LensCrafters

I was a bit skeptical about a «chain.» But wowsa! Very thorough. I have been wearing contact for 20 years one of the best appts I have ever had. Super friendly staff too.

The best in Manhattan! Dr Sylvester has a wonderful friendly, calm and informative manner — She’s helped me immensely get the most accurate prescription — All the other support staff too Nicole etc so very helpful and jolly! Thanks! I can’t say thanks enough for such excellent customer service!

I will undoubtedly never go to any LensCrafters again because of this location. I scheduled an eye appointment for a week in advance because I was going to be traveling. When I made my appointment the girl I spoke with was very helpful. I was out of contacts with very bad vision and she told me they could give me a trial pair to hold me over until my appointment. The next day I started walking over (in the rain) to the office to pick up the trial pair and on my way I called to confirm. A man answered and was not helpful at all and had a very bad attitude. He was very rude and told me it was their company policy that they could not give me a trial pair. I completely understand that it is really not their problem but I’m not really sure why you would let one of your customers have to walk around barely being able to see and not able to buy more contacts without an updated prescription. Regardless of whether or not that actually is a company policy he could have handled the situation much better. I will be sure to never use LensCrafters again because of this experience.

1 year later and they reminded me I was due for an eye exam (which I’m prone to forgetting and losing the yearly benefit from my insurance). Dr. Sylvester and the staff were just as wonderful as I remembered. Doctor let me try out two brands of daily contact lens for a week to see which one felt better. Overall, very happy with this location and will go out of my way to come back!

This is a great location. I loved the store design, lighting and the refreshing feeling u get upon entering.. Extensive selection of eyewear and above exceptional customer service! In particular Lawana (I hope I spelled her name correctly) was extremely knowledgable, helpful and friendly. She gave me good advice and ensured that I received the appropriate insurance benefits that my coverage would allow. When it comes to frames, she’s just not going to tell you that you look good in order to sell the product. She will
ask you about your preferences, make a few recommendations (and bluntly but diplomatically tell you what doesn’t work), then let you choose. She’s patient and won’t hover over you. As far as my lenses, I’m so happy that I followed her expert technical recommendation for the HD progressive lenses. They’re top shelf but worth every dime compared to the tunnel vision lenses I had been wearing. Think HD tv compared to regular tv. I look forward to returning for my contact lenses exam soon. Next time u need eyewear check them out!

If you are serious about eye care, I suggest you make an appointment to see Dr. Sylvester; you’ll be in good hands. While it is true that she possesses cutting-​edge equipment and up-​to-​the-​minute training, I recommend her because of the interest she takes in her patients (my sister also sees her), especially in how their eye health affects their overall well-​being. In addition, she explains your condition clearly, without any jargon or condescension. Add to this her delightful chair-​side manner, and it is easy to see why she earns my five-​star recommendation.

I love this location! Seriously lovely staff and excellent customer service! They are always super polite, even though I usually annoy them with requests to adjust my «not LensCrafters”-eyewear. They take their time to fix the weirdest bends in my frames and then they don’t even charge me for it, but rather ask for a donation to their «cents for sight» program. Thank you so much!

I agree with the posts regarding their friendly staff and compliment their customer service. I left my current glasses so that they may replace my lenses, but to my horror they bent the frame to fit the curved lenses. They did offer to fix them, but I did not want to take the risk and have them break my favorite glasses. I was given a refund for the lenses when I asked.
It’s a great place for an eye exam and purchasing new glasses, but if you have an existing pair of glasses that you want to replace the lenses for, take it somewhere else.

Okay, this place continues to impress.
Bought some glasses last August, and recently realized they were clouding up. Some sort of coating was deteriorating.
So I took them back. Their guarantee is only for 90 days, but I had bought a protection plan so I was entitled to a new pair for a deductible of $ 25. Still, I thought, these were clearly defective; they should have lasted longer than 4 ½ months. The manager quickly agreed, waived the deductible, and ordered a replacement pair. It was just that simple.
My experience here is so consistently positive, I would come here even if it wasn’t in my neighborhood. Great great business with helpful staff, no pressure, and everything you need in an optometrist or optician.

