L’Occitane

Very nice store. Clean. Spacious. Wide variety of products. Ask for Brett. He’s amazing; very friendly and knowledgable of their products.

This L’Occitane is an absolutely beautiful, and large boutique. Turns out, it is also one of their flagships!
The staff here is very helpful, friendly, and informed about the products, their ingredients, and how they impact the skin. They also have many very lovely scents, candles, home fragrance, etc. like all the others.
You can always get mini-​facials in all locations, but at this location, there is an atrium in the back where they do complimentary lay down facials… what?
As a bonus, this location regularly offers tea, and champagne or mimosas!
I really enjoy this particular L’Occitane.

I got a promotional offer for a free sample box of travel-​sized L’Occitaine products last week and went to collect it. Laura, a sales rep, suggested I look at some other products before she handed me the box, so I did. I really like their lemon verbena, but had bought quite a lot of the body lotion when I was at one of the outlets in Nevada last month. She had me try the hand lotion, but graciously accepted my reply that I didn’t want to purchase it or anything else at the time, and I left with my sample.
After a block, however, I realized that the hand lotion was moisturizing my hands better than the other brand I had at the office, so I went back and bought the lemon verbena I’d tried. I’m not sure why so many people complained about the reps at this branch being pushy, because they weren’t at all, to me. I even told them I came back BECAUSE no one tried to «hard sell» at the store. I’d recommend this location to others on the basis of the sales reps being very nice people.

This is a beautiful, well-​stocked store. Staff is friendly – yeah, they go in a bit for the hard sell, but who cares once they hand you a glass of champagne or a mimosa on your way in?! Seriously. Even if you can’t afford the majority of amazing-​smelling products there, you can at least try everything out before you buy.

If it was possible to give them no stars, I would. They rang me up incorrectly for my purchase after a weird aggressive interaction where they kept pushing a product I was wasn’t familiar with and wasn’t interested in on me and fully two weeks later the credit still has not hit my account. Their error and the credit still has not hit my account. I went to the store last week because I thought perhaps it had been processed wrong and the manager (while smirking) told me it would take as much as three weeks for the credit to hit my account. It is a standard credit card transaction, there is no reason for it to take three weeks and it was not my error to begin with. The poor service I got when I was picking out the initial product would be enough to turn me off from going there again but this is ridiculous.
I tried calling customer service and was told that a manager would «call me back at their earliest convenience». Their. Earliest. Convenience. Hey, whatever is convenient for the people who are wrongly holding my money.

I came in to buy soap and was offered a complimentary facial. The staff here is highly knowledgable. I left with amazing new treatments and felt like I was at a spa. This visit was much needed after work.

I love this store. You’re always greeted warmly and welcomed in! Such a nice change from the Kate Spade I was at earlier. L Aura was sooo sweet. She gave my friend an dI free mini-​facials and gave us tips on skin care. She did recommend products but was never pushy at all! The whole staff is just amazingly kind and sweet. I love this store!

I walked in after having an exhausting day, and we got welcomed by Laura, the general manager. Initially, I wanted to smell some rosy stuff and walk out, but then omg, I don’t know what happened, I was there for 2 hours, lol.
First Laura offered us champaign and we were like okay sure. Next I was looking at stuff and she asked if I am interested in facial. Initially I was hesitant because it’s not a facial store, but then like okay whatever. She was so good, she knows everything about skin and gives you a great treatment. My makeup was removed and there was amazing glow on my face after the facial and I am a New Yorker who doesn’t leave without make up. She highly recommended some products and was very mindful what best suits you.
I would say even if you don’t want to buy anything, just go to experience a great costumer service :)

It’s impossible to browse here and be left alone. Up to four different salespeople will approach and exuberantly try to sell you things. I want to just say to them, «Leave me alone so I can think about what I want to shop for.» The bombardment with info about what’s on sale and what’s new by the salespeople is too much. I won’t be returning.

I have been a L’Occitane customer since they first opened their doors. All their products are nothing less than stellar and truly wonderful. I purchased their new fragrance Fleur de Cerisier, a cherry blossom eau de toilette — it’s BEAUTIFUL! I went into this location yesterday to find a nice skin cream for a dear friend who has been hurt. The associate who assisted me was the lovely Stephanie — extremely helpful, delightful, gracious, and very kind. She even sent her good wishes to my friend Diane when I mail the pretty box to her. Stephanie is the poster child for what customer service should look like, and I hope L’Occitane recognizes what an excellent person they have in their employ!

Walked in and no one acknowledged me. Picked out some products and none of he employees seem to even notice I was there. Walked up to the register and the two employees kept helping the same group of girls without saying anything to me. I waited for a few minutes but it’s seems ridiculous to have to chase an employee down to take my money. I’ll take my business elsewhere.

Beautiful store in my favorite area in town! Loved the lady that helped us out. However why was there 5 employees working In a very low populated store and to top it all of they stare at you all day and night! I love the products and have about 6 of their hand lotions, yes 6 can’t get enough! But I constantly felt as if I was being watched for pit pocketing, come on I was there with my mom and friend with no intention ever! I felt so uneasy that I begged my mom to just grab her stuff and go.

