LUSH

I have loved Lush bath bombs since I lived in London in the ‘90s so I was thrilled when they opened up stores in the US. This location is small and they don’t have the fresh mask bar but the it’s conveniently located for me and the staff are very knowledgable. I brought my young daughter into the store once and she was hooked too, so much so that she wanted to have her 7^th birthday party there. The girls absolutely loved it even though it’s not your typical kids party venue by any means. Due to the size of the store, this is better for smaller parties. We split the kids into groups and then they rotated between making bath bombs (HUGE hit), playing with bubble bars (also very popular — the activity was using bubble bars to make colorful sculptures) putting on face masks (some kids didn’t want to do that so the staff gave them hand massages instead) and playing with make-​up. The cost of the party goes into a gift card to be used for party favors. This was the best goodie bag a girl could ever imagine! Not only did the kids get the bath bombs and bubble bar sculptures they had made, we also let them pick out other items using the gift card. This was the hardest part of party for kids that age and I recommend pre-​selecting items that the kids can choose from. Even doing that it was a little hard to manage because the store didn’t have enough inventory of a few of the items we had pre-​selected in the same scent. For example, we chose for the kids to get a bubble bar but they had to work out who would get which style since the store didn’t have enough of any one style to go around which was a challenge with kids that age. (Granted this was around the holidays so that is why they were probably sold out of a lot of things). Parties are done before the store opens or after it closes and you can bring in food and cake. There isn’t a lot of space for food and the kids were not into eating anyway once the activities began. Overall a very fun and unique party. The staff were awesome and seemed to be enjoying themselves and everyone had a great time.

I’m somewhat of a lush newbie, but I’m already hooked on their products! The smell in the store can be a bit overwhelming, though; if you are one of those people who get headaches from overly fragrant smells, I’d order online instead.
That aside, all their products are absolutely amazing! Their cupcake face mask does wonders for oily skin like mine. Definitely invest in one (or ten!) of their bath bombs, they make my skin so soft and smell SO GOOD! However, they do come with quite a hefty price tag for a one-​use product; the bath bombs average $ 7 a pop.
If you like to treat yo self once in a while, definitely venture out to lush.

The staff here are so bubbly and welcoming! They’re really well informed on all of the products. I absolutely love their bath bombs too!!! Very organized store, much smaller then most other LUSH stores but I think I prefer it – the atmosphere is more calm and you’re allowed to have more one on one time with the associates when needed. However I do feel w bit overwhelmed when they follow me around so consistently, haha. Got to make sales I guess. But regardless, very nice shop!

I came here for the first time with a friend some time this week around their closing time, I think. My friend was raving about this place and insisted I go and check it out. And boy, am I glad I did.
First of all, it smells amazing; natural and fresh. You can read and know every ingredient on the back of the shampoo bottle, soap bar or facial cleansers. But the best part wasn’t the products. Actually, it was the customer service.
There were three employees on that shift, two women and one man who were all very helpful. Dom (one of the young ladies), was very knowledgeable of the products; how they’re made and what time and effort goes into making them. And seeing how it was my first time there, her knowledge on the products was very much appreciated. The young man that was there was full of life and energy. And the young lady that helped at checkout was very helpful as well, gave us samples and a book with every single product and jow they’re used in it!
My friend swears by this place! And for an organic beauty spot it’s pretty darn cheap. Not the regular «Fresh» for $ 90 at Sephora. For a sample I got the coffee face mask. It’s smells great and I’m actually wearing it right now!
Thanks Guys! Great team! I’ll definitely be returning! I’m sold!

The staff greeted me as soon as I walked in. They were very friendly and helped me find what I was looking for.

Amazing service! We walked out of there with exactly what we wanted plus several samples!

This location is small, but fantastic… mainly due to the helpful/​sweet staff. Ryan in particular has helped me on several occasions and is a complete doll. LUSH is always willing to let you try a sample of their wares and I really believe this is one of the only high-​end cosmetic/​hair care places that’s worth the money. My hair feels/​smells amazing and I love that they use all natural products and don’t test on animals. It’ll still hit your pocketbook pretty hard though!

Took a chance and went in here. I’ve been having such inflammation on my scalp. The sales person was so helpful, really knowledgeable about all the products and what might help. She recommended a great soothing bar shampoo and gave me samples for other things to try. I am
Going back to buy those products soon. Great store, great natural gentle products and incredibly knowledgeable helpful staff.

I walked in and a sales associate greeted me instantly. It wasn’t so crowded like a lot of the other Lush’s in the city (they just give me anxiety and I walk right out) but here Ryan was helping me. Ryan made sure to ask me about any food allergies being that the products are all natural. We tested some out together and found some great ones that I purchased (used right when I got home) and loved! His colleagues also gave their input on products which I found to be quite helpful.