I had an excellent experience at this LensCrafters location. Ariyana made it effortless to book an appointment and helped me throughout my visit. Dr Kerry Sylvester was knowledgable, friendly and informed me of all the newest types of contact lens available. I highly recommend them!

Sales reps were quick to help. Dr. K made my optometry appointment very enjoyable, and Helen was quick, efficient and friendly. A++

Lenscrafters is decent store.
but where this place shines is the doctor.
Dr. Anjali Khullar though gave me one of the best eye exams… she did stuff to me that no other doctor had. All sorts of tests that other doctors are lazy about. Really thorough and cares about the patient.
Gave me a whole bunch of contacts to try out. to ensure I had the best fit and best vision.

Okay Doctor… HORRIBLE staff. I have a new vision plan, and couldn’t log onto the website, so I asked before starting my exam for them to check if I’m insured. She never said I wasn’t, but it was a discount plan. But I asked her if I’m covered. She still didn’t say the exam wouldn’t be covered.
AFTER my exam, they want to charge me $ 150. Seems that ONE of the people that work there knew they didn’t take my insurance… just not the TWO that were working on setting up my appointment.
Then, I have to pay $ 150 at the end of it. And, my right eye still isn’t right. I’m NOT even going back to fix it. The replacement doctor was sweet and absolutely the cutest most adorable thing ever, but since he won’t be there even if I went back, I’m going to take it as a loss and find someone in my plan and just go through the whole thing over again.
DON’T GO THERE.

I just moved to the city a few months ago and needed to find somewhere close to my apartment. I’ve been using Lenscrafters in other states for over 10 years and have never had a problem.
Honestly, this has been one of the worst experiences I’ve ever had. The doctor is friendly and nice and tried to help me out (although she can’t seem to find any contacts that work for me) but the sales reps are simply awful. I just bought a new pair of glasses last week and the sales rep didn’t know what she was doing. She tried to measure my glasses/​face about 4 – 5 times and kept messing up the computer system and having to start over. Then she miscalculated the cost of the glasses and realized she had given me too much of a discount on accident and jacked up the price again. I had to sit there and do the math myself to make sure she was doing everything correctly.
It was taking about 2 hours and I suggested that I come back after work since I was already really late and she kept saying «No no, I almost got it.» The pair I tried on was too wide and she said she had to order another pair so I walked out empty-​handed and still wasn’t confident I got the best deal. I called the next day to see if they could double check everything for me and the same woman answered the phone and said that everyone had left for the day and she would look into it for me. I never heard anything after that.
A week later, they called to say my glasses were in so I went to pick them up. I told them about my frustrating experience the week before and this other sales woman was rude to me and said «You’re the one that keeps calling 10 times and we’ve already gone through this»…and I told her I only called once the previous week to follow up and never heard back. She then accused of me of having talked to some guy named Rick on the phone about this and I don’t even know what she’s talking about. I never talked to this mysterious guy.
She continued to be rude and we kept arguing with each other and I finally grabbed my glasses and stormed out. I’ll probably be returning them sometime this week because I don’t even think the prescription is right. I’m finding a new eye doctor ASAP.

I absolutely love this lens crafters! I literally just left and was so moved by the professionalism of the staff and Dr. Khullar herself. I explained to her that Im uninsured, and she assured me that she would help me figure out the best and most affordable way to get the treatment I need. Rick wasnher assistant and was unbelievably helpful and professional… Cannot thank you enough!

I was in New York visiting my brother and went to Lenscrafters i think it was this one it was great the staff wonderful experience. I live in Miami and hope that the Lenscrafters here are just as good.