Well the product is great as far as the service was great Ruth was super nice and helpful I got all the products I needed and was on my way in 5 min Ruth was not pushy and did a great job making me feel comfortable

Came here for some Holiday shopping. The staff was so helpful! They offer you hot tea upon entering, and provide a friendly atmosphere. They offered complimentary giftwrapping also! Their soaps are excellent! The aroma is amazing

This review is base purely on their customer service and, here at this location, their customer service sucks!
I agree with Marie L., that there is definitely something wrong with their employees. Lets just say, once you walk in, their employees will immediately follow you around (non-​stop) and will desperately try to sell you one of their products.
Even if you show no interest to interact, they will keep pushing you to the point where it almost feels like harassment. I remember when I was walking around their store and whenever I picked up a product, they would immediately use that opportunity and talk me to death. No only was it annoying but I almost felt reluctant to pick up anything else in fear that they would keep on talking!!!
As for their store, it really is well organized and their line of products are wonderful. I enjoy using them on my skin and I think the quality is great. However, I only wish this location and their employees would just relax a bit and trust that their product will sell itself.

Went in here after going to Origins where no one offered to help me or talked to me. I was immediately greeted by three or four sales associates who were very welcoming and friendly.
I asked them to put my heavy stuff behind the cash register so I could browse, and they had no issue taking them for me. The sales associate was so friendly and real with me. We talked about a lot of the products and she really knew her stuff.
I never caught her name, but my receipt says Robinson, so I’m guessing that is her last name!
She was very knowledgable and let me touch every product and try them out. The store is huge! She mentioned it is a flagship store. The products are displayed beautifully and the store has a nice flow!
I purchased a leave-​in conditioner from their new line. I am on a tight budget because I’m moving soon, so I couldn’t necessarily shop a ton, but I will definitely be visiting another store due to my excellent customer service I received here. I even got a few samples and the packaging was sprayed with a lovely mist from their line. Thank you!

Huge, beautiful space with a really lovely area where they do facials and bring you tea. However, the staff here are weird. I mean, they greet you as soon as you enter the store, but from there on I felt like I was being stalked. Just leave me alone and let me browse your extremely expensive but nice and beautifully packaged products! And stop making me feel guilty for wanting to test out products before I buy them.
TL;DR — awesome store, overbearing sales associates. Try a different location. Or maybe, dare I say it, Sephora?

After researching their line I’ve become interested in some of their products and in working very close to the store have come in to look around a couple of times. Both times there was some hyper lunatic following me around pressuring me to buy something. Not sure if they are bored since there is never a lot of people in the store or work off commission.
The first time I was looking at the $ 102 Divine Cream and this female employee was going on and on about what I need to do and how I should never use drugstore products. In three seconds she has an entire facial collection pulled out and asked me which ones I am taking home TODAY. Ummm, I don’t know about you, but I’m not just going to shell out hundreds of dollars with some idiot staring at me without doing my research. It was such a turn off, I just wanted to leave. I never asked for help and it felt like a high-​pressure sales pitch at a used car dealership. Isn’t this supposed to be a high-​end store?
The second time I came in with a friend to look around a sun-​damaged blabber mouth attacked me the second I walked in. My friend literally ran away, I couldn’t blame her. She was out of control telling me how SHE uses this cream and how it’s disgusting when someone puts their fingers in a jar – that she uses a q-​tip. I’m sorry, can I get my other foot in the door? Her crows feet were bad press for the Divine Cream, q-​tip or not.
Finally I escaped her and a man came over and asked if my friend and I were“having fun PLAYING STORE?” Is this how you talk to customers? We gave him a look and then he asked if we had any questions about the products we were trying. To me it sounded like he was implying that we were just using stuff and then leaving although we both bought products.
On a positive note, the store is very cute, organized and designed well. Just trying to actually navigate without someone standing on your head is impossible.
Lesson learned people. Order Online!

I came in here cause I wanted to see what was in my work neighborhood. Flatiron has a lot of stores, but this one really stands out. They have a lot of face/​skin care products. After looking around and smelling everything. I was really happy to see that they have a Men’s section.
They have great lip balms and excellent hand creams here. The guy who works there informed me that they do free hand massages and facials there as well. The look of the there is very welcoming. Everything is lined up good and they even have sinks for you to test out soaps.
I like how you can walk around and not feel pressured or harassed to buy anything. The mood of the store mellow and relaxing. I’m definitely coming back here and buying some skin products.

This is a very nice store, since it’s their flagship store in NYC.
I work nearby and they were giving out samples all the time of their hand cream and there was even free tea, champagne, and croissants.
I guess since it’s a new store, they’re still working out the kinks.
Their stuff is $$$ and I had to return about $ 300 worth of their super expensive eye cream and face stuff and it never posted on my credit card (even after a week later).
I ended up tossing the return receipt, but luckily they remembered the special box. It was a super limited edition item that I picked up at Columbus Circle and they never even sold it here and were able to reprint the proof of return. Mysteriously within that same day, the refund posted on my credit card… hmm. If I didn’t watch my credit card statement I would have been SOL. I returned something at Sephora the day before and instantly got the credit on my credit card. I don’t know if the problem was with them, or with Mastercard.
Throughout the whole process they were friendly and were able to help me out.
By the way, they pronounce it LA SIT TANE (like awn), not lock-​it-​tain. I didn’t know it until I heard them say it.