Mackage

AVOID — if you’re into buying something of quality. The things aren’t well made, and the brand doesn’t stand by the product even when it’s a manufacturing defect. For a supposedly «lux» brand… just bad.
I dropped a stack plus and bought 2 things: a fur motorcycle jacket + a pebbled leather orange handbag. The jacket is fine… no issues but I had a bad feeling once i discovered spelling typos on the inside tag, and care instructions in chinese.
THE HANDBAG THOUGH: about 3 weeks after buying it, the paint finish on the handles started peeling??? I don’t even use them. It started as a small bubble and grew until large parts of the handle finish was peeling in strips. I went into the store for some help fixing, since I still liked the bag itself, and was treated the same as another reviewer — song & dance about my email address (couldn’t find it, probably used another account to avoid spam) and then a flat out no we can’t do anything.
TL;DR bag had a manufacturing/​quality defect, store won’t help with fixing or replacing the product. It’s likely made in China and cheaply made. Be warned!

Went with my husband to soho yesterday just to try on the akiva and compare it to the Trish I already have. Fork the start the interaction was extremely rude! I walked in and four people who walked in after me were helped immediately. Instead the thin sales associate with black hair looked me up and down In a very snooty manner. I’m sorry but I’m the customer and you’re the employee so either sell me something or get another job. I carry a Celine purse it’s not as if I walked in wearing ripped sweat pants and a hoodie. The one guy who decided he would actually help me started helping other people in the mean time while I was standing there with jackets I would’ve purchased but one they were RUDE AND TWO they had no variety of colors or sizes. Wow! I love the brand but will never visit this store again. And I’ll order mine online where no one gets commission

I am absolutely appalled at how I was treated by the Sales Associates in this store today. I have been a loyal Mackage shopper for the past couple years and own 3 of their coats ranging from around $ 800 – 900 as well as one jacket that was over $ 300. My sister had purchased the jacket for me as a gift this past April and it has been my favorite thing that I own ever since. I was upset to find the jacket tore at the seam the other day but figured it would be an easy fix since it was on the seam. After taking it to two different tailors and being told that there was nothing they could do, I still did not fret as I was confident Mackage would have a fix. However, I spoke with 3 sales girls in the store and after they were unable to find my sister’s information in their system to prove the purchase I was told that they could not help me because I «might have bought it from somewhere else.» You would think that I was asking for a refund when all I wanted was for my favorite jacket to be fixed. I would have even paid for the tailoring if they had given me that option, but instead they treated me as if I was some sort of criminal. Bottom line is the jacket is obviously a Mackage and they need to stand by their product whether they can prove that it was purchased in their store or not. Do you think when I went to Prada earlier in the day to have them fix a broken handle on my bag that they turned me away because I had purchased it at Nordstrom? Nope! All that mattered was that it was their product and they were eager to fix it for me. I only buy from contemporary and luxury brands because they will stand by their product, however I will no longer buy from Mackage since they cannot. I wanted to buy another jacket from them today but instead took my business to Moncler down the street which I would advise everyone else to do so. I work in corporate fashion and know some of the higher ups at Mackage/​App Group so you best believe I will be contacting them regarding this as well.

Mixed feelings about this place! So the sales lady working at the store, wasn’t very helpful. I was looking for the Mackage Black Adali jacket. And since they were all sold out I was willing to be added on the «wait list.»
I then came home and decided just to order online since in the store she couldn’t tell me when a new shipment would come, how many jackets were in the shipment, or if they would have any left for me since i was on the «bottom» of «the list.»
So I order online and the size I originaly thought would be good, wasn’t. So I decided I would return it online and order a new one (such a hassle urgh) My mom told me to just try calling the store, which I doubted would have any sizes because I didn’t get a call, and I was just in the store a week prior… and they made it seem like getting a jacket at the store was as plausible as finding a gold mine in my back yard.
So to my surprise I called and they told me they had received shipment and had a «good amount» of the specific jacket I ordered in the size I needed.
Uhh…okay, so your just actively trying NOT to get commission right? I doubt the place is packed, would it kill you to shoot someone an email or call saying you receive the shipment? I was clearly interested.
So I went there the same day and got the jacket, from another sales person. The lady who helped me the first time was there. just starring at me. LOL, maybe next time you could get back to your potential clients? You just lost commission on a 800 jacket. No sweat of my back thought.

Very rude employee behavior!!! No manners!!! Especially from the cashier girl on Friday 26^th of December 2014, pretending being the manager of the store. Well, the fish stinks from the head we say in my country. Never happend to me in my entire life!!! Very poor!!!