I can’t believe I’m reviewing a Lenscrafters. Really can’t. I also can’t believe that it was by far, the best eye care experience I’ve had anywhere.
Dr. Anjali Khullar is friendly, kind, and while young, gave me the most thorough eye exam I’ve ever had. She did tests I guess other doctors haven’t been bothered enough to conduct, because once you’re in the door, they get paid the same amount — but not her — she switched me to a new brand of contact lenses and insisted I come back a week later so she could see how they were fitting. Never had a doctor care enough to even mention that different lenses have different fits. Just little things like that made me really impressed with her.
She over-​dialated my pupils a bit, using two drops instead of the usual one, because my eyes are so dark. I was pretty blind for a while, and she was super apologetic about it. I find this hilarious because she was apologetic for doing a really complete eye exam. The last time I went to the eye doctor (years ago) I’m pretty sure I didn’t even have that test done. (And then I heard him yelling at his secretary. Hence, the need for a new eye care team.)
And the woman that did all the retail stuff, who sold me my contacts — did everything in her power to get me the best deal possible, and gain the most benefits from my insurance package. As it turned out, my coverage was for either glasses or contacts but not both — but I still had an $ 80 frame benefit, so she helped me pick out a pair of $ 80 sunglasses because they would end up being free. The expected upselling didn’t happen at all. I was shocked. She even waved the tax so I would have to pay $ 0 out of pocket, which I’m not even sure is legal (don’t tell!)
I left being shocked and confused by the experience. I always expect chains to be the crappy commercial versions of better, independent businesses — but I cannot recommend this particular business more highly. I think it’s 100% due to the current staff they have working there. If either of these two women left the store, I’d try to find out where they’d moved on to next. For realz.
And you can make your appointment online. Then they call you to confirm. It was awesome.

I’m a chump, is about all I can say really. Most of the fault is my own for not walking out immediately when they informed me they didn’t accept my insurance. I thought, since I entered my insurance info when I made the appointment online and wasn’t told they didn’t accept it, that they in fact did in fact accept it. Yes, very dumb of me. After I was in the door and told I wasn’t covered however, instead of letting me know I should go somewhere else or even asking if I wanted to continue, they just told me about the discounts they’d give me for being out of network, told me to give my insurance company the receipt as if that was likely to work, and then rushed me into an eye exam anyway and tried to upsell me on some retinal photography thing no insurances cover. Then they dilated my eyes and sent me out to pick out some frames where they tried to steer me towards the more expensive ones even when I told them I was on a bit of a budget. Having managed to find some discounted frames they tried to upsell me again on more reflective coating. By the time I managed to finish my exam and get my final bill they hadn’t even given me any of the out of network insurance discounts they told me about at the beginning. Again, most of it is my fault for being a sucker and putting up with it –they’re just running a business– but inside it didn’t feel like I had any other options. I walked out of the office all blurry eyed, unable to focus, and feeling like I’d just lost three hundred bucks playing three card monty. At least there is the Lenscrafters 30 Day Unconditional Guarantee so I’ll eventually come out of it only having paid some money, pride, and naïveté for a thorough and competent eye exam.

had my first eye exam in years here. the doc was a young dude, probably not much older than me (if he was even older than me), and he was real cool and very blunt and to the point about how bad my eyes were (i appreciate the honesty — i know i’m basically blind). he did a thorough vision test, let me know that my prescription was almost unchanged and recommended better contacts that would stop destroying my eyes. the lady that helped me pick out a new pair of glasses was also very helpful, ensuring that i got the biggest discount i could get with the frames/​lenses combo.
it was all about the convenience factor, in the end. i was able to schedule the eye exam online (such a plus), and i was seen on time as scheduled. yes it’s a lenscrafters (i associate them with depressing shopping malls and glasses made while-​you-​wait — do they still do that anymore?) but they got the job done efficiently and expertly.

I had to go to LensCrafters for an eye appointment, due to insurance issues, and my God, I was amazed. I was expecting some sort of half-​assed Dr, Nick Riviera experience, but I had the best eye exam ever — it was extremely thorough, testing everything from tracking to color vision. The doctor is a lovely, patient woman. I feel odd about recommending a chain store, but at the very least, I can give this particular location a hearty thumbs-​up.