to go in and see if they had my desired frames and see if I could get an appointment for contact fitting. I was completely happy with the warm customer service that I received when I came. They were extremely knowledgeable and helpful.

I bought a pair of glasses at another lenscrafters but decided i wanted an exchange because they did not fit well. I went into this lenscrafters on a whim just to check out the frames. i ended up finding such a helpful associate and found a pair i actually liked and they even fit my original pair for me which had apparently not been fitted at all by the other lenscrafters. their service was really exceptional.

I came here for an eye exam and ended up walking out with new glasses too.
For the eye appointment, Dr. Patel is great. Very patient, kind, and informative. Answered all my questions.
The service at the Lenscrafter was also great. I anticipated just looking around, but before I knew it, I was buying some new glasses. Very patient as well
Recommended!

Ok-​I am being annoying, but wanted to give one more update:
LC has been extremely patient with me. The other day, I took in my glasses because I thought there was a scratch on them. Turns out it was ok-​:)
Today I went in to get them adjusted as they were painful (too tight). The nice gentleman who helped me adjusted them, but now they are too loose! He said to return tomorrow if I need to after giving them a try. Looks like I will have to take him up on his offer, because they are waaaay too loose! Hopefully it will be the last time the folks see me, as I do not want to be an annoyance, but on the other hand i need these beautiful new glasses to fit just right! Not too tight and not too loose!
Very accomodating and patient staff. Service A++++

Dr. Amy Seon (sp?) is just as nice, patient, and professional as Dr. Patel. As usual, the staff is a pleasure to work with, and Jennifer in particular was a great help. She struck the right tone with my daughter, giving her honest feedback about frames she was considering and then offering another half dozen that were in the ballpark. Then – kaching! – she handed her the perfect frames.
One staff member quickly fixed a minor problem with her old glasses, and another remembered us from a previous visit. I know Lenscrafters is a large company, but it feels like a mom-​and-​pop store. A mom-​and-​pop store that sells designer goods. A little pricy, but there’s a major discount for kids, and there are sales all the time.
Not to offer medical advice, but if they want to dilate your eyes, ask if you can have an alternate test, which takes a picture of your eyes’ insides without the hours of blurry vision afterward. Definitely worth the extra $ 30 (or so), and the doctors will show you the pictures and tell you what they show.
UPDATE: The alternate test is called OptoMap, and it’s $ 39. But there’s a 25% out-​of-​network discount. Same discount applies to the exam.

My initial consultation and eye exam could not have been any more pleasant. Dr. Patel and her assistants (Kiera and ?) were friendly, down-​to-​earth and super professional. Doctor Patel was thorough and even took time to show and explain the graphics of my inner eye photos which was really cool. She was just as nice as could be. She was also younger, so I hope time and exposure to bonehead clients over the years doesn’t wear on her…
The assistant was honest with me in recommending frames and suggested I get the LESS expensive pair! Which — I agreed, did look better. Because my insurance was not accepted, I was automatically given a 25% discount on the exam, AND frames were %30 off.
Glasses were ready in three days.
Highly recommend this location.

Since I dissed the Lenscrafters in midtown on Lex, I had to give this one its due. Fantastic, friendly service. The people that work there are knowledgeable and helpful. They have a great selection of glasses. I was very impressed that the woman that helped me actually talked me out of getting the more expensive glasses. 100% would go back.