Luttinger Julie MD – Park Avenue Pediatrics

It’s a terrible place. Doctors and nurses are friendly and caring but the rest of the staff is awful — they always talk with attitude, put you on the phone on hold forever, not doing what you ask them to, repeatedly (such as forms transfer), lie about not receiving faxes, being plain rude and arrogant talking to you in person. May be words «Park Avenue» in the office’s name make these front desk girls so snobby. I’ve never seen such a poor and low-​quality service at any other professional medical place. And another thing — waiting time is ridiculous, 30 min at a very least, if you are lucky. Highly NOT recommend.

Dr. Luttinger has great bedside manner. She strikes the perfect balance of compassion and straight-​talk new parents like us need. Dr. Luttinger takes her time to listen to our concerns and answer our questions .
Highly recommend her.

This review is for Park Avenue Pediatrics as a whole (not just Dr. Luttinger). My primary doc is Dr. Kokotos, who is wonderful. She spends a lot of time with her patients and is very knowledgeable. The 3-​star rating is for the practice itself.
–First, it has 3 stairs leading up to the door — with tons of strollers going in and out each day, this is a really impractical arrangement.
–When I have called with questions, I have sometimes waited days for a nurse to call me back, and have even had to call back multiple times to get an answer. Very frustrating.
–When I have had to call during hours when the practice was closed, which was only 3 times, I received a call back within 15 minutes on 2 occasions. On the third, when my child had a fever, the doctor on call took more than an hour to get back to me. My infant had a fever, and luckily I knew how much tylenol I could give to bring it down, but this delay was really unacceptable.
–They charge a lot of money to copy files or to fill out forms, but I guess that’s germane to most offices here. They have also been supposedly switching to a more digital/​electronic system, but have been doing so for months, and I’m not really sure if they’ll ever modernize.
Overall, Dr. Kokotos is great. The nurses and policies leave something to be desired.

Dr. Luttinger is AWESOME! She has been taking care of my children since they were born. We followed her from Global Pediatrics to Park Avenue Pediatrics.
She is kind, compassionate and gentle. Dr. Luttinger has the kind of personality that puts both you and your child at ease. She isn’t alarming but you see her mind is always working. My daughters love her and don’t fear going to the doctor.
Dr. Luttinger is also good at working with crazy, overprotective parents (like moi). She has guided my girls through several health issues (some pretty major) and she is a true professional who knows her craft.
Dr. Luttinger always returns calls quickly and has a terrific bedside manner. I wholeheartedly recommend her.

Dr. Julie is wonderful! She has been treating my son for the past 8 months since he was born, and we love her. Her advice is always wonderful, and she put me to ease as a first time mom.
The front desk girls are less than friendly, but the most important thing is the doctor.

Simply put, we love Dr. Julie! We’ve been seeing her since our daughter was born almost a year ago and it’s been such a positive experience. Dr. Julie is very warm and caring while at the same time, has a practical approach to healthcare. She’s very knowledgeable and is great at replying to e-​mail and calling back during off hours. We feel very lucky to have her!

We love Dr. Julie! She is a warm, caring, thoughtful and attentive doctor, and we have been so happy with her care for the last three years, since our little one was born. We moved from Global to this practice because of her. She has always returned calls when things have come up, and she never seems to rush the visits. My parents are physicians who have always taken great joy in their profession, and Dr. Julie exudes the same enthusiasm for her work and the same concern for her patients’ welfare.
The nurses at the practice do a good job of putting the kids at ease, and the other doctors have been nice when we have had to go in on short notice. The only downside to the practice is the abysmal front-​desk. The receptionists are not very friendly and seem harried, and it can take forever to get through to the office in the mornings. I would ordinarily ding for that, but Dr. Julie is a true gem so we put up with it!

I have been taking my children to Dr. Luttinger since 2008 (ever since they were born) and would recommend her 100%. Every diagnosis and piece of advice she has given me has been spot on. She is caring and takes the time to talk to you and explain/​answer questions. She is also great about returning calls and following up. The office staff is generally good too except the receptionists are not that great about answering phones.