Lower East Side Family Medicine

I have been around the block and Dr. Chan is one of the best MDs I’ve found in all of NYC so far. She is respectful, knowledgable, caring, and diligent. She’ll spend all the time you need within the appointment and if needed, she’ll do research to find out the best approach to complex issues (and it’s research that almost any doc would need to do, and I know b/​c I went to grad school at a very top med school and among my friends is one of the founders of WebMD).
Also, she knows when to follow protocol in terms of testing frequency guidelines (e.g, for mammograms, paps, etc) and when to test more often.

I can’t rave enough about this office! I have been coming here for two years and Dr. Chan and her staff are amazing. Attentive, punctual (I’ve never waited more than 5 minutes), relaxed and friendly. They are great at checking my insurance for coverage and getting my prescriptions to my pharmacy quickly. The patient portal makes communication with the office easy and fast and allows you to check your results at your convenience. I have and will continue to recommend friends to this practice!

Teresa Chan was my PCP for close to a year. She was very friendly so I kept going to her for this reason, which in retrospect was a poor reason to continue seeing her. Every time I visited her I felt she was only half listening to my concerns, and she never addressed my biggest concerns.
I had recurring stomach problems which she kept telling me was IBS, even when I told her there was blood present in my stool. She never provided me a referral to see a gastroenterologist despite my continuing to go to her with these complaints. I accepted this and just tried to change my diet, which didn’t work.
Fast forward, and I went to her once again because I was the sickest I had ever felt in my entire life. I was having horrible abdominal and pelvic pain, as well as horrible pains in my nether regions. She suggested to me that perhaps these symptoms were all in my head. She did run some basic tests, but never contacted me with the results, never returned my calls to tell me the results, and never followed up with me at all. I later found out the urinalysis she ran yielded normal results (I had to find out online through the patient portal several weeks later), and I assume that’s why she never bothered following up with me, as she had suggested that I was imagining these pains. Yet I still felt extremely ill.
Long story short, I found out from other doctors that I had a very bad bacterial infection present in my intestines which can be potentially fatal if left untreated for too long. I also found out that my abdominal lymph nodes were swollen, and that I had bacterial vaginosis, which she never ran a test for even though I said I had pain in that area. Moreover, I also discovered that what she had been saying this whole time was IBS might actually be Chron’s Disease, which is a much more serious condition.
All this after she told me that the pain I was feeling was in my head.

where do I start… I have been seeing Dr Theresa Chan for a year of so. she smiles, nods, looks confused and when I am in her office I feel like I am the doctor and she is a kindergarden kid who keeps knocking over blocks. That said, I stuck with her just for referrals.
Cut to Sept 2014, I find out I have 3 masses in my breast, I need a biopsy, she is notified by the hospital.
I call a few days before biopsy as she gave me another three bad referrals. was I pissed, yes, why, she has a habit issuing of bad referrals, a job her little sister is in charge of. So far it has been almost a year that I can not get to see an ENT. why, Dr Chan’s sister needs to work at forever 21 and not n a Doctors office. She keeps giving me referrals to MDs that don’t exist or practice something completely different.
Most Doctors give a referral before you leave, not Dr Chan, they tell you they will call, a week goes by they do not call, so I call, referrals are not ready, another week, no referrals ready, cut to me almost me in tears about a month later, and in a week I get referrals in mail that are useless.
So, after a year of headaches and medical issues I call pissed off and stressed as i have a biopsy in a few days. I ask spoiled sis to call up a MD I found, (me doing their work) to give them a referral number, no, she wants me to come in, but I have no time to come in and tell her so, she insists I must.
What is Dr Chan gonna do, look at me confused, play with the computer and make me wait another month for a referral number?
So I call Emblem, they tell me I do not have to go in and tell me this provider must be looking to extra bill. I call the spoiled sis and tell her what Emblem said, she goes into a hissy fit, drops me as a patient and reads me the riot act and I recorded the whole insane rant.
So what we have here is one giant scam, they do not do their jobs, they are irate when confronted and have ZERO compassion.
Remember they knew I had to have a biopsy, yet sis yells at me and drops me and dr Chan the lady who needs 10 more years of Med school allows this. So, if you are even thinking of going to this hole downtown, do not waste one minute of your time or put your health in danger.
After this review I go to health grades and than call the medical board and put in a complaint. I may even sue, I am so over these under qualified MDs who should be working in burger king.
Are some medical professionals buying their degrees? Cause this doctor with her bratty childish sis need to leave this business, never in my life have I seen such incompetence.
Oh, I forgot sis gave me one month as a courtesy to find a new MD, a courtesy, no a law sis, get your act together, you are dealing with peoples lives and health, we are not garments in your overfilled closet. As for Dr Chan you should be ashamed and fire your spoiled sis. How dare you torture people like this, for what money, I hope you and your family get the same care you give to others. that would be no care, no caring.