I love this boutique. I just went in for their Black Friday sale and had to wait on line to get in because it was packed. I had been scouting one style in particular on their website and was able to snag the last one in my size. I was helped by Nicole. She was friendly and went out of her way to pull all the styles I wanted to see. This boutique is super cute and they always have unexpected finds like now they’re carrying designer headphones & rose gold necklaces. Always on trend. Quality fur and leather. Hopefully they don’t become too popular because then they will lose their uniqueness. Oh and pronounce it right! Muh-​kaj not, mack-​age

I love Mackage coats and visited the store in Soho with intentions of purchasing a coat. The sales associate was beyond rude and unhelpful. I will be taking my business elsewhere.

The sales women at this store are not friendly. Their condescending attitude really put me off. They did seem nice to the male customers. I recently started to like the brand, but they really need to work on who they hire to represent them.

The coats here are definitely nice. There are various styles that cater to different needs and looks. I like how they are organized from less heavy to the most warm. I tried a few different coats on. The sales lady was helpful in bringing me the right sizes. I found it strange that when I tried a coat on she didn’t tell me that she thought it was big, until I tried on another one, which was priced a bit higher and I was debating between the two. Then all of a sudden, the coat I liked seemed a bit too big to her. I would have left both and told her that I would just wait until they got more in, but it has been damn cold the last couple of days, and I needed something asap. All in all, if you need a warm and stylish coat, you will find one here.

I am really surprised to see such negative reviews for the Mackage boutique on here. I have actually walked into the store numerous times and did not make a purchase on either occasion but was treated with respect regardless. The employees here actually know what they are talking about as far as product information goes, which is really refreshing in comparison to other apparel lines (including department stores). I do own two Mackage jackets and I would give their products ⁵⁄₅ hands down. I just recently purchased the Armada leather jacket online last week and it is probably one of my favorite items in my closet. After being on the hunt for a black leather jacket, I can say that by comparison– leather jackets under the $ 900 range are no where near the quality of Mackage jackets (I’d say you could get a jacket that is comparable to a $ 1000 range for about $ 700 without having to resort to a thinner leather). Other things to consider are the lining (most jackets in similar price ranges have cotton lining, which doesn’t look or feel rich), fit (because Mackage offers XXS, petite girls can actually have fitted options), and the variety of styles. Basically, to sum it all up Mackage is definitely a brand to consider when wanting to invest in a long-​lasting jacket.

Yes I purchased a leather here on sale I brought the one on the rack and realized while its in new condition .it doesn’t look brand new. there are scratches on the gold hardware. pissed me off because its Georgous but it’s final sale so I will have to deal …

I’m hoping that I will be changing this review very soon… I’ve ben checking out the Mackage jacket over the the internet for the past couple of years, and when i was in NYC over the Christmas Holiday, to my surprise, I found that there was a flagship store in SOHO. I was actually on my way to Burberry to pick up a coat I had my eyes on, but I went into Mackage and found a beautiful leather jacket that fit like it had been tailor made for me. I ended up buying this Mackage leather jacket– Paul A– for about a $ 1000– which is on the pricey side for me, but it was a Christmas gift for myself… 2 weeks later, the jacket’s lining starts to fray near the waist and literally fall apart at the seams on both sides of the inner sleeves. I was literally in shock– I have never had any high end purchase fall apart like this. I called the store and hey told me to send the jacket back– I’m from San Francisco– and that upon receiving it they would inform me of my options– which basically appear to be replacing it or giving me store credit.
I am truly disappointed that the jacket fell apart like that, but I’m even more concerned that if the jacket gets replaced, the lining may be made of the same cheap material. I understand that there is wear and tear than occurs over time, but I literally had the jacket for no more than 10 days before it started to come apart… I’m hoping that the customer service will step up to the plate and give me a refund as I am weary about spending that kind of money on a brand that doesn’t stand by it’s products 100%…

I was reading these ridiculous Unilocal reviews while in store trying on a coat. They are clearly about personal gripes and/​or from the website orders and not about the store they are supposed to be about — OR about the product.
I had ridiculously good service from a very knowledgeable passionate not-​pushy sales associate. She also showed me a jacket of hers from Mackage she’d had four years and it looked brand new.
That aside, I have never been more excited by any purchase (other than a car) in my life. This coat is nothing short of amazing. It is cut so beautifully and made impeccably. It is razor sharp. Then there’s the practical: it is so incredibly warm and has interior pockets and exterior pockets. The color, the fabric, the fill, the detail, this coat is a masterpiece. It is a beautiful object that will keep me warm for the next 20 years or more. I’m in love.
I tried a few other coats on first and they were all impeccable. All beautiful with the highest quality fabrics and stitching. And the price for the product is outstanding. A Mackage coat is a great investment in a world of overpriced trendy goods with short shelf lives.
I’m on cloud 9!