Awesome store :))) didn’t have exactly what I was looking for, but Jenn was able to hook me up with a different product and a sample. Jenn and Ryan were hilarious and I will definitely be back for my coffee and dark angel

Its an OKAY lush. Simply OKAY.
A few pointers:
1. This is a small shop, its also in a very inconvenient location if you plan on driving…
2.The usual fresh face facials that are placed in bowls over ice in other lush stores so you can smell and see them. they are not on display here because the store is too small.
3. As an advantage thought the staff is very helpful and explained all the new products to me.
4.They do really push to sell you things though, but are very intelligent and informative about what the products have inside.
5. I would go back but only because I know what products I need. There are larger, and nicer lush stores in the city that I would suggest you visiting first before venturing to this lush store.
Lush in general if you’ve never been is the perfect store to buy everything from fresh face masks to handmade soaps to hundreds of other products such as coffee lotion, shampoo, and bath bombs that turn tub water into sparkles and can explode flower petals. Initially I used to love there handmade soap but its pretty pricey and as someone who loves home made soaps I realized there are other individuals online who make just as amazing or even better home made soaps.
If your interested in there face masks they have a new coffee line face mask (Cup O’ Coffee) which smells amazing and you will most likely will try and eat it. They also have there standard fresh refrigerated masks such as BB seaweed, Love lettuce, cupcake, that is just some of the huge collection which really just depends on what you want the mask to do whether tightening… cleansing etc. Fresh face masks are approximately 8 dollars and larger non-​fresh face masks are about $ 20. You will be able to get at least three masks out of the fresh face mask container. Each mask is made with fresh products and only lasts a limited time so you really know its FRESH! It really helps with cleansing and you feel refreshed. The mask of Magnaminty while it is expensive its worth it but I rather the fresh masks and the Cup O’ Coffee.
In conclusion go for there for facial masks fresh/​standard definitely a must try.
Handmade soaps definitely worth the try: Sandstone (super exfoliating) kind of like showering with a nice smelling stone, and sultana of soap (creamy with currants and apricots) are my favorite.
Go, try some fresh products see if you fall in love, there is also a lush store with a lush spa on Lexington which I haven’t tried yet!

I love this location. I always end up buying more than I anticipated! The sales people are not too over bearing (which is unusual for a Lush). I always try a new bath bomb — Last time got a sample of the fresh pharmacy facial cleanser and went right back to buy a chunk more. LOVE IT!

What’s with Lush employees following you around like a bunch of smiling robots. I pick up a bath bomb «oh this is great for your skin, and infused with orange peel and eye of newt. This location is exceptional with this annoyance. I truly appreciate help, when I ask for it. I even appreciate a little bit of feedback if you really recommend it. But I do not need you to tell me about every item I pick up.
3 stars for porridge the soap and their rose bath bombs are awesome.

I have been going to this store for awhile. Some of the sales force have changed out over the years. But the consistency is still there. Hair color changing Emmie and Cool Katie are a dream. The folks know their products and use their products. This is still not only my fave store, but one of my more fun shopping experiences.

I had been wanting to try some LUSH products for awhile but the nearest one is an hour from my house. On the last day of my vacation in NY this past January, I noticed that there was one a block away from my hotel. I stopped in and all three employees were busy but one finally acknowledged me and said they would be with me shortly. I continued to wait by the register until an employee finished her consultation and rang up the customer she had been helping. At that point another customer who came in long after me went up to pay for her items. The employee looked over at me, said, «It’ll be another few minutes», then looked at the customer and said, «Yeah, she’s been waiting for awhile», and LAUGHED. In all my years of shopping I have never been openly laughed at by a store employee. Unacceptable. I put down the items I was interested in and walked out.
I didn’t walk in the door of another LUSH for 5 months. I have been to the one in Dallas twice now and the employees are stellar. They are kind, respectful, and have gone above and beyond to help me find products that work best for me. My experience with them has made it even more clear that the Broadway location in NY is poorly staffed and poorly run. Oh, and the Dallas staff were HORRIFIED when I told them about my experience in NY. I’m so glad I didn’t waste a dime in NY.

I went in during a slow time, so the employees on the floor were all over me doing demonstrations (I had time to kill, I didn’t mind :)) and the rest of the employees were rushing around cleaning the place up from the rush before I came in.
On par with the other Lush’s I’ve been into, although smaller and more attentive.
It’s the closest one to my work, so I’ll undoubtedly be back~

I come here often because it’s on my way home and I am just a little obsessed. I love that they make natural products and I’ve had great success integrating Fresh Pharmacy (cleanser) and Imperialis (moisturizer) into my facial skincare routine. They are also pretty good about giving out samples for you to try products before you buy.
Here’s the thing: the sales associates are paid on commission. Which means that they are hella pushy and they will always try to upsell you. If you know that going in your experience will be so much better. So just let them fawn over you and scrub down your entire body with an organic salt cleanser and, if you don’t want to commit to a $ 34 jar, just say you want a sample to try out at home and that you’ll be back soon.

I’ve had two excellent experiences here with the help of Lisa and Maddie. They were attentive, walked me through all the products, and helped me find products that were right for me. Everyone is nice and completely knows all the products.
They even gave me samples of shampoo to try at home so I could be sure my hair would work well with the product before committing to an entire bottle. I bought the dusting powder and I don’t think I can go through a summer without it! I used Curly Wurly for two years before my hair got used to it (a common problem, nothing wrong with the product!) but I’ve been in the market for something else. I love the honey-​based shampoo sample that they sent home with me!

Better!
I went in yesterday, and, HAPPILY, no one approached me. I had to ask for help, which I prefer. I bought a gritty, abrasive face and body scrub which a pleasant saleswoman demonstrated on my hand. Tried it once at home, and liked it so far.
I may be back.

Yeah. I concur with some of the reviews below. I used to use their shaving cream (which is great) and I’ll stop in now and again to get bath bombs for the lady, but there is a reason I come in wearing headphones and sunglasses.
Staff is definitely in your face. I just want to pay for my items and leave. ..