This is not directly about the store but with the company in general. I ordered the coat online from this company, apparently in Canada. I needed it for my trip to the East Coast and has a very specific delivery date, before my trip of course. I asked the sales person about the delivery time line and told them very clear that if they can’t ship it to me by the date, I want to pay for the FedEx shipping. The sales person said it’s fine they will ship via ground and I should get it before I leave. I call again a few days before I leave because I didn’t get the coat yet. They tracked the package and found out that it will arrived AFTER I left. So, I told them I would just have to ship the coat back to them since I wouldn’t be able to use it. They said they would corrected the mistake and FedEx me another one. Why didn’t they do it in the first place I didn’t know. The customer service asked me to pay for the FedEx and I did. They told me they would re-​route the first package or if they can’t delivery, they will return to sender anyway.
I got the coat before I left for the trip.
Months later, I got ONE voice mail asking me to RETURN the coat. I called back and asked them what’s all about. They said I got the second coat and need to return. I told them I didn’t have the second coat and whoever that leave a message can call me back. No one else call then, a month later I receive a very rude letter stated that I received BOTH packages and need to return the second one.
The letter stated «…This incident occurred as we were accommodating your travel schedule and made every effort to delivery the purchase before your departure in November. (NO IT WAS TO CORRECT THEIR OWN MISTAKE NOT SENDING THEM FEDEX THE FIRST TIME) One of these coats was to be returned to us since we were told that no one would be available to accept the delivery, however FedEx has confirmed that both packages were indeed delivered.
We apologize for this mistake and will send ASAP a FedEx representative to pick up the coat. We would like to remind you that although we made mistake, YOU ARE LEGALLY OBLIGED TO RETURN THIS COAT TO US. (if I have it yes, I would have returned that long time ago) Our Customer Care representative have tried to calling you, but unfortunately could not get hold of you. (may be because you didn’t call) FAILING TO RESPOND TO US WIITH IN THE NEXT FIVE (5) DAYS FROM RECEIPT OF THIS LETTER WILL RESULT IN US CHARGING THE CREDIT CARD ON YOUR FILE…» signed by David Archer, Manager, SECURITY AND FRAUD PREVENTION DEPARTMENT (Really as a clothing company, I didn’t know you need a «fraud prevention department»)
Wow…Really! This is how to treat your customer. I would be happy to return the already used coat to the company because not only that I don’t like how this company treated me as a customer, made a mistake and asked me to responsible for it, but also I don’t like the quality of the coat. It’s MADE IN CHINA with the price tag of $ 700. (I thought it’s made in Canada) It’s not long enough to cover my legs, to keep me warm and I’m short. I’m not even using the coat anymore. It’s cute but does not serve the function. But if I return I would like to get my money back! No, you can’t charge me double for ONE coat. I can proved that I wasn’t home with my credit card company because I was using my card all over the East Coast and also my plane ticket would have proved it too. I didn’t receive the claimed second package either. WHY DO I NEED TO RESPONSIBLE TO THE PACKAGE THAT I DIDN’T RECEIVE?
Oh and they offer 10% discount for my future purchase… haha…someone is dreaming about me going back to buy from their company, I guess. 10% discount when I can get 40% discount from bluefly… are you kidding me and with the shitty made in China product. I don’t understand why they are going after me for ONE coat that I don’t have. Is it because I stupid enough to buy one at full price?
BTW Guess by Marciano has the same style coat, also made in China, but with the price tag about $ 250 – 300 retail and 50% off at the outlet so the coat costs UNDER $ 200.
I’m very disappointed with the quality of the product and quality of the customer service so I would like to let everyone know how this Canadian company doing business so you can STAY AWAY FROM them.

Mackage will be a permanent stable to NYC… FINALLY!
Last year they opened up a pop up store in SoHo and a year and half ago took temporary space in the Meat Packing district, but now they are going to open up their Flagship store!
It only makes sense, since few blocks away is Moncler.
I love their leather jackets here and not to mention their «puffy» down coats — more fashionable than most.
The store is a decent size, not as grand as Moncler’s store design nor visual but still worth checking out and purchasing their lovely coats!